ECO-WORTHY Reviews 

1,629
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 351 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and performance of the solar panels and batteries, noting that they work efficiently and reliably right out of the box. Many people also appreciate the fast delivery services and helpful support teams that quickly resolve issues when they arise. However, some customers also noted frustrating delivery delays and difficulties when trying to get timely responses from customer service regarding damaged or missing parts. A few buyers mentioned experiencing slow communication, unhelpful replies, and occasional shipping problems that made resolving issues quite challenging.

What people talk about most

Product

Consumers find product performance generally satisfactory and reliable, highlighting that components exceed... See more

Customer service

Users describe ambiguous interactions with customer service, as some consumers report exceptional support,... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with solar panels and batteries... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that many consumers experienced fast... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising the fast service and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The price was definitely right even before the sale. Don't be like me, I finally realized their customer service is on Hong Kong time and is why they didn't follow their own hours ( reason for one s... See more

Rated 4 out of 5 stars

The product seems to be great, ordering was easy and shipment went well. My only complaint is related to the manual and operating instructions. These are not easy to understand. Though some of t... See more

Rated 4 out of 5 stars

The system was easy to order and was delivered fast. They did not initially deliver 1 box (2 solar panels), but working with customer service (Cathy) quickly and easily resolved this issue and the mi... See more

Rated 4 out of 5 stars

I ordered a server rack battery and 5k inverter combo and the inverter showed up with a fault 21. Even though they continue to mail bomb me with more sales emails when you call for support they have... See more

Company replied


Company details

  1. Solar Energy Company
  2. also in
  3. Battery Manufacturer
  4. Power Station

About ECO-WORTHY

Written by the company

Why Choose Eco Worthy?

Founded in 2002, ECO-WORTHY provides reliable renewable energy solutions designed for home energy storage, off-grid living, and emergency power backup. Our solar panels, batteries, and power systems are built to deliver stable performance when the grid is unavailable. With proven technology and long-term technical support, ECO-WORTHY helps homeowners stay prepared, powered, and confident in any situation.

Our Mission

Improving people's lives with independent clean energy is our mission and vision. We are committed to realizing the convenience of using electricity through independent clean energy so that people can get rid of the shackles of the power grid and no longer be limited to living within the transmission radius of the power grid. Make people more comfortable Into nature.

Off-Grid 10kW+ Hybrid Home Systems Cabin Solar Kits YouTube Video Guide

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(1,629)

420 reviews in the last 12 months

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Rated 5 out of 5 stars

Buy this mount …

I found this mount to be very sturdy well made and variable. I built a base for it so I can move it around. But I can see it working anywhere you can attach the legs. It's missing instructions for 1 panel use but really not hard to figure out what not to use ( extensions, third(middle) rail and the support leg for it ( would be 5th leg), plus associated washers, bolts,nuts, and panel clamps. I'm saving all of this in case I expand to more panels. There were a couple of hiccups but customer service was excellent, super responsive and more than willing to resolve the issue. I expected resistance but they understood the issue and adjusted to my complete satisfaction which I thought was refreshing and reasonable.

I would absolutely buy from them again

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service!

The products that I've used from Ecoworthy have been the best I've tried so far. The value is excellent as is the quality of their products. I also have to say their customer service is top notch. They will help you in any way they can. They are patient and very detail oriented.
Ecoworthy also listens to their customers and changes or upgrades their products to be best they can be and to increase the simplicity for the customers.

October 19, 2026
Unprompted review
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Rated 1 out of 5 stars

They promised replacements in writing, then pretended I got everything. Avoid.

I spent $3,840 on four Cubix 100 Pro V2 batteries and a rack. I currently own one battery and an empty rack.

My shipping and billing addresses got swapped at checkout. I emailed support THREE MINUTES after ordering, before a single box left their warehouse. A fix would have taken them one click. Instead I got weeks of copy-paste nonsense.

First they claimed they’d fixed the address. They hadn’t. Then they told me to “refuse the packages,” over and over, even though the packages were going to an address 100 miles away. You cannot refuse a package that never comes to your door. I explained this repeatedly and kept getting the same scripted reply. I rerouted what I could myself. Three batteries and the e-stop switch could only be redirected by them, and they didn’t do it. They said the switch would be returned to their warehouse. It wasn’t.

Eventually they agreed in writing to ship replacements and called the request “fully processed.” Then came two weeks of silence. Then a promise of tracking “within tomorrow.” Then nothing. Finally they sent me a screenshot of the ONE battery I rerouted myself and claimed I’d received all four. Their conclusion was that no replacements are coming. It was as if the entire email thread, including their own promise, never happened.

That’s $2,900 of product sitting somewhere I can’t reach. Support either can’t or won’t read their own emails. Remember that this same team stands behind their “10-year warranty.”

Buy literally anywhere else.

If you’re shopping here, note how they respond to reviews. They answer every complaint with the same paragraph, and the same paragraph is what you’ll get when something goes wrong with your order.

October 22, 2026
Unprompted review
ECO-WORTHY logo

Reply from ECO-WORTHY

Hello,

Thank you for your feedback. We sincerely apologize for the frustration and inconvenience this shopping experience has caused you.

We have recorded the situation you described and will look into it carefully.

To help us verify and move this forward as quickly as possible, please provide your order number. Our team will follow up on your order issue and get back to you with a resolution as soon as possible.

We apologize again for the poor communication and handling throughout this process. Thank you for your patience.

Best regards,
Eco-Worthy

Rated 5 out of 5 stars

Excellence in every way.

After months of research, Eco Worthy came out on top. I made my purchase which was shipped the next day. Ive had a 4 pack of the 12.8 280 amp batteries installed for about three weeks now. Customer support has been exceptional. Prompt replies to all questions. The batteries themselves exceeded my expectations in every way. When you consider the pricing, there is no other choice, make it Eco Worthy!

October 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Eco-Worthy Rack & Batteries

The shipping was fast and free! The batteries are in perfect condition. On the server rack, there was a small issue with the insulator on one of the 600A busbars, but support was quick to respond and resolve the issue. Highly recommend.

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

Promt delivery excellent service.

Promt delivery excellent service when the battery was faulty, after an email and a photo of the battery showing the the low voltage a new battery was quickly dispatched.This is the sort of firm I like to deal with and can highly recommend them. Ron Hampton

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

I can recommend Eco-Worthy company and products

I can recommend Eco-Worthy company and products without reservations. I bought it in Europe and also had to contact support because of some details and it was very fast in terms of shopping and also for those specific needs through support.
The panels I bought were the 200W flexible panels and consider them great and especially of good value/price.
Thank you.

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Ecoworthy are great.

Ecoworthy products have turned out amazing, I first started using their batteries with a 24v off grid set up, they've been faultless with high demand. Build quality is great and she shipping is quick.
Recently bought a 12v one for full time van living, its great power and packed well.
Id definitely recommend with their customer service being great too.

October 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing flexible solar panel worked…

Amazing flexible solar panel worked perfectly. Solar panel efficiency is excellent. I am safisfied with this product and the price is also reasonable. Delivery was done on time in good packaging.
Highly recommend.

October 10, 2026
Unprompted review

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