Uinsure Reviews 

4,120
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, polite, and thorough throughout the entire insurance setup process. Consumers note that friendly advisors explain policies clearly in plain language, making it very easy to understand options and secure appropriate coverage. Many people warmly appreciate the prompt, efficient service and competitive pricing compared to what is offered by other providers in the market. Some reviewers were not happy with communication regarding unexpected quote increases, unanswered questions during interim payment periods, or sudden changes in policy administration.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful, patient, and knowledgeable advisers who... See more

Customer service

Consumers find customer service to be positive, highlighting great communication and quick responses from... See more

Service

Customers consistently note positive experiences with service, highlighting a simple, straightforward process... See more

Price

Customers had positive experiences with price, consistently reporting competitive costs and great value... See more

User experience

Users describe positive interactions with user experience, finding the website and telephone processes very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Barry Wright was a friend; a confidant, and a true professional with my case. I was helped at a time of distress; I was met with care, attention to my situation, and with an outstanding duty. I felt i... See more

Company replied

Rated 5 out of 5 stars

I found the whole process far more straightforward than other companies. I am no expert but knew what I wanted cover for and NatWest seemed to fit the bill, and, also at a reasonable price. The po... See more

Company replied

Rated 5 out of 5 stars

I spoke with Abigail for the majority of transaction and Callum at the end. Both were very helpful and attentive. They explained everything clearly and offered sound advice. I was very happy overall.... See more

Company replied

Rated 5 out of 5 stars

What a great experience..I spoke to Isaac, who was excellent. So patient and kind as I am recently widowed and never done this before. Price of policy was very competitive. I will definitely be... See more

Company replied


Company details

  1. Insurance Company
  2. Commercial Insurance Company
  3. Home Insurance Agency
  4. Insurance Agency
  5. Landlord Insurance Company
  6. Renter's Insurance Agency

Written by the company

Uinsure offers a range of 5 Star Defaqto rated GI products including Home, Buy to Let, Non-Standard and Commercial insurance. These are provided via the UK's leading and most trusted insurers such as Allianz, Covea and AXA.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(4,120)

1,102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Uinsure don't seem to want to look after long-standing customers and their admin fee is more than a 1/4 of the cost of the insurance

Uinsure don't treat their long-standing customers at all well. They send out renewal quotes that aren't at all competitive and so you have to spend half and hour on the phone every time but the worst thing is your admin fee of £48 that is clearly non negotiable and that amount to more than a quarter of the overall cost, which I feel is totally wrong and so I plan to move all of our policies elsewhere when I have the time.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

At last, real person customer service

Having a real person to talk to, who was human enough to laugh and joke with, yet remained professional throughout. I'd interacted with 3 other companies before calling your team. I had a simple question. Answer wasn't found trawling through websites, You had a real person to talk to, you won my business. It wasn't about price, it was about service.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Home Insurance

I needed home insurance, and used the Natwest app to get a recommended quote from a provider. The layout was easy to follow. I had a quote and it was all arranged within 30 minutes.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Contents insurance reviee

Through careful unbiased review znd comparison with my current policy, the benefits were made obvious znd for very little additional cost a much improved policy was available. Thd service ghe staff Dave me was excellent and they made sure they fulfilled my requirements

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

As first time-buyers, Safe & Secure made it simple and kept checking in with us to see how we were getting on. Great service from Claire Ryalls throughout!

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful team

Very helpful team, Jack was great the whole way through and made everything clear and the insurance we got is great!

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Ease of service and price

Ease of service and price

September 1, 2026
Unprompted review
Uinsure logo

Reply from Uinsure

Hi Jim, thank you for taking the time to leave us a great review! We're really pleased to receive your positive feedback! Best wishes, Uinsure

Rated 5 out of 5 stars

Found it easy to read all the info &…

Found it easy to read all the info & specific things in my policy
And to act know now have to have yearly service of my gas boiler which is stipulated on my policy else any claims regarding flood or leakage caused due to my boiler will not proceed with claim if service hasn’t been done . Reading fully the whole policy need to make very clear like you have ….

August 4, 2026
Unprompted review
Uinsure logo

Reply from Uinsure

Hi Valerie, thank you for taking the time to leave us a great review! We're really pleased to receive your positive feedback! Best wishes, Uinsure

Rated 5 out of 5 stars

It was just easy to renew,nothing…

It was just easy to renew,nothing complicated.
I have some peace of mind with this insurer

August 20, 2026
Unprompted review
Uinsure logo

Reply from Uinsure

Hi Karen, thank you for taking the time to leave us a great review! It's fantastic to receive your positive feedback! Best wishes, Uinsure

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