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CleanFreak.com Reviews 

1,971
•
TrustScore 4.5 out of 5

4.4

Cleaning Products Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the website is simple to navigate, making the entire ordering and purchasing process exceptionally fast and straightforward. Many people state that customer support representatives are extremely helpful, kind, and quick to resolve any questions or issues that arise. However, some customers also noted that certain items arrived covered in dust or looking dirty, requiring additional cleanup before use. A few reviewers additionally noted frustrating shipping delays, pointing out that delivery times were unpredictable or significantly slower than expected. Others mentioned minor packaging flaws or missing small parts that required subsequent follow up with the support team.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive promptly and as described.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting ultra fast shipping... See more

Customer service

Users describe positive interactions with customer service, highlighting superb assistance and helpful... See more

Order

Consumers find the ordering experience to be highly positive, highlighting quick, simple, and user-friendly... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding the equipment and products. While many consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Items ordered and shipped at the way to the west coast fairly quickly. Everything i ordered was of good quality and packaging was adequate for safe shipping, except for one threaded sprayer tip pipe b... See more

Company replied

Rated 4 out of 5 stars

We love the stream clean machine. We bought the upholstery cleaner but when we use it, steam doesn't come out, only cleaning liquid. Shipping was very expensive too.

Company replied

Rated 5 out of 5 stars

Customer service was superb!!! And the floor machine was easy to unload, handle and operate for a woman in the business. Thanks Clean Freak for all my supplies you've provided to help me run my busin... See more

Company replied

Rated 5 out of 5 stars

all equipment was accounted for, nothing missing or damaged, no regrets on purchase, ease of use of equipment, makes my job faster and easier. the people I spoke to were very helpful. when deciding to... See more

Company replied

Company details

  1. #8 of 12 best companies in Cleaning Products Supplier
  2. #1 of 1 best companies in Industrial Vacuum Equipment Supplier
  3. #1 of 1 best companies in Vacuum Cleaner Repair Shop
  4. #1 of 2 best companies in Vacuum Cleaner Store
  5. #1 of 1 best companies in Vacuum Cleaning System Supplier

Written by the company

CleanFreak offers secure online shopping for janitorial supplies, carpet cleaners, and floor maintenance equipment. We carry in stock flood restoration equipment, floor scrubbers, burnishers, carpet shampooers, air movers, and more.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,971)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

the part that they recommended was the…

the part that they recommended was the one that
fixed the machine. very helpful when we have issues.

August 4, 2026
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Reply from CleanFreak.com

Thank you for your feedback! We thank you for ordering with CleanFreak!

Rated 5 out of 5 stars

Everything arrived on time

Everything arrived on time. Some backordered items arrived earlier than expected. Good experience overall.

August 4, 2026
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Reply from CleanFreak.com

Thank you for ordering with CleanFreak!

Rated 5 out of 5 stars

Customer service was superb!!

Customer service was superb!!! And the floor machine was easy to unload, handle and operate for a woman in the business. Thanks Clean Freak for all my supplies you've provided to help me run my business smoothly and efficiently.
Chastain The Boss

July 28, 2026
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Reply from CleanFreak.com

We appreciate your feedback! We thank you for your order! We enjoy working with you!

Rated 1 out of 5 stars

not what I expect

not what I was expecting
check you shipping dep. and be more accurate.

August 11, 2026
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Reply from CleanFreak.com

HI there- Thank you for reaching out to CleanFreak? Were you not sent the product that you order item CPL-VA75021?

Rated 5 out of 5 stars

Great customer service

Customer service are always very helpful and try to help as much as possible to satisfy the customer. Thank you!

July 20, 2026
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Reply from CleanFreak.com

We thank you for your feedback! We thank you for ordering with CleanFreak!

Rated 3 out of 5 stars

Ordering parts

I LIKE THAT THE ITEM NUMBER IS ON THE PAGE AND YOU DO NOT HAVE TO HAVE A PRATS LIST. T hat helps a great deal.

August 4, 2026
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Reply from CleanFreak.com

Thank you for your feedback. CleanFreak CS

Rated 5 out of 5 stars

Great products

Great products, reasonably priced and delivered on time!

July 7, 2026
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Reply from CleanFreak.com

Thank you for ordering with CleanFreak!

Rated 4 out of 5 stars

RESOLVED One sprayer for a case of cleaner.

After seeing my original review below. Clean Freak reached out and addressed my complaint. They sent me 12 spray nozzles at no additional cost. They took the time to make it right. That was commendable and good business.

I received a case of cleaner and only one sprayer. I intended to use the product at different locations and one sprayer obviously doesn’t permit. For what I paid for the case, I think that was a bit ridiculous.

July 4, 2026
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Reply from CleanFreak.com

KS491020

Rated 5 out of 5 stars

Quality and cost

Received part very quickly

July 16, 2026
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Reply from CleanFreak.com

Thank you for your feedback. Thank you for ordering with CleanFreak.

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