ING Nederland Reviews 

I had a very good advisor who explained the process and updated me along the way!

Unable to make online payments! ZERO customer support or customer service. I'm Dutch and have had an account with ING for a very long time. I now live abroad, for which they charge me extra, and I recently got a new mobile phone. It took a while to set things up but I thought it was eventually sorted. One day I wanted to make an online purchase with this bank account, event tickets for which I had waited in the queue. When it was finally my turn to buy a ticket, my ING bank account payment did not work: the app demanded I scan my face (I never agreed to that before? as the QR code method always worked) and the verification just kept getting stuck (was supposed to take about 10 minutes, which is really long already when you're on a timer for the purchase!). I tried several times and for unknown reasons the payment was never completed. This means I could not buy my tickets! There was ZERO customer service, ZERO support, ZERO explanation. No way to make any kind of complaint either! I have banked with them for many years without any problems, but this latest experience left me flabbergasted. I still don't know what happened, and I have no clue whether I can make any future online payments but I'm going to guess not? Indefensible.

Never had to experience such an incompetent and insufferable bank in my life.
They advertise themselves as an easy option for expats, but the reality is completely different. During the account opening process, they demand an overwhelming amount of information—housing status, BSN, personal details—yet even after providing every single required document, the application fails to go through without any explanation or transparency.
To make matters worse, customer support is insufferable, apathetic, and clueless. No one seems to know what is going on, and their only solution is to make you waste time visiting physical service points. While the staff at the service point actually tried their best to help (unlike phone/online support), their capabilities are limited, and they ultimately couldn't solve the issue either.
Save yourself the headache: if you are an expat looking for a smooth banking experience, look somewhere else.

ING BANK! ⭐⭐⭐⭐⭐

We couldn’t have asked for a better mortgage advisor!

A huge thank you to Mustafa Toprakli, Senior Mortgage Advisor at ING, for his outstanding support throughout our home-buying journey.

From day one, Mustafa was incredibly professional, friendly, patient, and supportive. He made the entire mortgage process smooth and stress-free, always taking the time to explain everything clearly, answer our questions, and guide us through every step.

What we appreciated most was his genuine care, transparency, and dedication. We always felt welcomed, supported, and confident that we were in good hands.

Thanks to Mustafa, we’ve successfully reached this exciting milestone of buying our first home in the Netherlands!

Highly recommended! ING is lucky to have someone like Mustafa on their team!

Good afternoon Dear Bank ING. My name is Yuriy Bahriy im from Ukraine i am a client of ING Bank and im very very very happy because of very good workers of Bank ING in the centrum city of Leeuwarden on address: Zuiderplein 6, 8911 AJ. Because they are very profesional experts in banking, tolerantie, solidarie. And they everytime help me without appointments, and also i came to bank even everyday becouse i have old phone and didnt App installation ING Bank on my phone and everyday came to bank and they help me , help me non stop. And also coffee in bank is the best i have ever tried. ING Bank is the best this is max. 5 stars i would give 100 out of 5 really and i will say everybody to choice only Bank ING. Dank U Wel

The communication was always very good, polite, transparent and exceptionally quick, during the entire process. In terms of costs it was also very transparent and straightforward. The only improving point would be the personal and specific advise to the customer situation. We felt that after confirming our choice with going for ING, an assumption of a specific mortgage offer was made and sent as final. Of course after that we were able to request a change in the offer details (loan duration and fixed period rate) and the changes were performed straight away. We felt the treatment itself was very good but also understood that in the end there is a very standardized offer proposed to the customer and not exactly tailor made.

My experience with Monira and ING has been fantastic- she has been super helpful from the get go- extremely patient with me during my whole mortgage application process.

I would highly recommend her and the ING bank as it was a 10/10 experience.

We had a wonderful experience working with Karin throughout our mortgage process. She was professional, knowledgeable, and incredibly helpful at every stage. She explained everything clearly, kept us informed, and made what could have been a stressful process feel smooth and straightforward.

From the beginning till the end everything went smooth. And Leon makes you feel so comfortable.
I am really glad that I meet him to help me buy my first house.

Good job! Very clear and helpful.

Marion from Den Haag is the best worker in the ING ... today she was only one polite and helpfull person from the 3 ING bank what I visit today . The rest of the workers must learn from Her . Best Regards,

The service here was overall great. They are patient and professional ! Lovely experience

I wild like to express my sincere appreciation for the work carried out by my Financial Advisor, Betty G, who was not only proving me with the fully transparent information about my situation and mortgage capabilities, but also responded timely (at the speed of light!) to my e-mail queries. I absolutely did not expect this beautifully efficient line of approach on the local market, therefore I am absolutely delighted up to this day, and cannot thank Betty enough for the superb job he’s done on my case. Many many thanks again.

Jordy Kok has been a great help as our mortgage advisor and has made the process very easy!

Been such a smooth process, from the introductory meeting all the way through to closing, they have been helpful with every aspect of the purchase, and provided support through it all, making it as stress free as it can be.

Fast, informative, attentive and professional advise. Also proactive. I was suggested an early application, considering the interest rate was gonna go up in a few days.

In general, we make our mortgage with Our advisor in ING. He explained all steps in an easy way and also provided detail information about the rates, cost and recommendations. We recommend this advisor and the bank.

She make my day,a verry kind woman,she answer everything what I need to know,Thank you so much maybel,🌹🌹🌹🌹

I didn't expect the ING hypotheek process to be this fast and smooth. Our advisor Dave was excellent, he communication was great, and we were informed at every single stage. Thanks to their quick responses and professional support, everything was completed in a very short time. Thank you so much!

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