The price was definitely right even before the sale. Don't be like me, I finally realized their customer service is on Hong Kong time and is why they didn't follow their own hours ( reason for one s... See more
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About ECO-WORTHY
Written by the company
Founded in 2002, ECO-WORTHY provides reliable renewable energy solutions designed for home energy storage, off-grid living, and emergency power backup. Our solar panels, batteries, and power systems are built to deliver stable performance when the grid is unavailable. With proven technology and long-term technical support, ECO-WORTHY helps homeowners stay prepared, powered, and confident in any situation.
Our MissionImproving people's lives with independent clean energy is our mission and vision. We are committed to realizing the convenience of using electricity through independent clean energy so that people can get rid of the shackles of the power grid and no longer be limited to living within the transmission radius of the power grid. Make people more comfortable Into nature.
Off-Grid 10kW+ Hybrid Home Systems Cabin Solar Kits YouTube Video GuideContact info
4411 East State Hwy D Suite C, 65809, Springfield, United States
- (417) 462-0067
- service@eco-worthy.com
- www.eco-worthy.com
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Replied to 96% of negative reviews
Typically replies within 1 week
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Great overall company
Great company, great customer support. Great product and super responsive
They sent me a battery that was only…
They sent me a battery that was only 12% charged. I would have expected one that was much closer to fully charged
Order is reliably shipped on time and…
Order is reliably shipped on time and as promised.
Handles for the battery do not line up…
Handles for the battery do not line up with the Pre drilled holes
got the 12v lithium battery for my…
got the 12v lithium battery for my camper, it holds a charge way better and the price was good
I want to thank eco worthy because resolved the warranty
I want to thank eco worthy because as soon as I had a problem with my inverter I contacted them and they answered me, they solved the inverter problem since I live off-grid. Thank you
Buy this mount …
I found this mount to be very sturdy well made and variable. I built a base for it so I can move it around. But I can see it working anywhere you can attach the legs. It's missing instructions for 1 panel use but really not hard to figure out what not to use ( extensions, third(middle) rail and the support leg for it ( would be 5th leg), plus associated washers, bolts,nuts, and panel clamps. I'm saving all of this in case I expand to more panels. There were a couple of hiccups but customer service was excellent, super responsive and more than willing to resolve the issue. I expected resistance but they understood the issue and adjusted to my complete satisfaction which I thought was refreshing and reasonable.
I would absolutely buy from them again
Wonderful customer service!
The products that I've used from Ecoworthy have been the best I've tried so far. The value is excellent as is the quality of their products. I also have to say their customer service is top notch. They will help you in any way they can. They are patient and very detail oriented.
Ecoworthy also listens to their customers and changes or upgrades their products to be best they can be and to increase the simplicity for the customers.
I am writing to express my appreciation
I am writing to express my appreciation for your team's assistance. Your prompt response to my support request was extremely helpful in keeping our project on track.
Thank you for your quick and effective support.
They promised replacements in writing, then pretended I got everything. Avoid.
I spent $3,840 on four Cubix 100 Pro V2 batteries and a rack. I currently own one battery and an empty rack.
My shipping and billing addresses got swapped at checkout. I emailed support THREE MINUTES after ordering, before a single box left their warehouse. A fix would have taken them one click. Instead I got weeks of copy-paste nonsense.
First they claimed they’d fixed the address. They hadn’t. Then they told me to “refuse the packages,” over and over, even though the packages were going to an address 100 miles away. You cannot refuse a package that never comes to your door. I explained this repeatedly and kept getting the same scripted reply. I rerouted what I could myself. Three batteries and the e-stop switch could only be redirected by them, and they didn’t do it. They said the switch would be returned to their warehouse. It wasn’t.
Eventually they agreed in writing to ship replacements and called the request “fully processed.” Then came two weeks of silence. Then a promise of tracking “within tomorrow.” Then nothing. Finally they sent me a screenshot of the ONE battery I rerouted myself and claimed I’d received all four. Their conclusion was that no replacements are coming. It was as if the entire email thread, including their own promise, never happened.
That’s $2,900 of product sitting somewhere I can’t reach. Support either can’t or won’t read their own emails. Remember that this same team stands behind their “10-year warranty.”
Buy literally anywhere else.
If you’re shopping here, note how they respond to reviews. They answer every complaint with the same paragraph, and the same paragraph is what you’ll get when something goes wrong with your order.
Reply from ECO-WORTHY
I had issues with a dead battery that wouldn't charge
I had issues with a dead battery that wouldn't charge and after contacting support they confirmed this was the case. After a few tests and emails they promptly sent me a new battery. Great service and friendly support team!
Excellence in every way.
After months of research, Eco Worthy came out on top. I made my purchase which was shipped the next day. Ive had a 4 pack of the 12.8 280 amp batteries installed for about three weeks now. Customer support has been exceptional. Prompt replies to all questions. The batteries themselves exceeded my expectations in every way. When you consider the pricing, there is no other choice, make it Eco Worthy!
They are very good ,responsible and…
They are very good ,responsible and very affordable on all there items
Eco-Worthy Rack & Batteries
The shipping was fast and free! The batteries are in perfect condition. On the server rack, there was a small issue with the insulator on one of the 600A busbars, but support was quick to respond and resolve the issue. Highly recommend.
Promt delivery excellent service.
Promt delivery excellent service when the battery was faulty, after an email and a photo of the battery showing the the low voltage a new battery was quickly dispatched.This is the sort of firm I like to deal with and can highly recommend them. Ron Hampton
I can recommend Eco-Worthy company and products
I can recommend Eco-Worthy company and products without reservations. I bought it in Europe and also had to contact support because of some details and it was very fast in terms of shopping and also for those specific needs through support.
The panels I bought were the 200W flexible panels and consider them great and especially of good value/price.
Thank you.
Ecoworthy are great.
Ecoworthy products have turned out amazing, I first started using their batteries with a 24v off grid set up, they've been faultless with high demand. Build quality is great and she shipping is quick.
Recently bought a 12v one for full time van living, its great power and packed well.
Id definitely recommend with their customer service being great too.
Amazing flexible solar panel worked…
Amazing flexible solar panel worked perfectly. Solar panel efficiency is excellent. I am safisfied with this product and the price is also reasonable. Delivery was done on time in good packaging.
Highly recommend.
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