When it comes to punctuality, no one can match you. The delivery was even faster than expected. Absolutely awesome service!
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Rather good experience! Used the services many times. Always on time and you get notified via e-mail before the arrival. This is something that many dont do here in spain. I always use DHL when orderi... See more
Company replied
Oh well I see I'm not the first to have a bad experience. Waiting for a delivery. Saw him drive past my house. Park his van. Never even got out of it. Drove off. 2 minutes late I got an email to say... See more
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Ordered a double mattress and bedframe to be delivered to my daughter in her flat the flat has 9 steps up to the main entrance of the building the driver won’t carry the items to the main entrance !!... See more
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Company details
Written by the company
DHL erbjuder företag och privatpersoner logistiklösningar i fler än 220 länder och territorier.
Contact info
Gustav III:s Boulevard 18, 169 73, Solna, Sweden
- 0771–345 345
- ehandel@dhl.com
- www.dhl.se
3.2
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Wonderful experience!
Wonderful experience with the courier and all people involved in the delivery! The parcel and its contents arrived safely!
May 5, 2026
Unprompted review
Reply from DHL
Hi,
Thank you for your wonderful feedback! We are pleased to hear that you are satisfied, and we sincerely appreciate you taking the time to share your experience.
Wish you a pleasant day,
Best regards,
Mette, DHL Freight
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Service point and dishonesty drivers
I received a message about a delivery from DHL via WhatsApp. At no point did I give permission to be contacted this way, and it wasn’t sent to my official WhatsApp account.
The second issue was with their website. I was repeatedly asked to select a service point location for my delivery, but the system simply wouldn’t work. It was only later, after the driver falsely claimed they had been to my property and couldn’t deliver because I wasn’t home, that I understood why. My package was not eligible for delivery to a service point. It’s disappointing that DHL failed to recognise this, for certain packages.
I also know the driver did not attempt to contact my home. We have a digital telecom door system connected to a mobile phone. If someone calls and we’re not home, it registers as a missed call. There were no calls recorded that day. While it’s possible someone could have let them in. On previous occasions, I’ve stayed home expecting a DHL delivery, only to receive a message saying the package had been taken to a service point instead. This may be quicker and more convenient for drivers, but if you’ve paid for door-to-door delivery, that’s the service you should receive.
DHL needs to improve how they track delivery attempts and provide proper proof that a genuine attempt was made.
May 4, 2026
Unprompted review
Reply from DHL
Hi,
I’m sorry to hear about your experience, I understand your concerns regarding the contact and the delivery.
I’ll send you a separate message shortly. Please reply to it with your shipment number and contact details, and I’ll personally look into the case further for you.
Kind regards
Patrik, DHL Freight
Unfathomably bad
Unfathomably bad. I received a notification of a vital delivery (passport) via WhatsApp (!?) on a national holiday Friday, after closing time.
The delivery is due anytime on Monday the whole day. No "window". Of course I'm not home that day. I try contacting DHL (The website is scrambled garbage on a mobile) but they're closed until Monday !
The only reroute option is via Malmö (a 3hr round trip) despite there being 5+ DHL service points in my city.
DHL customer services is closed until Monday.
Stressful and infuriating.
Oh my lord, HOW has such a huge logistics company become so bad?
May 1, 2026
Unprompted review
Reply from DHL
Hi Rico,
Thank you for taking the time to share your experience. I’m very sorry to hear about the frustration and stress this delivery has caused.
I would like to look into this further to understand exactly what happened and see how we can help you in the best possible way. I will send you a separate message on Trustpilot where I ask for your tracking number and contact details so I can follow up on this properly.
Best regards,
Patrik, DHL Freight
Excellence never delivered
Information to DHL Domestic Consignment ID 8456540833
Have been told my item was coming for the last 2 days, have waited over 48 hours now. It has cost me time and money.
To DHL do not tell me you are sorry, Because you're not
DO not say "We take your feedback seriously so that this can be reviewed and improved", because DHL doesn't.
Do not ask me to contact DHL and explain the problem, because DHL should know the problem, do they look at their own tracking.
DHL are an amateur outfit not fit for purpose.
To anyone thinking of using DHL, stay safe, stay well away.
I bet DHL have a good laugh at all the 1-star comments on Trustpilot
April 15, 2026
Unprompted review
Reply from DHL
Dear Raymond,
Thank you for taking the time to share your experience. I fully understand the disappointment when we do not meet expectations and I sincerely regret how this has affected your trust in us — especially that you feel feedback is not taken seriously by us. We truly value customer feedback and see it as an essential part of improving our service. While our goal is always to deliver a reliable and positive customer experience, we are aware that we do not always succeed and it is important for us to learn when that happens.
I am grateful that you took the time to share the shipment number, which gave me the opportunity to look more closely into what happened in this case. I fully respect if you prefer not to be contacted; however, it would mean a great deal to us if I could reach out to you . I will send a separate message here via Trustpilot and hope you will consider replying with your contact details.
I look forward to hearing from you!
Best regards
Elin, DHL Freight
Unreliable Opening Times – Poor Experience
The listed opening hours for Saturday indicate 10:00–18:30. However, I visited the store twice—once around 10:00 AM and again at 10:30 AM—and it was still closed on both occasions. This was very frustrating and inconvenient. The store should ensure that its published hours are accurate and that it opens on time. Overall, a very poor experience.
April 11, 2026
Unprompted review
Reply from DHL
Dear customer,
Thank you for your feedback – it is very valuable to us! I’m truly sorry to hear that you have experienced recurring issues with the service points opening hours. This situation you describe does not meet the standards we expect from our service points. I sincerely apologize for the inconvenience this has caused you.
We take your feedback seriously so that this can be reviewed and improved. Please contact our customer and we will forward it to the responsible department. You can reach us at 0771-345 345, Monday–Friday, 8:00–18:00.
Thank you for making us aware of this – it helps us in our continuous improvement efforts!
Kind regards
Elin, DHL Freight
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Say they tried delivering while they did not
Used to be a great service, but now this is what happens: I get a notification that a parcel will be delivered on a certain day so I sit home the whole day. In the evening I get a message that ‘the customer was not home so we couldn’t deliver’. I was home, and nobody arrived at my door.
‘We therefore leave the package at a service point where you can pick up’, and they leave at a point that’s quite far away from my home and the package is a large box inconvenient to carry. There is however available a service point much closer to my home, but they choose to leave it at a more inconvenient spot.
March 20, 2026
Unprompted review
Reply from DHL
Dear Nat,
Thank you for taking the time to share your experience with us.
I’m very sorry to hear about the inconvenience you have experienced with this delivery. I understand how frustrating it is to stay at home expecting a delivery and then receive a notification stating that the recipient was not available. This is certainly not the service we aim to provide and I apologize for the inconvenience caused.
Your feedback is important to us and to better understand what happened, I would need some additional information from you so we can look into the matter further. I will send you a separate message here via Trustpilot and I would appreciate it if you could respond with the shipment number and your contact details.
I look forward to hearing back from you with more information!
Kind regards
Elin, DHL Freight
'Express' is not even a metaphor
So I was supposed to receive a package handled by DHL " Express" from a close city about 2-3h Drive.
Package was dropped at the service Point on the 29th , days before the Easter holidays.
Days ,weeks later I find out they took my package on a vacation to Germany while I am here in Sweden, package is now having a blast since it won't even come today( 7th even thou " a supervisor made a note and said we will look into it and lied straight to my face and gave me false information.
I see so much similarities between DHL and the IOF.
And I'll say it again: if they ask you to scan your driver's license for identification when u want to pick up a package from a delivery Box, just ask any AI chat to generate barcode and it'll open that box.
April 7, 2026
Unprompted review
Reply from DHL
Hi Mazin,
Thank you for your feedback. I'm sorry to hear about what have happened with your shipment and that you have had this experience with us.
Your feedback is valuable to us, and we take it seriously. I would therefore like to have more information so I can look into what happened. I’m sending a separate message here via Trustpilot and hope you’ll get back to me with the tracking number and your contact information.
I look forward to your response, and thank you for helping us improve our service!
Kind regards
Anja, DHL Freight
Till the doors and carefully
April 2, 2026
Unprompted review
Reply from DHL
Hi Svitlana,
Thank you for reaching out.
Glad to hear everything went smoothly with your delivery!
Kind regards
Patrik, DHL Freight
Fast delivery
March 31, 2026
Unprompted review
Reply from DHL
Hi Diana,
That's wonderful to hear! That's exactly how we want it to be experienced. Thank you for sharing.
We hope you have a wonderful day!
Kind regards
Anja, DHL Freight
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Everything was alright
Everything was alright. All my items were fine. Very content with the delivery.
March 23, 2026
Unprompted review
Reply from DHL
Hi Jochen,
Thank you so much for your feedback. We’re glad to hear that everything was in perfect condition and that you’re satisfied with the delivery.
We wish you a nice day!
Kind regards
Anja, DHL Freight
Professional help quick in tangeled situations
I have had an issue with international delivery but customer service helped me to solve it fast and professionally. The support provided was efficient, responsive, and handled with a high level of professionalism throughout the interaction.
In particular, I appreciated the clear communication and the willingness to address concerns promptly. This level of service not only resolved the issue effectively but also contributed to a very positive overall experience.
Really appreciate for help and assistance! Thanks Elin!
March 21, 2026
Unprompted review
Reply from DHL
Dear Ana,
Thank you for sharing your experience. I’m truly sorry to hear about your repeated negative experiences with us. It’s very upsetting to learn that our deliveries and customer service have left you feeling this way. This is absolutely not the level of service you should expect from us.
Your experience is important to us and I would like the opportunity to look more closely into what has happened. I will send you a separate message here via Trustpilot and I would be grateful if you could reply with shipment number and your contact details.
I look forward to receiving more information from you!
Kind regards
Elin, DHL Freight
Delivered to me successfully
March 19, 2026
Unprompted review
Reply from DHL
Hi,
We are glad to hear that the shipment has been successfully delivered to you. We appreciate your confirmation and are pleased everything arrived as expected.
Best regards
Tindra, DHL Freight
If you enjoy waiting for packages that…
If you enjoy waiting for packages that never arrive on time and tracking updates that make no sense, DHL is the perfect delivery company for you. “Out for delivery” apparently means “maybe sometime in the next few days.”
For a global logistics company, the lack of reliability is honestly embarrassing. Consistently late deliveries, poor communication, and zero accountability. Avoid if you can.
March 5, 2026
Unprompted review
Reply from DHL
Dear Don,
Thank you for sharing your feedback. I’m really sorry to hear about your experience - this is absolutely not the level of service we aim to provide.
Your experience is important to us and I would really like to look into your feedback in more detail to understand how we can improve. I will send you a separate message here on Trustpilot and I hope you would like to get back with the shipment number and your contact details.
Thank you for helping us improve - it truly means a lot to us!
Kind regards,
Elin, DHL Freight
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Home delivery is a joke
"We tried to deliver ... but nobody was at home"
Liars, you didn't even try. I was at home, I rearranged my entire day to be at home, keeping my phone nearby waiting for a call or message. How naïve. Now I have a choice between throwing another day out and schlepping to a service point in the middle of nowhere for pickup.
I'd be more understanding if the message was honest: "we're having too many packages today, we couldn't deliver yours". Lying just adds insult to injury.
I don't even blame the courier who is probably chronically stressed out, underpaid, and overworked. Don't bother saying you "apologize for the inconvenience", maybe give your workers better conditions so that they're less stressed out and more motivated.
March 4, 2026
Unprompted review
Reply from DHL
Hi Andrii,
thanks for taking your time and share your experience. I'm truly sorry for all the inconvenience and the extra time, energy and irritation it caused you. It is completely understandable that you react and I appreciate you sharing what happened. I sincerely apologize for what happened.
Your feedback is important to us and I would like to look closer on what happened. I am sending you a separate message here via Trustpilot and would be greatful if you would like to get back with the tracking number and your contact details.
I look forward to hearing from you again with more information.
Kind regards
Anja, DHL Freight
Best delivery in the world
Best delivery in the world, totally Amazing! 🍾✈️😍🙏🏼🎉🎁
February 26, 2026
Unprompted review
Reply from DHL
Hi Henrik,
Thank you so much for your wonderful feedback! It truly makes my day to hear that you’re so pleased with the service. Best in the World. Wow! We always strive to give our customers the best possible experience, and your words mean a lot. Thank you so much for taking the time to share this with us!.
Best Regards
Lotta, DHL Freight
NOTHING to complain about
NOTHING to complain about! EASY to fetch.
February 24, 2026
Unprompted review
Reply from DHL
Hi Roy,
Thank you so much for your great feedback! We’re very happy to hear that everything worked smoothly and that your parcel was easy to fetch. We truly appreciate you taking the time to share your experience.
Wish you a great day,
Best regards
Tindra, DHL Freight
Lazy driver delivered miles away from…
Lazy driver delivered miles away from my nearest address.Even though the address was clear on the packaging.Here in Göteborg gulhelden.2/16/2026.
February 16, 2026
Unprompted review
Reply from DHL
Dear Martin.
Thank you for sharing your experience with us. I’m sorry to hear that your parcel was not delivered as expected. This was most likely due to a missorting at the terminal, which is something we continuously work to prevent. In situations like this, we review the possibilities of transferring the parcel to the correct service point if you contact us. I sincerely apologize for what happened and regret any inconvenience this may have caused you.
You are always warmly welcome to contact our customer service so that we can take a closer look at what happened. You can reach us at 0771 345 345, Monday–Friday between 8 AM and 6 PM. You can also chat with us via www.dhl.se/freight, where the chat function is located in the bottom right corner.
We look forward to assisting you further!
Kind regards
Elin, DHL Freight
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This is the worst company I had ever to…
This is the worst company I had ever to do !
Always problems , always lies in the phone with them , they make you look stupid , I was waiting for document in my home address, paid bunch of money for this and they left the document at a service point 22 km away from my address, they doesn't care if you have something to go and pick it up and the worse the agent on the phone told me that I have chosen the document to be sent at the service point , was trying to be smart but he looked so stupid !!
I wish I will have never to do with them again !!
February 12, 2026
Unprompted review
Reply from DHL
Dear customer,
Thank you for reaching out and sharing your experience. I’m truly sorry to hear how frustrating and disappointing this situation has been for you. It’s absolutely not the experience we want our customers to have. I really appreciate that you took the time to describe what happened, and I’m sorry that this has left you feeling this way.
Your experience is important to us and I would therefore like to take a closer look at what has happened. I will send you a separate message here via Trustpilot, and I hope you will get back to me with the shipment number and your contact details.
I look forward to receiving more information from you!
Kind regards
Elin, DHL Freight
Completely unreliable
I have 3 different packages from 3 different senders. Who unfortunatly choose to use DHL. All packages are very late, with zero tracking updates.
No response from customer service.
Its cute that I get an answer here, asking for the same details I have already provided to customer service.
Behold my surprise, Patrik here lied about contacting me again
February 10, 2026
Unprompted review
Reply from DHL
Hi Johan,
Thank you for reaching out.
I completely understand your frustration regarding the delayed packages. I will send you a separate message where you can provide your contact information and the shipment numbers, so I can personally look into what has happened and assist you further.
Thank you for your patience.
Kind regards
Patrik, DHL Freight
The worst delivery service I've ever…
The worst delivery service I've ever dealt with.
My package was supposed to be delivered to my home (or at least this is what I understood). But I was surprised that they already chose a pick up point without giving me the option to change it.
I don't care what they agreed with the supplier. I had to pick that heavy package and walk with it for about half a kilometer since I didn't have a car. And I lost my gloves while carrying the package.
February 9, 2026
Unprompted review
Reply from DHL
Hello Hani,
Thank you for contacting us and sharing your experience.
We are very sorry that the delivery did not meet your expectations and that you had to pick up a heavy package without being able to change the delivery location.
We understand that the situation was both inconvenient and frustrating.
When a package is sent, it is the sender who chooses the delivery method, but we will of course take your feedback on board. We would like to look into your case more closely to see what happened and how we can avoid similar experiences in the future.
If possible, please get back to us with the tracking number and contact information, so that we can help you further and follow up on this internally.
Thank you again for taking the time to contact us—your feedback is important and helps us improve.
Best regards
Paola, DHL Freight
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