Basic-Fit Reviews 

100,930
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am happy, to find the service is very nice, staffs are very friendly, explain me everything in detail… I must say very staff are very helpful. This is my very first experience in this JYM, Baisc-fit... See more

Company replied

Rated 5 out of 5 stars

Pretty happy with Basic-Fit everywhere I went so far (Madrid, Liege, Barcelona, Lisbon). Gyms are always cooled, well equipped, just sometimes a bit too full - but that's nothing unique. And p... See more

Rated 5 out of 5 stars

I really enjoy Basic-Fit, especially because of its flexible membership options. Being able to train at any Basic-Fit location allowed me to try different gyms and find the one where I feel most c... See more

Rated 1 out of 5 stars

Terrible gym, sketchy contract agreements, bad equipment, avoid at all costs. The cheap prices are not worth the debt collector email after realising theyve been charging you for months a service you... See more

Company replied

Company details

  1. Fitness Center
  2. Faculty of Sports

About Basic-Fit

Written by the company

Basic-Fit Image

At Basic-Fit, we believe everyone deserves to be fit and feel great. That’s why we make fitness accessible to everyone through our low-cost, high-value solutions, built on smart, scalable technology – so you can work out the way you want. We’re on a mission to help you build fitness habits you’ll love and stick with.

Start making fitness your basic and…

Become a member

Contact info

4.2

Great

TrustScore 4 out of 5

101K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(100,930)

34,019 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great everywhere so far

Pretty happy with Basic-Fit everywhere I went so far (Madrid, Liege, Barcelona, Lisbon).

Gyms are always cooled, well equipped, just sometimes a bit too full - but that's nothing unique.

And prices are very fair!

September 3, 2025
Rated 5 out of 5 stars

Good and good luck for all team

Good and good luck for all team

July 21, 2026
Basic-Fit logo

Reply from Basic-Fit

Hi Yassine,

Thank you for your 5-star review! ⭐

We’re happy to hear that you’re satisfied. We wish you lots of fun and success with your workouts! 💪

Sportive regards,
Lara Basic-Fit Social Team

Rated 4 out of 5 stars

All new machines

All new machines. Very efficient set up. Excellent App. No steam room, sauna or pool which is a pity.

January 30, 2026
Basic-Fit logo

Reply from Basic-Fit

Hi Liam,

Thanks for your review and feedback. Great to hear that you’re happy with the new equipment, the setup, and our app! 💪 We understand that extra facilities like a sauna, steam room, or pool would be a nice addition. We’ll take your suggestion into consideration. Thanks for sharing your experience with us! 🙏

Sportive regards,
Lara team social Basic-Fit

Rated 5 out of 5 stars

The girl in front i think name starts…

The girl in front i think name starts with J
so amazing and helpful. love my gym so far and can’t wait to workout as much i can

July 21, 2026
Basic-Fit logo

Reply from Basic-Fit

Hi, 🤗

Welcome to Basic-Fit! Thank you for your 5-star review. 🧡

We're so happy to hear that you had such a positive registration experience and felt welcomed and well looked after throughout the process.

Enjoy your workouts, and we'll see you at the club soon! 💪

Kind regards,
Basic-Fit Webcare Team 🏋️‍♀️

Rated 5 out of 5 stars

Wonderful Gym

The gym has a wide range of equipment, and it is very clean! The staff has been very kind as well!

July 20, 2026
Unprompted review
Basic-Fit logo

Reply from Basic-Fit

Hi Tyler, 🤗

Thank you for your 5-star review!

We're so glad to hear that you're happy with our services and staff. We appreciate it a lot. 🧡

Enjoy your workouts, and we'll see you at the club soon! 💪

Kind regards,
Basic-Fit Webcare Team🏋️‍♀️

Rated 5 out of 5 stars

I am happy

I am happy, to find the service is very nice, staffs are very friendly, explain me everything in detail… I must say very staff are very helpful. This is my very first experience in this JYM, Baisc-fit, I got discount also. The equipment are very professional , properly arranged and hygiene also… in this summer facility of A/C also. For hydration option of water, and massage to, but need to subscribe for this facilite.

July 21, 2026
Basic-Fit logo

Reply from Basic-Fit

Hi Bamdev, 🤗

Welcome to Basic-Fit! Thank you for your 5-star review.

We're so happy to hear that you had such a positive registration experience and felt welcomed and well looked after throughout the process. 🧡

Enjoy your workouts, and we'll see you at the club soon! 💪

Kind regards,
Basic-Fit Webcare Team🏋️‍♀️

Rated 5 out of 5 stars

Simple et efficace

Informations claires et immédiatement disponibles.
On choisit, on clique, on paie. 3 minutes montre en main.

Simple et efficace.

July 21, 2026
Basic-Fit logo

Reply from Basic-Fit

Bonjour, 🏋️‍♀️

Merci beaucoup pour votre retour positif. 😊

Bienvenue chez Basic-Fit ! Nous sommes ravis d’apprendre que votre inscription s’est déroulée rapidement et simplement.

Nous vous souhaitons d’excellents entraînements et beaucoup de plaisir dans nos clubs. 💪

À très vite,
L’équipe Webcare Basic-Fit 🧡

Rated 5 out of 5 stars

I really enjoy Basic-Fit

I really enjoy Basic-Fit, especially because of its flexible membership options. Being able to train at any Basic-Fit location allowed me to try different gyms and find the one where I feel most comfortable. The gyms are clean, well-equipped, and the overall experience has always been very positive.

The only thing that could be improved is the vending machines for drinks, protein bars, bottles, and towels. I know they are managed by a third-party company and not by Basic-Fit itself, but the service is extremely poor. The machines often don’t work properly, sometimes they take your money without dispensing the product, and there is no refund. That experience doesn’t match the excellent service Basic-Fit provides in every other aspect.

Basic-Fit: 10/10!

June 17, 2026
Rated 1 out of 5 stars

horrible

horrible experience

July 20, 2026
Basic-Fit logo

Reply from Basic-Fit

Bonjour,

Merci d’avoir pris le temps de laisser un avis.

Nous sommes navrés que votre expérience dans notre salle de sport n’ait pas été à la hauteur de vos attentes. N’hésitez pas à contacter notre service clientèle afin de nous fournir plus de détails sur votre mécontentement. Cela nous permettra de mieux comprendre la situation et de vous aider au mieux.

Équipe Web Care Basic-Fit 🧡

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look