Die bestellten SIM-Karten wurden innerhalb von 3 Tagen zu uns nach Hause geliefert. In Japan haben wir die Karten aktiviert. Alles sehr gut beschrieben. Die Verwendung in Japan lief ohne Probleme. E... See more
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See what reviewers are saying
I recently ordered an official translation of my Belgian driver's license through their website. The entire process was seamless and very clear, from the instructions to the payment. I accidental... See more
Instruction were excellent. download and printing tickets was easy. Details in the "Bag size for overhead baggage storage" was essential ( we actually bought a slightly smaller bag than we had int... See more
The product itself is nicely created for users who are likely to travel extensively in Japan in a short window. The ease of buying and the facility to cancel if plans don't go well is outstanding. How... See more
Company details
Written by the company
Since 1981, we have been a leading tourism company specialized in providing a wide range of travel experiences in Japan. Our mission is to become the go-to brand for anyone who loves Japan and wants to experience this wonderful country to the fullest. We sell a variety of products to our customers traveling to Japan : individual and group tours, Rail Passes, activities, excursions, train tickets, accommodations, SIM cards, etc. More info on our company and products, on our 5 languages website: https://www.japan-experience.com/. In March 2025 Japan Experience also acquired FTC, a DMC specialized in large group tours in Japan, and in 2022 opened Irasshai, a 800 m2 Japanese concept food store in the center of Paris (https://irasshai.co/).
Contact info
30 rue St Anne, 75001, Paris, France
- +33142616083
- contact@japan-experience.com
- www.japan-experience.com
4.6
Excellent
21K reviews
Asks customers to review
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Payment trouble
I was mistakenly charged the payment two times for one order, but I got the erroneous charge refunded quickly with the help of customer service.
July 17, 2026
Tutto come descritto,
July 14, 2026
Easy to order tickets.
July 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hello
Hello, the translation of my driver's License was perfect and easy but I also ask if you can help to organize my trip and I never received any answer.
July 12, 2026
Reply from Japan Experience
Thank you for your feedback, we're so happy to hear that your driving license translation went well! We can see that our French team have now responded to your email about tour request. We apologise that you did not receive a reply sooner.
- The Japan Experience Team
Translation Belgian driving license to Japanese
I recently ordered an official translation of my Belgian driver's license through their website. The entire process was seamless and very clear, from the instructions to the payment.
I accidentally uploaded an outdated license, but they contacted me via email very quickly to point out the error. After I sent over my current license, I received the official translation within just a few days. They were fast, professional, and very clear about expectations.
While doing it yourself is obviously cheaper, I opted for their service due to a lack of time. I highly recommend them if you are unsure of the process or simply short on time
July 18, 2026
The Bad organisation on places to visit. guide chose the initerary at…
The guide chose the initerary at random. We couldn't visit all the places
July 14, 2026
Reply from Japan Experience
Under the provided order and account we can only find single train tickets from ShinOsaka to Tokyo, there is no guided tour purchased. Best regards, the Japan-Experience team.
Prompt delivery of rail passes.Easy to…
Prompt delivery of rail passes.Easy to use ,website.
July 11, 2026
Good customer service
I needed to change the time for a shinkansen ticket and the team responded fast.
July 7, 2026
perfect little pocket wifi.
I purchased the pocket wifi.
It was easy to set up/start and worked very well. Was essential for finding my way around and looking things up on the go. Perfect.
only downside: battery did not last very long. Luckily a little power bank was supplied free of charge. But it made it heavier to carry around.
July 8, 2026
Since the service is not truly…
Since the service is not truly unlimited and the connection speed is reduced after approximately 3 GB of data usage per day, we received complaints from our customers. Handling these complaints required a significant amount of time and resulted in additional costs for us. Therefore, we have decided to switch to a different supplier for our future Pocket WiFi arrangements.
July 12, 2026
Reply from Japan Experience
There is not a preset limit of data, however, the network provider reserves the right to enact a fair use policy, if cases of unusually high use are detected that may degrade the bandwidth for other users. We sincerely apologize for the inconvenience caused. Best regards, the Japan-Experience team.
Great customer support
Great customer support! Japan Experienced worked with us when we decided to upgrade our train seats, they explained the process clearly and it went seamlessly.
July 5, 2026
easy way to get your drivers license…
easy way to get your drivers license translated in Japanese. Fast shipping, ok cost
July 12, 2026
Easy and simple
July 12, 2026
Japan Rail Pass
It was so convenient and easy to purchase Japan rail passes online. We received them in just a few days.
July 3, 2026
SIM-Karten für Japan
Die bestellten SIM-Karten wurden innerhalb von 3 Tagen zu uns nach Hause geliefert. In Japan haben wir die Karten aktiviert. Alles sehr gut beschrieben. Die Verwendung in Japan lief ohne Probleme. Es ist sehr zu empfehlen.
The SIM cards we ordered were delivered to our home within three days. We activated the cards in Japan. Everything was very well explained. Using them in Japan went smoothly. Highly recommended.
July 1, 2026
SIM-card came on time.
July 1, 2026
I have only bought it
I have only bought it. I have not recieved the ticket or used it. It is a bit early to be asking for a review
July 7, 2026
Reply from Japan Experience
We apologize for sending the survey too early. We wish you a pleasant trip when the time comes. Best regards, the Japan-Experience team
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