Pegasus Airlines Reviews 

Terrible from start to end. Do not fly here

I live in the uk and I was going to go on vacation to Iraq, and in the airport in England they let us go to our first flight but then on our way to our second flight to go to actual Iraq (we were still in turkey) the staff were telling my family that my 2 brothers passport were expired and we gave them online information witch would allow us to go In but they still wouldn’t allow us to go inside the plane and instead started arguing with us and showing attitude and being extremely disrespectful when we just needed help and they told us we had to sleep in the airport on the chairs and wait till tomorrow to go back to London and we never got told we were getting a refund and while we were there we were getting shouted at by the Turkish staff. Very disappointed and upset because I was looking forward to going.

After reading all of the horror stories of this airline i prepared myself for the worst...i couldnt have been more wrong...flights were on time,staff friendly,smooth and efficient flight...overall a very good experience

It is an extremely incompetent and irresponsible company with low-qualified staff. Please, avoid it if you have other options for travel.

TERRIBLE COMPANY! AVOID like the plague. My baggage was lost they found it next day but never sent the baggage to my hotel and now still its not come back to the UK after 3 weeks. You cant contact them only turkey number and chat service is appalling bunch of imbeciles working

⭐☆☆☆☆

Extremely disappointing experience with Pegasus Airlines. I have never experienced such a lack of understanding and customer support from an airline.

My family of four, including two young children, missed our flight after we were informed at the airport that my son's passport did not have the required validity period. We immediately took action and obtained an emergency passport. My son also has a valid U.S. passport with sufficient validity for travel to Turkey. Unfortunately, by the time we returned, the check-in counter had closed.

I understand airlines must follow government entry requirements, and I am not blaming Pegasus for enforcing the rules. However, what was unacceptable was the complete lack of compassion, flexibility, and willingness to help after we explained our situation.

We were not asking for special treatment—we were asking for a reasonable solution, such as a discounted rebooking option or any form of goodwill assistance. Instead, we were simply told no and left without any meaningful support.

A good company is not only judged by how it handles normal situations, but by how it treats customers when unexpected problems happen. Pegasus failed completely in this situation.

After this experience, I would think very carefully before choosing Pegasus again. A family traveling with children deserves better customer service and more understanding.

they cancelled ma ticket didn’t even pay me back shit airlines

Worst airlines I ever flew with. First of all you arrived at the airport and you can’t even registrer your luggage because they were just not there. Instead of trying to find another plane they made us wait for 6 hours. The company don’t care about the schedual of their clients. Don’t recommend it at all, first and last time I take a flight with them

My father made a spelling error, so had contacted this rubbish Airline via email as they have no direct UK contact number.
They then stated you cannot make a name change and you have to cancel your current flights to which you only receive 30% refund and they keep the rest which in this case is £1000. This is the first in 50 years of flying, my dad has experienced this as all Airlines usually offer a name amendment with an additional which my dad was willing to pay but there is no option. PLEASE DO NOT FLY with these SCAMMERS. They are a legit scamming airline. They rip people off their hard earned money for nothing. This is the first and last time they will be sized by me and my family. I have over 15million followers on Social Media and I will be doing a live post over this weekend advising people not to fly with these fraudsters.

The worst customer service, the worst system, the worst everything, corrupt and unfair, gave me incorrect refund after texting them for days, flex option is a scam.

worst airline i have ever used, received the most disrespect by their employees, got no help regarding a missed flight and refused help due to the fact i missed my flight and no longer have a booking with them. Tried contacting them a million times with so many emails got no response. Truly a disgusting airline

This airline cancel flights regularly for no aparent reason and keep your money. The website is useless and unfunctional and customer service is unreachable.
It boils to a fact that this airline is a scam operation with an airline cover. Over the years I have booked many times, but I was never able to fly as the flights always cancelled.

Unfortunately, there is no option to give less than one star—if there were, Pegasus Airlines would deserve it.

The service was terrible, and the staff were extremely impolite and unprofessional. I paid 480 QAR for extra checked baggage, but they still insisted on weighing my handbag together with my checked luggage. Because the total weight exceeded the allowance by just 3 kg, they charged me an additional 290 QAR.

This feels like a company that cares more about taking customers’ money than providing fair service. My experience was extremely disappointing, and I felt taken advantage of.

I will never travel with Pegasus Airlines again, and I do not recommend them to anyone.

Very odd experience. Took a return flight to Istanbul for business, so was travelling light. Only was told during the refreshment service that there was no applepay, and given I had no wallet or cash it meant no food or drink. On the flight out, the staff were much kinder and gave us some coffee and water as we had no means to pay. On the way back, the staff were much worse and we were greeted with total disdain and refused even water for the whole 4-hour flight. The woman actually looked like she enjoyed saying no. To make matters worse, a Turkish lady came and asked for some water to take some medication and was given a cup without hesitation. Disgusting. Need to get with the times and sort out your payment system. And get some more caring staff!

My buddy an I arrived at the airport where we were suprised by a short notice cancellation. I checked in previous day at 20:00, got my seat, but at 07:00 at the airport it was cancelled. Tried contacting them, all numbers out of service. I got no notification whatsoever. To short-day to get another flight, or I had to spend €900 for a single flight. Pegasus has so far only offered a refund on the departure flight. My holiday is now cancelled, and the costs of the hotel, tours and returnflight are on me now. Very bad service, will never fly this airline again

I got a headache and no food I got sick as soon as I got out

Worst of the worst Airlines that ever existed!
Not sure how they still have the license to manage flights and transport passengers.

- I had the worst experience with this Airlines.
Namely i was bound to fly with my mom on 2nd of July from Cologne to Istanbul and transfer from Istanbul to Sharm El Sheikh.
1) They departed later than usual from Cologne under (silly lame excuses due to bad weather ect. there was no bad weather)!
2) The cabin crew was a bit rude and arrogant and also they spoke poor English, something an Airline company is not allowed to allow when transporting international passengers.
3) Overpriced menus, snacks and drinks
4) We then arrived only few minutes later at Istanbul and me and my mom and at least 10 other people we rushed our way to the gate for Sharm El Sheikh but the gate was clsoed (they had no communication whatsoever yo let them know that we were on our way there). The plane was physically still there but they didn't made the announcement for it nor any exception for it because it was their fault we were late NOT OURS!!!).
5) After that we were headed to the desk office of pegasus they had several at the airport and all of their employees were also rude unbotherhed and indifferent to our emergency, situation and circumstances they all were passing us here and there with same lame excuses, they had no understanding nor empathy that my mom has 50% disability. And also they lied to us they said that the next flight was at midnight on the 3rd of July, that was a lie, i later chacked that there were already other flights to sharm el sheik that day, but we were already sent off to some hotel in a remote area in Istanbul.
6) Due to this inconvenience at their fault we missed the frist day of the booking in out hotel and with that also the transfer we also booked from the airport to the hotel.
7) With all of this being said and the consecutive emails i have sent them demanding my rights and refund for the lost first day, for the emotional damage and stress, they still have the audacity to deny guilt and to take responsibility.

STAY AWAY FROM THIS GREEDY COMPANY!!!!!

Worst experience! There was no proper que management for check in counter. Passengers were stuck no where, and bejng one of them responded to this, me and my parter were given seats in two different raws. The ground staffs were very disrespectful, blaming passengers and the saddest part is taking revenge by allocating seats apart. They tried best to start our Turkey trip in a very bad way. Never gonna fly again with Pegasus... Such a waste of money.

I HAD TO use this horrible airlines due to political pressure from EU (the Christian Cartel) on the Turkish Republic of North Cyprus - I wanted to fly from TRNC to Stansted. ONE trip A to B with a stop over in Istanbul due to a forced change over of aircraft, just to keep our spiteful neighbour happy who is always spying. I booked my ticket on Pegasus website. The luggage allowance part was confusing. I only wanted to take a backpack with me so I booked under seat bag up to 8kg for 974 TL. When I printed my receipt I noticed the 974TL was charged twice. I rang pegasus to say there has been a mistake that their system charged me twice for my bag. Woman on the phone check, so she said, and with no shame, she told me it is correct. Why? because the trip is two-legs and I have a transfer in Istanbul. She said you are boarding TWO planes so you need to pay Twice.. I tried to say that is NOT by choice I have to board two planes, it is the way the airline operates, I am ONLY Making ONE TRIP and pegasus should charge me for only ONE BAG. Pegasus customer service rep still argued it is correct. So I asked the female dog on the phone; How come you don't charge twice for people who are checking in a 20kg suitcase as part of their ticket - they only pay ONCE for the same two-legged trip. She says that's different. Then she stopped the call and said bye. THEY STOLE MY MONEY and will not give it back I emailed them only to get an automated email sending me back to their help page which is as useful as a chocolate tea pot. They hide behind their website and CAN NOT BE REACHED. One day soon there will be competition on this route to UK then I HOPE pegasus will nose dive in to administration. Pegasus don't deserve to fly anywhere...