home24  Reviews 

1 star review, because I can't leave a zero star review.

Ordered a simple shoe rack about 3-4 months ago. Was delivered without any screw/material to put it together. Have called and emailed several times since then. Had 3 redeliveries with some material, but never what I need. Sometimes even 1 loose screw that isn't even part of this shoe rack. Feels like candid camera.

Asked for refund, but that also cannot be done (they say), because I supposedly picked up some materials according to their tracking. I have asked to see confirmation of that, but that cannot be provided. Feels like proper theft without making any efforts to help out.

Will file formal complaint with Testaankoop.

We ordered several pieces of furniture from them (bed, kitchen table, chest of drawers for the livingroom) and had issues with almost all pieces.
- The wooden table came with damages on the legs and scratches on the wood, likely a return from another person that was just re-sold and not inspected, and there were missing screws that we had to buy ourselves.
- The bed had missing pieces that were pretty crucial and took sometime to find them at local stores, eventually we got them online. Overall cheap quality of the assembled pieces and we had issues with screws breaking while mounting
- The chest of drawers were of really poor quality, they don't lie flat so all the drawers look asymmetrical and do not close well

Overall the costumer service is very poor, we have been trying to agree on a refund with them, given all the issues we had (and all the pictures as proof attached), but they are very slow at responding (you can only contact by email, they don't even have a costumer service phone number) and every time it seems a different person replies, so we have to start over with the explanation of the issues.

We won't buy again from them, and certainly do not recommend this company.

Large selection of products, good availability

Not a good experience. I never received a tracking or shipment confirmation and suddenly I was notified that the product couldn’t be delivered. To send it again it was supposed to take another 4 weeks. I asked for a refund twice and still haven’t received it. Will need to ask for credit charge back.

Paypal integration is bad, discount codes are misleading, room for improvement

( to offer actionable intel) because it’s only fair, I had two items or more in my basket, worth 100€+ and still the promotion would not work, whereas the description of the promotion said 100€ minimum if I remember correctly and so the basket was worth more, confusing or misleading or a glitch. As for the Paypal
Implementation, the payment option kept opening in the browser as opposed to opening in the app which would have taken care of the identification, the process was a pain. I hope this is enough , I am adding a star as the quality of the items is really good and if you are more like Bol and less like Temu in your UI design, the success awaits

Clear website, good product description, many products made in EU, clear communication on delivery. Quality of product (wallpaper, bed) very good.

They are really good and responsible company.

Won’t respond to mails or what so ever.
Dont pay the money back from the return item.
They are scammers!!
Dont go here!!

Great service!
Fully recommended

Good company - everything is fine.

Great furniture, good instruction manual, amazing value for money. Made in Poland, maybe that's why the quality is so good :) The only minus - choosing the GLS courier.

Everything smooth. Now waiting for the table to arrive in good order.

provide the delivery date and time choice before payment

On 28 november 2025 I ordered 2 cupboards, the order numbers 1023861236 but they didn't shipped yet. The status is still pending till now. I'd like to know the reason why till 10 January 2026 they didn't send it so I contacted them in the email, also there's no response yet. This frustrating me

Unfortunately, I didn’t receive my parcel. PostNL changed the delivery date to 9 January 2026, from 11:00 to 13:00. I changed my plans and travelled from Amsterdam to Zaandam to receive the parcel, as I only found out about the delivery on the morning of 9 January 2026. However, the parcel was not delivered.

Later, I received a notification that the delivery would be postponed until tomorrow. When I checked the delivery details, I saw a delivery address that has nothing to do with me, and I don’t know the person whose name is listed there.

Whose mistake is this? if all the details in my order were entered correctly.

Communication with home24.nl-oke
The ordering process is also okay

We do not recommend transporting home24.nl products with PostNL
Transport with PostNL - I waited a month for the furniture and it never arrived. Driver lies, pickup impossible. Delivery impossible during specified hours. Contact with the driver impossible.
Our cameras never saw the delivery or the driver. No one ever called. We changed the delivery date three times, to no avail.

I do not recommend using PostNL. If possible, do not use it.

If you buy from home24.nl, do not use PostNL, you may never see your order

Home24.nl It works properly. They plan to refund the money.

We have no complaints about the seller.