Bank of America Reviews 

Customer NO-service. It is impossible to reach a live representative outside of the limited options. I have tried multiple times and it's impossible!

I have had to replace my card twice in the last three months. The last fraud charge involved two charges they sent me a letter saying the issue was resolved and the charges were never posted to my account. I just went to pay my bill and saw the charges had indeed been posted to my account. They are now saying that to address the issue which they claim I am liable for I need to close the account again (and all the work involved with automatic payments) and start the process all over. I will be cancelling my card.

My 20 year old son opened a new account because we just moved to a new area in florida. He deposited a check from a car accident settlement alittle over 12k. The bank placed a 3 day hold on half the a 6 day hold on all then on the 6th day places another 3 day hold now the funds were released to the bank the second day.after 5 days we recieved a letter telling him they have information that the check will be returned. Basically the bank is accusing my son of fraud and the lawyers office that issues the check as well

My account was in good standing and they closed my account just because I don't have the best credit score. By closing my account it put a ding on my credit.

I’ve been a customer with BofA for over 20 years. Received a legit payment from a pension plan and they initially said a partial hold would be done and then I get notification a full hold for 10 or more days is being placed. The customer service was bad and they denied Ty escalation to release partial. Once released I’ll be going to Truist Bank. Bank of America will not get another dime of my money.

Would give 0 stars if possible, unapologetically messed up my credit by turning my auto pay off.

Customer service is non existent. You’re either going to be directed to AI on the app or remain on hold for a ridiculous amount of time. I was on hold for 50 minutes. No option to get a call back. No one to check on the customer to say anything. Same with the branch on the corner of 72nd street and 1st Ave. there was a manager on duty I told him the reason for my visit and showed how long I had been on hold with no assistance what so ever he had me sit and wait while he did absolutely nothing . No customers for the first 30 minute wait and still after all of this no help with all of the issues I had with my account. Staff could care less and it stems from management

BOA Stage road in Bartlett Tn has the worst customer service and Managers can’t change a pin. Every visit there is long lines with one worker. Horrible Bank

As a business customer, I haven't been able to resolve this issue for three weeks, so I'm going to close my business account here. I called customer support three times because I couldn't receive an ACH transfer. I simply can't get money deposited into my business account, and I have no idea how to run my business with this bank. It's just awful. Several test transfers were made, followed by larger amounts, but nothing came through. All the account numbers are correct. I've called customer support three times, and today I went to the bank in person. While customer support at least tried to help in some way, the bank staff didn't even try to assist me. I don't recommend using Bank of America for business. I’m just going to close my business account here and open one at another bank with better terms.

Everything is wrong about the IVR of Bank of America. With additional AI implementation I can never get a live agent. Even if I get one after a long wait, that person almost always has to transfer to another person sitting somewhere in the world.

Every time I have to get something done at BoFA, whether it is simply to enable a digital wallet on your phone, or to get clarification on a charge - just anything, it is terrible. The only thing that works is making payment on the phone !

I also hasten to add that the staff managing customer services are always polite and good and try their best. Someone at the top who puts these process in place is all messed up.

Hold check for 8 days, wasting my time and money. Waiting to pay outstanding invoices for my business. No one can tell me where the money is. Talk to a rep inside, they call someone and wait for half hour before I just left. Worst business model ever. F big business

They closed my bank account for not verify something, but i never see any messages or mail, and they hold my money they said they would mail it but over two month i keep calling ask to reissue the check or maybe the check is lost, worse bank and customer service ever

There service has fallen off a giant Ciff . They used to be top of the line.i would call get someone in minutes or they asked if you want a call back. Now it's hour and you never hear what place your end how long is the wait time. I put in a dispute for 3 things they say they are working on it but still only got credit for 1 if them for $22 still need 2 more for $40 each. What is going on. Please someone tell them they are the worst now. I am at the point the rewards are not worth my time it's been 20 days 6 phone calls over 45 minutes each for a simple matter

The WORST BANK EVER!!!! No not even consider joining this bank. Effing idiots. I have spent over 8 hours trying to figure out something that they messed up. I have spent OVER 3 hours on hold. When I speak to an agent, they aren't helpful and keep dropping my call. The absolute worst customer service I have EVER experienced. I do not write reviews ever, but I am so frustrated and disappointed. I'd rather step in dog shit for the next week than have to call bank of america and speak to an associate again.

Cannot get a hold of a customer rep. My credit card didn’t go through. I was told to call them. Can’t get a hold of them so I have to use another credit card.

On hold with customer service for 1 hour trying to resolve fraudulent charge. That was my fifth call over 30-day period with no response. That is horrible customer service for someone who has been a card member for 37 years

I am extremely disappointed with Bank of America’s customer service. I have been trying for two weeks to obtain information about my bank accounts for a legal matter, and despite calling every day, my issue remains completely unresolved.

Each time I call, I spend 30 to 45 minutes on hold or speaking with representatives who are unable to provide any answers or solutions. To make matters worse, when I finally asked to speak with a manager, the call was disconnected. This level of customer service is unacceptable.

As a longtime customer, I expected professionalism, communication, and a willingness to help. Instead, I have experienced endless delays, poor customer support, and no resolution. Bank of America needs to do a much better job training its staff and ensuring customers can actually reach someone with the authority to solve problems. My experience has been incredibly frustrating, and I sincerely hope no one else has to go through what I have.

I went to my full service bank in New Bern North Carolina where I learned that they do not have tellers therefore it is not a full-service bank additionally I was trying to get a document notarized to which they informed me, after I waited 20 minutes that they do not have a certified notary but it should happen in the next month or two?. Why? What is the point of this location? It is the only Bank of America location within a very large radius. I wasted my entire lunch break. This makes me literally want to change banks. Worthless!

WOULD GIVE B OF A -1 IF POSSIBLE.
WAITED ON LINE ABOUT A HOUR LAST NIGHT TO TALK WITH AN AGENT ABOUT NOT BEING ABLE TO SIGN INTO MY ACCOUNT TO PAY MY MONTHLY STATEMENT. MY SIGN IN WAS CORRUPTED BY THE ACTION OF MY LOCAL BRANCE. AND BECAUSE I WAS UNABLE TO SIGN INTO MY ACCOUNT COULD NOT PAY MY CREDIT CARD ON TIME. AND OF COURSE I WAS PENALIZED AND THEY REFUSE TO TAKE RESPONSIBILITY.
TIME TO MOVE MY FUNDS TO ANOTHER BANK AND NOT HAVE TO DEAL WITH THEIR POOR SERVICE

Bank of America is a ruthless company that preys on senior citizens who cannot afford to fight them in court. They try to drag you into collections and refuse to even provide evidence or discovery outside of court. They are scandalous. Do not bank with them. They are frauds. Dishonest. And abusive! Why do you think they can't get better than one star on reviews.