We got the best quote for our needs from Aviva. First time we tu to get the policy there were some issues with verification and took quite a bit of persistence to be able to speak with someone but on... See more
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Fairly straightforward experience to buy car insurance, website well laid out and easy to navigate Downloaded the app after it which also seems easy to use
I used compare the market as usual Found the site easy to use, decided on my policy ,and went to make my telephone call to the company as I’m not very tech savvy or confident . Eventually I found th... See more
It was easy to re-new policy; and I was pleasantly suprised to see, once I had checked and updated a couple of small Detail changes, that my Renewal amount was actually less than the original quote.... See more
Company details
Written by the company
Aviva insurance, savings, investments and pensions. Get an online insurance quote now, from the official Aviva website
Contact info
United Kingdom
- www.aviva.co.uk
4.3
Excellent
67K reviews
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Extremely easy to use website and…
Extremely easy to use website and competitive quote
November 5, 2026
Simple & straightforward
November 5, 2026
Home Insurance
Very easy to use website to purchase home insurance everything clearly explained
November 5, 2026
You said you would send my policy to my…
You said you would send my policy to my email, not so, haven't arrived yet.
November 5, 2026
How can anyone rate a insurance company…
How can anyone rate a insurance company before you claim. Arriva stop sending links to this site.
November 5, 2026
Very easy site to use
November 5, 2026
Straight forward language
Straight forward language made everything easy to understand.
November 4, 2026
Brilliant service and price includes my…
Brilliant service and price includes my policy add ons all good and I am definitely happy i made this choice 0
November 5, 2026
Easy to set up the policy that I…Very pleased with quote
Easy to set up the policy that I wanted, through Confused .com. Most importantly , great price included all the bells and whistles I needed , No Claims Proctection , Courtesy Car , Low excess etc: etc;
Many thanks, Ray
November 5, 2026
Great quote Previously used before .
Great quote Previously used before .. decided to go back and get a fresh quote against my current insurer. Worked out over £100 cheaper than my renewal
November 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Aviva Health: a pattern of delay while patients wait for treatment
I've had Aviva private medical insurance since July 2025. I've made two significant claims, and both followed the same pattern: delay, missed deadlines and shifting explanations, while I waited for care I needed.
Heart claim. In November 2025 I claimed for chest pain. Aviva approved it on 1 December, then withdrew the approval the next day. In July 2026 it refused the claim, citing an exclusion it had added to my policy based on an incorrect entry in my GP records. It took me nearly a year, a letter from my cardiologist and repeated complaints before Aviva removed the exclusion, backdated to the start of the policy, and authorised the claim on 27 October 2026. Aviva then rejected my complaint and refused any compensation for that year.
Eye claim. In October 2026 I asked for authorisation to see an eye specialist and was diagnosed with a cataract that needs surgery. I supplied every document Aviva requested within a week. Aviva then missed every deadline it set itself. Its chat told me it was waiting for my GP four days after my GP had already replied. A 30-minute call gave me no name, no reference and no date, just "we've gone back to your GP with more questions". Four weeks on, I still have no decision and can't book surgery while my sight gets worse.
Each time, the burden falls on the patient to chase, prove and escalate, while the clock runs. If you are choosing health insurance, look elsewhere.
November 5, 2026
Unprompted review
Reply from Aviva
Hi Arthur, thanks for reaching out and sharing your experience. We're sorry you've had further difficulty with your claim, we appreciate the impact this can have.
We see you left a review previously, and we asked you to get in touch. If you'd like some further support, please send us a private message on Facebook - just search for Aviva in the Facebook search bar, and you’ll find our page. We’ll pick it up from there and help connect you with the right team. Just provide the reference: 186323
You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
Easy and efficient transaction
Easy and efficient transaction. Made insuring cars a piece of cake.
November 5, 2026
Dishonest company advertises insurance…
Dishonest company advertises insurance on confused. com then will not let you buy and offer no telephone support. Live chat very helpful get a New quote? .The decline of a once decent company.
November 2, 2026
Unprompted review
Reply from Aviva
Hi Tim, thanks for your review, we're sorry to hear this product wasn't quite right for you.
We offer a number of different products across Aviva, those with us directly will offer different cover and contact options to those via comparison sites.
Our Aviva Online products will be serviced primarily online.
If you need to contact us, you can get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
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