Nice selection but I am confused about their trustpilot rating, on their swiss site they have 2 stars but on .com they are over 4. I would give them a 3, their delivery is very slow, they do no... See more
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I ordered products twice by using app, those were very easy to handle. User interface, product recommendations and returning process were so easy and trustable.
very fast delivery, goods well packed. prices are better than in retail and you get often some discount codes. I always first check at Breuninger when I am buying something.
A very good store for branded clothing. I recommend it without reservation shopping there is always a success!
Company details
- Women's Clothing Store
- Beauty Product Supplier
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Perfume Store
- Shoe Store
About Breuninger.com
Written by the company
The fashion and lifestyle company Breuninger was founded by Eduard Breuninger in 1881 and is now one of the leading multi-channel department stores in Europe. For more than 140 years, Breuninger has set high standards for fashion, beauty and lifestyle with an exclusive selection of international designer brands and select newcomer brands. Breuninger offers its customers exclusive fashion, bags, shoes and accessories, both online and in retail stores.
The www.breuninger.com shop is one of the most successful online shops in the premium and luxury market segments and is available to customers in Germany, Austria, Switzerland, Belgium, the Netherlands, Luxembourg, Italy, Spain and Poland. In its web shop and in the app, Breuninger presents its customers with over 1,320 brands such as BOSS, Polo Ralph Lauren, Stone Island, Marc Cain, Closed and Marc O’Polo and many more. The website is certified by the EHI Retail Institute GmbH (“EHI-geprüfter Shop”) and offers a straightforward ordering and returns process.
In addition, Breuninger operates a total of 13 department stores in Stuttgart, Düsseldorf, Ludwigsburg, Sindelfingen, Munich, Nuremberg, Freiburg, Erfurt, Leipzig, MTZ (Main-Taunus-Zentrum), Karlsruhe, Reutlingen and Luxembourg (BRAM). With Click & Collect, customers can also order their favorite items online and pick them up in a retail store.
Apart from impeccable style and a sense for trends, Breuninger is deeply customer-oriented. Offers such as Special Service, the in-house bespoke tailoring atelier, Click & Collect and online reservations, the in-store order service and the shuttle service ensure an extraordinary shopping experience, whether online or in person. In Germany and Luxembourg, Breuninger currently operates 13 department stores with around 6,000 employees.
The beautiful things in life
Written by the company
- 30 days free returns | Free shipping on orders over €149, when paying with Breuninger Card, for Click & Collect orders.
30 days free return and express shipping possible
- 30 days free return
- Free shipping (DE) when paying with Breuninger Card, for beauty-only orders, for Click & Collect orders
- Optional express shipping
Contact info
Marktstraße 1-3, 70173, Stuttgart, Germany
- breuninger.com/faq
- www.breuninger.com
4.7
Excellent
39K reviews
Asks customers to review
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See how their reviews and ratings are sourced, scored, and moderated.
Super store
A very good store for branded clothing. I recommend it without reservation shopping there is always a success!
September 6, 2026
Unprompted review
Good quality
Good quality, appearence, rapid delivery, great communication
September 5, 2026
Unprompted review
Great experience with Breuninger
Great experience with Breuninger - excellent service, fast delivery and greatly packed products. Everything was smooth and truly enjoyable.
September 4, 2026
Unprompted review
Breuinger is great
Breuinger is great. I like it, how they packing boxes and how fast they send my order. They making a good job
September 3, 2026
Unprompted review
Serious and very competitive on luxury…
Serious and very competitive on luxury brands
July 22, 2026
Unprompted review
Everything was great
Everything was great, plesant sales persons, very comfy experience
September 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Impossible to buy
Impossible to buy, nothing is working. No easy banking, no klarna. Never again, you share your banking information many times, but nothing is working, it is very unpleasant and frustrating.
September 1, 2026
Unprompted review
Reply from Breuninger.com
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize that you experienced such frustration with our payment process – this is absolutely not the experience we want you to have.
We take your concerns very seriously. We are not currently aware of any systemic issues with our payment methods, including Easy Banking or Klarna, which is why we would very much like to understand exactly what went wrong on your end.
To help us investigate and resolve this quickly, could you please provide us with more details?
• Which payment method did you attempt to use?
• At what stage of the checkout process did the issue occur?
• Do you have any error messages or screenshots of the problems you encountered?
If you could send these details to onlineshop-be@breuninger.com (mailto:onlineshop-be@breuninger.com), our team will look into this right away and do everything we can to prevent this from happening again.
We genuinely value your feedback and would like the opportunity to restore your confidence in shopping with us.
Best regards,
Breuninger Customer Service
Nice selection but I am confused about…
Nice selection but I am confused about their trustpilot rating, on their swiss site they have 2 stars but on .com they are over 4.
I would give them a 3, their delivery is very slow, they do not answer their customer service emails and they sent a me a dress that stinks of sweat.
Their refund process is really slow too.
However I have had some orders that were hassle free
August 31, 2026
Unprompted review
I ordered products twice by using app
I ordered products twice by using app, those were very easy to handle. User interface, product recommendations and returning process were so easy and trustable.
May 1, 2026
Unprompted review
Easy finding
Easy finding, good proposals and fast delivery.
Unfortunately the prices for Switzerland are higher than the ones in Germany.
August 29, 2026
Unprompted review
Everything’s great
Everything’s great: choice of the products, brands, delivery.
August 28, 2026
Unprompted review
Big problem with the return and the REFUND
Order N 111680463
Great products and fast delivery.
UNFORTUNATELY, my experience has been very disappointing when it comes to the RETURN.
I returned TWO items together in the same package, yet the refund I received only includes one item worth CHF 5. The second item, worth CHF 144, was not included in the refund.
Both items were originally delivered to me in the same package, and I returned them together in the same box. I have proof of the return, as well as the weight details of the original package and the returned package, which are identical.
I have been trying to contact customer service to resolve this issue, but unfortunately, I have not been able to get a response. The Swiss phone number only offers an automated service in German, and I have also received no response to my emails.
I find this really disappointing, especially since my experience with the products and delivery was positive. I sincerely hope the company will contact me as fast as possible to look into my return and arrange the refund for the second item. If I don't get any refund for the item I sent back I'll have to contact my Rechtsschutzversicherung to solve this problem within the legal framework.
August 7, 2026
Unprompted review
Reply from Breuninger.com
Dear customer,
Thank you for your feedback. We understand your concern regarding order 111680463. Please note that return processing can take up to 7 working days. Your return is still being processed, and we kindly ask for your patience. We will ensure both items are credited to your account. If you have any further questions, please contact our customer service team.
Best regards,
Breuninger Customer Service
Order 111305837 – I would strongly advise everyone not to order from Breuninger.
I ordered a bag, but it never arrived. I contacted customer service immediately and sent five emails, none of which received a proper response. Trying to reach them by phone was just as frustrating: I repeatedly had to wait for at least 30 minutes. On one occasion, I finally got through and spoke to someone who assured me that they would help and resolve the issue. After that, I never heard from them again.
So now I am left without the bag I paid for, without my money, and without any meaningful communication or resolution. Their customer service has been extremely difficult to reach, and when you finally do manage to speak to someone, nothing seems to happen afterwards.
I strongly recommend that anyone considering placing an order here thinks very carefully before doing so. My experience has been incredibly frustrating and disappointing. I will continue pursuing this matter until Breuninger contacts me, provides a proper solution, and returns my money in full.
Order number: 111305837.
July 28, 2026
Unprompted review
Reply from Breuninger.com
Dear Customer,
Thank you very much for your response via Trustpilot.
To help us quickly resolve your issue to your satisfaction, we would like to contact you by email.
Warm regards, The Breuninger Customer Service Team
Very good brands
Very good brands, Top quality, very fast delivery and very well-maintained, beautiful packaging.
May 14, 2026
Unprompted review
Stained shoes
Package came in time but shoes are stained.
Big stain, contacted with a form inmediatelly and then 2 other days, no answer, no feedback, nothing.
Dont even know the status as it seems is not linked to client account.
Reading comments here seems its pretty normal (damaged products and bad customer service)
They ask to return or receive a discount, product is no longer available so I would like a discount
Order nº 111995340 from august 16
Thanks for the response, I has some questions, sent an email on thursday 27.
Can I please get an answer in order to decide?
August 21, 2026
Unprompted review
Reply from Breuninger.com
Dear Customer,
Thank you for taking the time to share your feedback – we genuinely appreciate it, as it helps us improve.
We sincerely apologize for the damaged shoes and, more importantly, for the lack of communication following your initial contact. This falls short of the service standard we strive for, and we take full responsibility.
The shoes are available in your size once more. We'd like to offer you either:
A replacement pair shipped immediately, or
A discount as compensation for the inconvenience
Please let us know your preference, and we'll process this right away with a dedicated contact person to ensure this is handled smoothly.
We're sorry for letting you down. Your trust matters to us.
Best regards,
Breuninger Customer Care Team
Dear Customer,
Thank you very much for your response via Trustpilot.
To help us quickly resolve your issue to your satisfaction, we would like to contact you by email.
Warm regards, The Breuninger Customer Service Team
you guys works good
August 24, 2026
Unprompted review
Beautiful selection of items
Carefully selected items, fair prices, fast delivery. Very satisfied!
June 15, 2026
Unprompted review
Nice selection
Nice selection, good sale. I enjoy buying at Breuninger
August 23, 2026
Unprompted review
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