Booking was ok but it was not an unusual experience. I can describe it at an ordinary doing. The price were ok but sometimes not understandable high prices for a few days.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
it was quite easy booking the fklights but each passenger req. indiv luggage booking no copy possible
Company replied
:( Check in : only 2 desks available; :) Price on board for f&b affordable;
Company replied
Very easy to book
Company replied
Company details
About Freebird Airlines
Written by the company
25 Years in the Skies
We proudly celebrate 25 Years in the Skies. Our journey began with our first commercial flight from Istanbul to Lyon on 5 April 2001. What started with a fleet of three MD-83 aircraft has grown into an international operation supported by the strong aviation heritage of Gözen Holding.
Over the past 25 years, we have continued to grow, renew our fleet and connect passengers with popular holiday destinations. Our colourful aircraft tails have become a reflection of the diversity of our passengers, our colleagues and the destinations we serve.
Your Shortcut to Sunshine 🧡
Freebird Airlines, a member of Gözen Holding, is an international leisure airline based in Türkiye. Together with its Malta-based sister airline, Freebird Airlines Europe, it operates scheduled and charter flights to popular holiday destinations, primarily across Europe.
Freebird Airlines was established in 2000 and operated its first commercial flight on 5 April 2001. Today, Freebird Airlines and Freebird Airlines Europe operate direct flights to more than 170 destinations with a combined fleet of 14 Airbus A320 aircraft. Freebird Airlines’ main base is Antalya Airport.
As a member of Gözen Holding, Freebird Airlines benefits from more than 45 years of experience in the aviation industry. Gözen Holding provides services across several areas of aviation, including airline representation, fuel supply, supervision, brokerage, safety and training.
Freebird Airlines is committed to creating sustainable value for its passengers, employees and stakeholders through its operational expertise, technology and employment infrastructure. In 2002, Freebird became the first airline in Türkiye to receive the ISO 9001:2000 certification from TÜV Rheinland. In July 2006, it became the first charter airline in Türkiye to obtain IOSA registration under the IATA Operational Safety Audit programme.
Freebird Airlines Europe
Freebird Airlines Europe commenced operations on 20 February 2019 after receiving its Air Operator Certificate from the Malta Civil Aviation Directorate. Based in Malta, the airline operates in accordance with European Union Aviation Safety Agency standards and Maltese aviation regulations.
Contact info
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had to wait at the gate for about…
Had to wait at the gate for about 50+min even tho on the ticket said that the boarding starts at 22.45. Cabin crew was professional but they acted like they didnt want to do their job. They just walked through with the cabin with their cart once basically not saying a word. Also in the middle of the flight the plane just basically fell out of the sky for a second and then the flight attendants didn't say anything what happened even when they came laughing back from the cockpit!
August 28, 2026
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your detailed experience with us.
We appreciate your comments regarding the professionalism of our cabin crew, while we regret that the overall service and communication on board did not meet your expectations. We understand how important clear communication and attentive service are throughout the journey.
Your feedback helps us better understand our passengers’ expectations and continuously improve our services.
Best regards,
Freebird Airlines
Advertisement
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you found the booking process quick and easy.
We look forward to welcoming you on board again.
Best regards,
Freebird Airlines
Super fast help via WhatsApp and very…
Super fast help via WhatsApp and very effective.
July 21, 2026
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you were satisfied with the fast and effective support provided by our Service Center team.
We look forward to welcoming you on board again.
Best regards,
Freebird Airlines
Very good ,super!
July 16, 2026
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you had a great experience with us.
We look forward to welcoming you on board again.
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you found our service friendly and enjoyed your journey with us.
We look forward to welcoming you on board again.
Best regards,
Freebird Airlines
Advertisement
Worst airline with tiny non reclining…
Worst airline with tiny non reclining seat and the stench of cigarettes nearly the entire flight.
Man spread his legs wider that any normal guy sitting on my seat, in my leg space and stole the entire arm rest. I repeatedly told him not to but he didn't give a flying fluck. The entire flight i endured this.
I cant believe all the staff noticed and said nothing. They saw everything and as women they should do something.
This is a controlling and dominant character with his thug homie in the back seat who hit my chair. Wonder why his girlfriend sitting next to him likes a bullying type of guy. Very controlling.
July 15, 2026
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your journey did not meet your expectations and that you were uncomfortable during your flight. We regret the inconvenience this may have caused.
Your feedback helps us better understand our passengers' expectations and continuously improve our services.
Best regards,
Freebird Airlines
Fantastic service
Fantastic service, great airline, nothing to complain. More than enough space.
July 5, 2026
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you enjoyed our service and found your journey comfortable.
We look forward to welcoming you on board again.
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you had a smooth and quick booking experience. Your feedback helps us better understand our passengers' expectations and continuously improve our services.
We look forward to welcoming you on board.
Best regards,
Freebird Airlines
I need wheelchair for my mother and…
I need wheelchair for my mother and cannot book it!!!! It just doesnt work
ps I wrote an email, then the support soived the issue telling, my mother will get the chair to the cabin, we have just to come to the service point at the airport.
Reaction was quick, so I changed to three stars.
However, they should make it possible via their Web-portal.
June 11, 2026
Reply from Freebird Airlines
Dear Passenger,
thank you for taking the time to share your feedback with us. We are sorry to hear that you experienced difficulties.
Please contact us via freebirdairlines.com/contact so our team can assist you with your request.
Best regards,
Freebird Airlines
Advertisement
Reply from Freebird Airlines
Dear Passenger,
We're so glad to hear that you found our booking process easy and efficient. Thank you for your kind words!
Best regards,
Freebird Airlines
Online Check-in not possible
May 26, 2026
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you experienced difficulties with the online check-in process. We regret the inconvenience this may have caused.
Your feedback helps us better understand our passengers' expectations and continuously improve our services.
Best regards,
Freebird Airlines
Absolutely unacceptable experience with…
Absolutely unacceptable experience with Freebird Airlines.
Our flight from Antalya to Chisinau had to turn back after departure because of a technical failure. Due to this disruption and delay, I lost my onward transportation and suffered financial losses.
Passengers were left stressed, exhausted, and without proper support or clear communication. A technical problem serious enough to force the aircraft to return raises major concerns about safety and maintenance standards.
I expect full compensation for the losses caused by this situation and a professional response from the airline. Travelers should not pay financially and emotionally for the airline’s technical failures.
Very disappointing experience.
May 14, 2026
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your experience with us.
We are sorry to hear about the disruption to your journey and understand how stressful this situation must have been.
We kindly ask you to submit your request through our customer service page so that your case can be reviewed: https://www.freebirdairlines.com/customer-services-information
Your feedback helps us better understand our passengers’ expectations. Thank you for bringing this matter to our attention.
Best regards,
Freebird Airlines
Very fast answer for my problem!
May 11, 2026
Reply from Freebird Airlines
Dear Passenger,
We are so glad we could assist you quickly. We appreciate your kind words!
Best regards,
Freebird Airlines
Advertisement
Very bad flight
Very bad flight. The worst chairs ever, no leg room at all, 30 degrees celcius the whole flight (3.5hr flight). Never again
May 5, 2026
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your flight experience did not meet your expectations and understand the discomfort you described.
Your feedback helps us to better understand our passengers’ expectations. Thank you for bringing this matter to our attention.
Kind regards,
Freebird Airlines
A very nice and helpful staff
A very nice and helpful staff. I fly from Antalya to Paderborn and I am impressed from one of the flight attendant, her name was Sultan. Thanks to her, me and my family had very comfortable and nice flight.
April 11, 2026
Reply from Freebird Airlines
Thank you very much for your kind feedback.
We are delighted to hear that you and your family had a comfortable and pleasant flight.
Your feedback helps us better understand our passengers’ expectations. Thank you for sharing your experience with us.
Kind regards,
Freebird Airlines
Good en quick service on the phone and email
Dear Freebird,
Really wanne thank your employees for help at the phone en quick reaction on the email. Feel very welcome to flight at your airline. Looking forward to our flight
April 15, 2026
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind feedback. We are pleased to hear that our Service Center team’s assistance made you feel welcome.
Your feedback helps us better understand our passengers’ expectations. Thank you for choosing Freebird Airlines.
Best regards,
Freebird Airlines
I like Freebird, because it fits perfectly to my flight needs.
Alles ging glatt und glänzend 👍☺️
August 22, 2025
Reply from Freebird Airlines
Sehr geehrte Damen und Herren,
vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass Ihr Flug reibungslos verlaufen ist und Sie mit unserer Leistung zufrieden waren.
Ihr Feedback hilft uns, die Erwartungen unserer Passagiere besser zu verstehen.
Mit freundlichen Grüßen
Freebird Airlines
Advertisement
Reply from Freebird Airlines
Dear Passenger,
We're happy to hear that buying tickets online was a quick and easy experience for you. Thank you for your positive feedback!
Best regards,
Freebird Airlines
booking was quite ok
March 18, 2026
Reply from Freebird Airlines
Dear Passenger,
We appreciate you sharing your experience; we're glad the booking process was satisfactory.
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
We're happy to hear that everything was ok! Thank you for your recommendation; we appreciate you taking the time to share your experience.
Best regards,
Freebird Airlines
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.