⭐⭐⭐⭐⭐ Excellent experience from start to finish! Bought System of a Down tickets through Twickets, and the whole process was quick, easy, and completely stress-free. The resale process felt se... See more
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Review summary
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Reviews shaping this summary
Really easy, was so grateful at the opportunity to sell as I honestly thought when the clash with the England game came about and hundreds of tickets popped up, i would not have sold or got my money b... See more
I've used Twickets a few times. Always managed to get into the events and always managed to get the tickets for below face value. That won't happen for everyone, but l guess l got lucky. On this occas... See more
Safe and easy to use resale site. When trying to purchase high demand tickets, it does feel that perhaps it’s the luck of the draw if you get your alert emails quick enough however I like how reliable... See more
Company details
Information provided by various external sources
Twickets is a fan-to-fan ticket exchange that enables fans to buy and sell spare tickets at face value or less for concerts, sports, festivals, and the arts. You can trade tickets securely through our service, with payment and delivery all agreed upfront. We protect both sellers and buyers under our Twickets Guarantee, and our dedicated team of human moderators ensures that all tickets are listed at face value or less prices.
Contact info
United Kingdom
- www.twickets.live
4.8
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Mostly great
Mostly great. On a couple of points instructions could have been clearer
July 12, 2026
Unprompted review
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Absolute Scam.
Absolute Scam.
I sold 3 my chemical romance tickets and when they appeared in my see tickets, transferred them to the email address provided by twickets to the buyer. Took screenshots and the tickets showed transferred.
Heard nothing until 3 days after the event until I got an email saying that my sale was cancelled, the buyer was getting a refund and I was getting an administration fee request because I had cancelled the tickets on the day of the show?
That never happened.
I have taken a screen recording of my app that still shows the tickets being transferred to the provided email address. I had no access to the barcodes bevause on my end it just says sent to buyer and the only way the buyer would not have not received them is if they did not make a seetickets wallet and accept the transfer, which I have no control over.
Twickets did not contact me for any evidence , will not reply to my email with evidence, will not provide me with any evidence the buyer supposedly could have sent and it is very clearly a scam.
I have been left with no tickets , no money from the sale and being told I have to pay a fee, while being able to prove I sent them and the ticket transfer was never cancelled.
Terrible company, zero communication,zero seller protection.
July 14, 2026
Unprompted review
Reply from Twickets
Hi,
We're sorry to hear you're unhappy with how this case has been handled.
Following the buyer's report, we received evidence indicating that the ticket share had been cancelled on the day of the event, which meant the buyer was unable to use the tickets. Based on the information available at the time, we had to pause the transaction while we investigated.
We appreciate that you've since provided screenshots and a screen recording. However, the evidence you've shared only shows that the tickets are currently in a shared state and does not establish whether the original share was cancelled and then re-shared afterwards. With See Tickets Wallet, tickets are shared rather than permanently transferred, meaning the original purchaser retains control and can revoke access at any time.
We want to reassure you that our investigation is still ongoing. We've contacted you directly to request further information so we can establish exactly what happened before reaching a final outcome. We understand this is frustrating, but we have to consider the evidence provided by both parties to ensure a fair resolution.
We encourage you to continue corresponding with our Support team so we can bring the investigation to a conclusion as quickly as possible.
Kind regards,
The Twickets Team
Quick efficient service
Quick efficient service, easy to use app with a great alert feature.
July 12, 2026
Unprompted review
Really impressed on how easy it was!
Really impressed and now I’ve sold on here. I would be happy to buy on Twickets too.
July 12, 2026
Unprompted review
I just love this platform and so easy…
I just love this platform and so easy to use.
July 11, 2026
Unprompted review
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Really good experience
Very easy to purchase the tickets, seller was really helpful. Really good experience.
July 11, 2026
Unprompted review
Latitude ticket sale
Easy process once registered. Bit of a pain uploading proof of purchase but I can see the reason it’s done. Ticket sold within half a hour of listing, in fact I never saw the listing I just got an email saying it had sold.
July 11, 2026
Unprompted review
The Heroes of Ticketing
The ethos, moral standing, and customer service of Twickets are all immaculate. The only thing I can fault them on is that it can be SO frustrating trying to get through to buy tickets for high-demand events. There was one gig (President in Manchester during April of 2026) where I must have clicked on the app notification the moment it popped up on at least a dozen separate occasions, and every time they’d already sold - I’d like to know what measures Twickets take to combat bots, and what more they could do, if anything, and I’d also like to see the user experience smoothed out a little.
July 14, 2026
Unprompted review
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Simple to use
Ticket came through directly via Twickets as soon as I purchased from the seller, they were easy to communicate with and helpful. It worked a treat.
July 12, 2026
Unprompted review
Live concerts
Always using for Twickets for discounted tickets and saw so many concerts thanks to them. Always professional and trustworthy.
July 11, 2026
Unprompted review
Easy to use to buy and sell tickets
Easy to use to buy and sell tickets. Does exactly what it says it does.
June 24, 2026
Unprompted review
Beware hidden PayPal fees
It works well enough.
Being gouged a further 4.6% fee to receive the money by PayPal is bad. You only find this out when it's too late.
July 13, 2026
Unprompted review
Reply from Twickets
Hi John,
Thank you for your feedback. We're pleased to hear the service itself worked well.
We're sorry you were disappointed by the PayPal fee. To clarify, this isn't a fee charged by us—it's PayPal's standard transaction fee, which applies when sellers choose PayPal as their payout method.
We work hard to be transparent about this. The PayPal fee is clearly shown before a listing is submitted, throughout the seller journey, in our Terms & Conditions, and in the emails we send at each stage of the sale process.
We appreciate your feedback, as it helps us continue looking for ways to make this information even clearer.
Kind regards,
The Twickets Team
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It was so easy to buy the tickets and…
It was so easy to buy the tickets and to find them ..really happy we were able to go ..il use the site again .the prices were ticket value just an admin charge ..which was good .
July 10, 2026
Unprompted review
Very happy with first time using Twickets to buy a ticket
I would love if the venue's seating plan would be displayed (unless I missed it) and I would also love to be able to contact the seller with any questions pre-offer/sale.
Very happy with the purchase process. My seller contacted me via WhatsApp within 10 mins or so, but I already felt reassured knowing that if the ticket was actually no longer available, that I was financially protected via Twickets.
July 10, 2026
Unprompted review
Got last minute tickets for My Chemical…
Got last minute tickets for My Chemical Romance at great price. Delivery and communication was great and my daughter was v v happy after a great night out.
July 11, 2026
Unprompted review
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As expected no issues
July 10, 2026
Unprompted review
Superb
Superb! I was sceptical whether my tickets would sell but they went within 24 hours. Great way to sell tickets and the system was very easy to use. Thanks to the person at LW Theatres customer relations who suggested this.
July 9, 2026
Unprompted review
Really easy website to navigate
Really easy website to navigate, great communication and my tickets sold fast.
Would highly recommend
July 1, 2026
Unprompted review
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