Yuno Energy Reviews 

Customer service is great

Billing is horrendous 😫

Unfortunately, I moved after 6mths no choice better off with SSE none of this Daytime/ Nighttime rate just one rate that's cheaper and more transparent

Ashutosh was kind and very helpful! He did patiently listened to all my doubts and did raise a ticket to sort our bill issue.

Great customer service. Rohan was very helpful on the phone and answered all my queries in an efficient manner. Great communication and lovely to deal with. Thank you!

We were lucky enough to speak with Katie, who kindly solved our issue without any hassle. We wanted to add my wife as a second manager on our account, and Katie was incredibly helpful, patient, and friendly throughout the process. We are so happy to have everything resolved quickly and without any drama!

The letter notifying us about inadvertent non-payment needs rewording - much too officious as well as inaccurate. Also included either incorrect or out-of-date contact number for customer support.
BUT the one-to- one help given once one finally reached an agent was excellent- thank you, Sai!

Anju was excellent efficient and extremely courteous
Annemarie

very easy transaction and issue resolved quickly.

I had a question on my last bill and Elvin helped me to understand the situation. very clear and fast response!

Beware before you sign up with Yuno

Predictive Billing is really really poor, seems to be based on KWh usage only rather that Kwh usage and cost in the previous period so the prediction seems to assume you will use your KWh evenly over the day rather that in line with your usage in the previous period.

For example
Month 1 I was charged €147 in advance, actual was €107.19 leaving a credit of €39.81 for my next billing period. However Yuno decided that my predicted usage in my next billing period would be €307.75!!!

They then proceeded to take another €267.94 from my bank account wheras I know my bill will be very similar to last months at €107.

I contacted Yuno by webchat and was cut off repeatedly when I tried to outline my issue and when I rang the agent I spoke too clamed they couldn't see the figure I was seeing and they couldn't override the Prediction.

Really really poor to take whatever you decide from peoples bank accounts when your predictive app is soon inaccurate.

Bhavika was so supportive, patient and polite. Sorted my problems.

I had an excellent experience with Yuno’s Customer Service, particularly with Rebecca. From the beginning, she was incredibly friendly, helpful and professional.

Rebecca dealt with my query quickly and efficiently, took the time to understand exactly what I needed, and made sure everything was handled smoothly. I really appreciated how attentive and accommodating she was throughout the process. She made the whole experience completely hassle-free and demonstrated a genuine commitment to providing great customer service.

It’s always refreshing to deal with someone who is not only efficient but also warm and approachable. Rebecca is a real credit to the Yuno team, and I couldn’t be happier with the service I received. Highly recommended!

Sai was great of help and she was very patient and professional. Thank you Sai 😊

Anuj was very helpful sorting access to the app after signing up.

I have been a YUNO customer for 7-8 Months and the experience is good so far. Rebecca from customer service was really helpful .

I spoke with Sharmaine today and I found her so helpful, polite and thoroughly professional. I had an ongoing glitch on my app and she sorted it in no time. Thanks Sharmaine for all your help.

Rohan provided great customer service today.

I gave good notice moving out of my apartment but Yuno have still not paid out my €250 deposit despite sending me 2 emails assuring me I would have it within days. My last email last Friday remains unanswered. I moved out nearly 2 months ago.

Had help from Jessel yesterday, sorting out why my payments were not working.. very calmly sorted it out, thank you Jessel!

My problem was solved quickly and efficiently and with understanding for me whom technology has passed out!

Gwyneth was amazing. She directly address the issue and answered all the questions that I had. She was really helpful.