Bord Gáis Energy Reviews 

I have always found them to be nice and helpful and courteous..
Never had any problems with their service etc.,

Couldn’t wait to sell us solar panels even sent out a surveyor!
What started out well after a number of calls asking us do we want the offer we agreed then it just went down hill.
A date agreed for install then we got a call saying it wouldn’t be commissioned that day and they don’t have a date.
Then it went it we can’t do the install because you’ve an extension and it’s a safety issue (although my neighbours have them) so I suggested they get scaffolding to which they then wanted an extra grand and a reminder they had a surveyor out to the house. They also want to run the cables out through the porch it just got worse! The contract was stopped as I wasn’t paying a grand when it was on them and their mistake!
No the fun starts trying to get hold of after sales!!! I’d not waste my time I was close to telling them to keep the deposit!
Long story short these gougers want the handy installs! Swerve them biggest is not the best it’s the opposite!
Since then we got another company who nearly fell over when we showed them the cable runs these wanted to do.
Avoid don’t fall for the after sales and care bull because you won’t get them!

Extremely professional engineer, arrived on time, provided informative advice. Painless process start to finish. Highly recommend.

Eoin who was the service engineer was brilliant. He explained the whole process and was also very tidy

I have written to Catherine Lonergan, Customer Director at Bord Gais, about her department's response to complaints following the passing of a lady who was a customer for 20 years. Since Clare's death in Co Louth in April, her family have sent emails to Bord Gais and phoned, 8 times in total, raising issues about her account.
Bord Gais agreed that money was owed, including a security deposit, but since then we have received numerous replies, each saying only: "This case is closed."
The money would have helped towards funeral costs, but Clare's family have now given up on Bord Gais.

I always enjoy Bord Gàis Energy shows that is when I can afford them, as I am O.A.P and can't always afford them

Engineer arrived promptly as arranged, was quick and efficient doing service. He even gave me a few tips about system and was very pleasant to deal with, strongly recommend this very professional service

Terrible staff completely incompetent can't set up new accounts and leave people with no heating..i signed up as a new tenant and was assured by your agent that the gas meter would reset automatically. It did not. It is an older card meter holding €170.00 of debt from the previous tenant. I have rang multiple times and keep getting fobbed off by call agents..I work 9-6 and can't get through to customer care at lunch .when I finally got through they said I've been standing by the meter to put in code..i need the code emailed to me . I want the call on the 20th June listenes to..i was never told I had to send a tenancy agreement in to prove new tenancy and I was told meter would automatically reset! .I lodged a formal complaint on August 28th. Because your staff gave me wrong information and I am being left without heating due to a third-party debt, I need an urgent back-office manager to generate a manual debt clearance code for my meter today. If this is not resolved, I will escalate this straight to the CRU. I can't top up for winter and my own debt since 20th June is building up leaving me stuck for winter..needs to be sorted asap

Excellent customer service. My query was dealt very efficiently. Kind and helpful staff.

Very easy website to use,helpfull and easy to follow instructions.26

Excellent customer service the agent had great knowledge and showed genuine empathy with my request .

I find BG reliably efficient always and like the ease of arranging a call out etc. I feel safe knowing they are handling the care of my boiler. The service engineer was very impressive, courteous and efficient and offered good advice.

Great supplier. Have tried the others and Bord Gais Energy seems to be the cheapest one and easy to cooperate with. I am glad I can use this supplier :)

Great service engineer was highly professional extremely curtious credit to the company I have boiler 365 care for last 5 years it cost me €199 yearly and repairs up to €1200 if anything unexpected arises great value its peace of mind if anything was to happen

Annabel, your agent, was extremely helpful with information on my gas & electricity usage, after years with Bord Gais Energy, this is the first time the agent was so informative.

My experience was made so much easier by the professional and caring attitude of Geraldine, the operator that took my call.

I required an update on service and bill history. The services representative was very helpful and provided a first class service.

I was only waiting a minute (2 calls) to be answered - my issues were solved over the phone by v knowledgeable and friendly Agents.

I am a long term customer of Bord Gais and I don't think of leaving for another provider. Customer service and feeling valued as a customer is important to me and I feel both of these through the DNA of Bord Gais.
I regularly view the online portal where I am very easily able to see my gas and electricity usage and get options to be more efficient.
I am also a big fan of the Bord Gais rewards scheme which always has get opportunities for customers to win what are great prizes.

Getting issue resolved