Alza came up as cheapest for buying a high endurance memory card for my dashcam. Good memory cards often end up fake so I did research to the best of my abilities and it has proven to be genuine as... See more
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Fast and affordable delivery to the post office for just 1 euro. Friendly customer service. The item arrived exactly as described on the website
Great product choice alltogether, better price than in many German sites (at least) and they crafted a perfect packaging for my delicate prodcuts.
I received the product within three days. The packaging and delivery were satisfactory. The online store is clear and informative. The prices are reasonable. The product has proven its worth and works... See more
Company details
About Alza.de
Written by the company
Alza
Vor 30 Jahren gründete ein damals erst 18-jähriger Unternehmer Alza.cz als kleiner E-shop zusammen mit einer Gruppe von Freunden.
Aus anfänglichen Erfolgen und einem stetigen Bestreben nach Kundenzufriedenheit wuchs das Unternehmen in Tschechien und der Slowakei zum größten Multichannel Player mit:
- Euro 1,8Mrd Umsatz (2021)
- über 2000 Angestellten
- über 60 eigenen Filialen (Abholshops mit Showrooms)
- einem eigenen Netzwerk von knapp 1700 Abholboxen (AlzaBoxen)
Seit einigen Jahren ist nun Alza auch in Deutschland, Österreich und Ungarn (mit eigenen Landesgesellschaften) aktiv am Ausbau der online und offline Präsenz – mit dem erklärten Ziel alle Kunden mit dem bestmöglichen Service, günstigen Preisen und größtmöglicher Produktvielfalt zu begeistern.
Contact info
4.7
Excellent
19K reviews
Asks customers to review
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I ordered the e-book
I ordered the e-book and cover later. The site is convenient, with the lowest price and fast delivery. Thank you.
September 17, 2026
LTE-WLAN-Modem TP-Link Archer NX500 5G AX3000
I received the product within three days. The packaging and delivery were satisfactory. The online store is clear and informative. The prices are reasonable. The product has proven its worth and works perfectly.
September 28, 2025
Good price, genuine memory card
Alza came up as cheapest for buying a high endurance memory card for my dashcam.
Good memory cards often end up fake so I did research to the best of my abilities and it has proven to be genuine as far as i can tell.
Fast shipping, good price, happy with the result. It's a fairly old company afaik, I first purchased from them more than 10 years ago so it's not a random site popping up and closing down after taking some heat.
June 10, 2026
Great service!!
August 21, 2026
Fast delivery
August 14, 2026
Minimal interaction, it all worked out
I had no interaction with the company other than website navigation, ordering, and delivery. These all worked well. I appreciate that they have Google Pay as an option.
I have 4 stars of praise for the organization of the printer information and accessories on the mobile website - it was a bit difficult to NAVIGATE to the various paper and toner accessories, and the information about the printer seemed a bit buried.
Navigate forward and back after viewing items was the main difficulty, so opening multiple browser tabs was the solution.
August 7, 2026
May use AI-assist with repliesRead more
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Fast replies, rigid system, fair outcome only after pushing
In December 2025 I placed three separate orders with Alza.de, all higher-priced items, all pre-paid, all going to the same delivery address and scheduled on three consecutive days. I live in Luxembourg and use a forwarding address in Germany, so every separate parcel means organising the onward shipment again. I asked whether the three orders could be combined, or at least delivered on the same day, and whether the three separate shipping charges could be reviewed. What worked well: replies came the same day, from a named agent rather than a generic mailbox. That is faster than many retailers manage. What did not: the first answer was simply that merging is not possible, with no alternative suggested and no comment on the shipping costs. Only after I wrote again and asked for the case to be looked at properly was I offered 11 EUR compensation for the shipping. That outcome was fair and I accepted it, but it should not have taken a second escalation to reach it, and the delivery dates could not be aligned at all. Worth flagging: the contact form on the website did not work for me, so email was the only usable route. Three stars. The products were fine and the final resolution was reasonable, but a customer sending three parcels to one address in the same week is exactly the situation where a little flexibility should be offered up front rather than only after pushing for it.
December 7, 2025
Unprompted review
Reply from Alza.de
Thank you for your detailed feedback.
We are pleased to hear that you were satisfied with the quick responses to your inquiries, the personal assistance provided by our agents, and the products you received.
At the same time, we are sorry that we were not able to offer you a more suitable solution already during your first contact regarding your three separate orders. We understand that multiple shipments to the same delivery address can create additional effort, especially when further forwarding of the parcels needs to be arranged.
We are glad that a fair solution was eventually found and that compensation for the shipping costs was provided. We take your feedback regarding greater flexibility in similar situations seriously and will use it to further improve our processes.
Thank you for your constructive feedback.
Kind regards,
Tatiana
Warning - Don't buy from Alza.de
Warning - Don't buy from Alza.de. I was a first time customer and ran into a complete lack of transparency and care. The delivery went wrong but customer service did not show any sign they wanted to help. It was hard to get any reply from them and when after repeated follow-up I got a response, they gave little to no information. They ignored multiple attempts I made to find a solution to receive the item. I came to the realisation that the staff did not care at all or were trying to cover up a mistake. The end result is that I never received my nearly 600 EUR order and they held my money for about a month after their website had stated there would be an immediate refund. A very stressful and time consuming experience and now I find the item can't be sourced from anywhere. I would give 0 stars if that selection was available, reflecting the level of effectiveness I experienced from this seller.
June 15, 2026
Unprompted review
Reply from Alza.de
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your experience and that your order was not completed as expected.
We would like to look into your case in more detail and clarify the situation. Unfortunately, we are unable to identify your order based on the information available in this review.
Please contact us via email and provide your order number or further details about your purchase. We will be happy to review the case and assist you.
Kind regards, Paulina
Super fast delivery
July 7, 2026
Reply from Alza.de
Wir entschuldigen uns vielmals.
Sollte das Produkt defekt sein, können Sie es selbstverständlich zurücksenden. Bitte erstellen Sie hierfür eine Reklamation und senden Sie uns die erforderlichen Informationen zu.
Wir haben Ihnen heute bereits die notwendigen Informationen per E-Mail zugesandt.
Vielen Dank für Ihr Verständnis.
Mit freundlichen Grüßen
Monika von Alza
You are really good and responsible in…
You are really good and responsible in your career and appreciate you all
July 6, 2026
The product actually came from Czech…
The product actually came from Czech Republic. However, it took 2 days to be delivered, nothing wrong with the order.
June 20, 2026
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