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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, most reviewers were unhappy with their experience overall. Consumers encountered severe skin irritation, unexpected breakouts, and unpleasant adverse reactions after applying the various face washes and creams. Shoppers also frequently reported frustrating packaging defects, including faulty pump dispensers that stopped working prematurely and missing safety seals on brand new containers, which raised serious concerns about product authenticity. The minority of people were satisfied with the impressive hydration and clearing effects on their dry skin. Reviewers noted that these daily skincare items helped improve their overall skin texture, cleared up flaky patches quickly, and maintained moisture effectively throughout the day.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a high level of disagreement among users. Many... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding these skincare items. Many consumers express great... See more

Price

Reviewers mention ambiguous feedback about price. Some consumers found cheaper alternatives worked much... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well so far I have been using the cerave hydrating cream-to- foam cleanser and it has been doing wonderful in clearing my skin it’s only been 2 days and this is day 3. My skin feels very moist.

Rated 4 out of 5 stars

I love CeraVe's moisturizers and cleansers. I live in a desert climate, and these have saved my skin. However, their sunscreens are absolutely terrible. Thick, don't absorb well, leave white stains on... See more


Company details

  1. Skin Care Clinic
  2. Beauty Product Supplier
  3. Cosmetic Products Manufacturer
  4. Cosmetics Industry
  5. Cosmetics Store
  6. Skin Care Products Vending Machine

Information provided by various external sources

Discover skincare developed with dermatologists to help restore skin's protective barrier. Explore cleansers, moisturizers, sunscreens and more, all containing essential ceramides.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

222 reviews

5-star
4-star
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1-star

No history of asking for reviews

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2.5

All reviews

(222)

43 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought two bottles of cerave Itch…

I bought two bottles of cerave Itch relief, I found the cream worked quite well for my neuropathy itch on my back from my spinal disease but the pump applicator wouldn't dispense the last inch of cream . I had to keep shaking the bottle downwards or bang it on cupboard top . Because of my disabilities it made my joints painful it is much too expensive to discard what is virtually stuck in the bottle I am trying to find an alternative make with the same ingredients

September 5, 2026
Unprompted review
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Rated 2 out of 5 stars

I purchased at CVS on sale

I purchased at CVS on sale. When I
Home I looked for the expiration date.
I asked for a used by date with customer service after a long hold. She said the lot number printed on the box and the product does not let them tell a manufacturer date. That crap! Yes it can!
The rep read a script about how they can’t offer that info etc etc. very unhappy with their customer service.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

I had a very bad experience with anti dandruff shampoo

I had a very bad experience with this anti-dandruff shampoo. Instead of improving my dandruff, it made my scalp much more flaky and irritated. After using it, I started developing hard, crusty patches on my scalp, and some areas became so irritated that they started bleeding. I stopped using the shampoo because my scalp condition became noticeably worse. Unfortunately, I would not recommend this product based on my experience.

June 9, 2026
Unprompted review
Rated 3 out of 5 stars

I’ve been using ceraVe since 2022 and I…

I’ve been using ceraVe since 2022 and I can definitely say that it’s the best product I’ve ever used. Some of my favorites are acne control cleanser, daily moisturizing lotion and facial hydrating cleanser, these are a game changer for me even though I’m not happy with some of the products and are absolute waste of money for me like the eye repair cream, that product doesn’t help at all and are others too but apart from that I love everything about the products I’ve used.

August 8, 2026
Unprompted review
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Rated 1 out of 5 stars

For the high cost of this cream I…

For the high cost of this cream I found it useless made no difference to my skin after few weeks of using. The one I get for £1.25 from discount store works so much better. Complained to company only to be told to buy this other one ! Wont buy ever again

August 3, 2026
Unprompted review
Rated 4 out of 5 stars

CeraVe — my experience so far.

I have been using the CeraVe moisturising lotion for 6 months now and it absorbs quickly and my flaky patches cleared up in 3 days and doesn't feel greasy but the pump stopped working when it was 1/4 full and might be too heavy for oily skin types.
I'd recommend CeraVe to anyone with normal-to-dry skin. It's reliable and does what it promises.

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased my daughter a face wash for…

I purchased my daughter a face wash for sensitive skin, emailed the company to inform them that the pump lid has mould in it, the spring has some form of rust and sent pictures. This email was sent a few weeks ago and no response. For such a pricy product, one would expect better customer service!

June 23, 2026
Unprompted review
Rated 2 out of 5 stars

Renewing eye cream

The cerave renewing eye cream is a scam!
When I bought the first tube and started using it for like a month, I still didn’t see any result. On tube it says to give it like a week. And the texture of this is jelly and makes my eyes feel heavy. I bought a second tube just to give it another go, I haven’t finished it as I moved onto something else.. this product does not work.. it cost me a lot but never worked.. I didn’t even see the darkness under my eyes fading..

June 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Animal testing NOT officially cruelty free

The product is good but sadly I have to stop making any further purchases as Cerave is not fully cruelty free and third parties and especially china animals tested on in labs are mandatory to test on animals. until they go PETA OR leaping bunny 100% cruelty free i have to stop buying. Hope they do.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I just turned 50 and love this cream!!

I just turned 50 and somehow as if overnight I could see crepey bits around my eyes and jowls, my skin felt tight and looked so old after using just my usual cream.
After trying all the usual viral miracle creams, serums, rollers etc, I saw this in Sainsbury's and decided to try it. I thought no way will something so cheap in price work.
TWO DAYS in, my skin is drinking it up! The crepey bits are smooth and I still have the jowls 🤣 obvs, but now two weeks later I'm absolutely loving how much brighter and smoother my skin looks.
I don't understand the bad reviews, I can only imagine folks are expecting miracles, but for me, having the slight crêpe disappear after this cream clearly hydrated my skin immensely, was enough to make me more confident about my wee aging face ☺️.

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

I will never buy from this company again. (via their Amazon store)

I bought CeraVe products off their page on Amazon. I ordered it by mistake, but within 30 seconds i asked them to cancel the order (due to my mistake in ordering). I received absolutely ZERO communication from this store, and they just delivered the product. I will never buy from their store on Amazon again. I have never had a company refuse to cancel an order or refuse any communication on Amazon before, so do better please!

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed !

Purchased Cerave Hydrating Foam Cleanser due to the many positive reviews on the Boots website, so extremely disappointed with my experience.
As a mature lady with dry skin I thought it would be an ideal product, to remove makeup and hydrate my skin.
Despite wearing light and non waterproof makeup only, it took several washes to cleanse my face and I still needed to use eye makeup remover.
After washing my face I was aware of a slight burning sensation which combined with a feeling of 'tightness' still persisted the following morning.
As a result I would not use this product on my face again and certainly wouldn't recommend, especially for baby skin, its just not worth the risk !

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Clears fast!

I've never seen my face clear up so quick! I'm 26, and my face literally hasn't been this clear since before I was a teenager. Highly recommend!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Best mositrizer for dry skin

I use the ceraVe dry to very dry lotion and cream, i have dry skin. It took 4 weeks for my skin to improve overall and have no break outs so an adjustment period needed. I use the hydrating cleanser and the ceraVe cream for face and lotion for body. My skin feels hydrated and soft for the first time in a long time. My elbows and knees are soft which they have never been. Highly recommend!

February 23, 2026
Unprompted review
Rated 2 out of 5 stars

CeraVe skin renewing eye cream

CeraVe skin renewing eye cream. I would like to know the percent of Vaseline is in this product. The ingredient list is very long for 15 ml tube. Won't repeat buy this. Just feels like petroleum jelly.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

This product for hyperpigmentation…PERFECT

This product for hyperpigmentation really works! I had three huge patches on my face, cheeks and nose. They were extremely dark and large. I used it three times a day and could now go back to modeling if I chose. It has completely erased all dark pigmentation.
I did have to keep a clean and makeup free face and apply it religiously. It took a year which may seem like a long time but my face was extremely damaged. To use an over the counter product and not a doctor it was brilliant t!

January 16, 2026
Unprompted review
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Rated 1 out of 5 stars

Moisturiser and foaming cleanser…

Moisturiser and foaming cleanser bottles both had lumps of dried product in them,tried to raise a complaint for a replacement and the company said they would not replace the items despite being faulty.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Makes eczema only worse!

Didn't work for my eczema. And I've seen their ad on a streaming app now every 30 min at least twice. Which only makes my eczema worse. So please stop that ad :)

February 6, 2026
Unprompted review

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