TriEagle Energy Reviews 

272
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for offering helpful guidance, clear explanations, and exceptionally reliable service that keeps power running smoothly without interruption. Many consumers also deeply appreciate the manageable pricing plans, straightforward billing structures, and the ease of starting their service without paying any unnecessary upfront deposits. However, some customers also noted recurring issues with unexpected extra fees, higher bills, and sudden rate increases upon contract renewal. A few people experienced frustrating communication hurdles and long wait times when trying to resolve complex billing questions with customer support representatives.

What people talk about most

Price

Reviewers highlight ambiguous aspects of price, as some consumers express deep dissatisfaction, reporting... See more

Customer service

Consumers find customer service to be positive, describing representatives as professional, helpful, and... See more

Staff

People report positive experiences with staff, frequently noting that representatives are helpful,... See more

Subscription

Clients share ambiguous opinions on subscription plans, with several reviewers expressing great satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As far as electric bill, best decision I ever made was switching from Reliant, which I had for years, to TriEagle. Was really nervous about doing it because I'm old school and didn't know if that was... See more

Rated 5 out of 5 stars

As soon as I was connected to Lisset, she told me what happened with the first order being rejected and went through the entire process with me to have my order placed correctly. My service was on the... See more

Rated 5 out of 5 stars

Trying to figure out the best electricity rates and the best company to go with is confusing. I've been with Tri-eagle for about 5 years now and have been very satisfied with the rates they provide. E... See more

Rated 5 out of 5 stars

I am happy with the plan, the company, the price and the service. I looked at a lot of different t providers and plans and feel this is the best for me, so I am renewing again after my initial 3 years... See more


Company details

  1. Electric Utility Company
  2. also in
  3. Energy Supplier
  4. Green Energy Supplier

Written by the company

TriEagle Energy, a Texas-based electricity provider, offers residential and business plans with straightforward pricing, renewable energy and flexible term lengths.

Tri Us Guarantee

Try any plan for 60 days to see why customers love the simple savings they get with TriEagle.

Our Tri Us Guarantee is our commitment to making sure you feel good about the TriEagle Energy plan that you choose. If you're not completely satisfied within 60 days, we'll help you change to another plan for free.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

272 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(272)

159 reviews in the last 12 months

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Rated 1 out of 5 stars

That is the worse company on the world

That is the worse company on the world, they charged a lot of fees on your electric bill, bad customer service, they make you trust them then they surprised you for a lot of things, I paid my bill on the 29 then I asked what is my balance ? They said zero, after 2 weeks send me another bill with disconnection note on the same page, they always send you a bill before you get to the next month, and they claim it as disconnect fee and late payment, which is not true, which is cost you $25 for the paper fee + notice fee $10 + 15 recovery + late fee + plus a lot of things I never heard about it + encore disconnected fee + state tax , we did not have state tax on taxes +$ 13 for encore + another charges, about $120 extra, even if you pay your amount do the will add this changes on the next billing before you get it, advice you do not go with them, go with another company who charge you extra per KW

October 31, 2026
Unprompted review
Rated 5 out of 5 stars

Real Solutions

I needed a resolution to my issue and I received it and now I’m worry-free and as a customer when real life issues arise beyond your control you look for solutions that make sense

September 30, 2026
Unprompted review
Rated 1 out of 5 stars

Promised a reward for my time

Promised a reward for my time, then lied about it.I switched from TriEagle Energy after a year of high rates. They then asked me to do a 15-minute exit survey, promising a $10 virtual gift card by email after Sept 1st. I took the time to do it, but the reward never arrived. When I called customer service today, they admitted they see that I completed the survey, but claim they have no record of the promised $10 gift card. It is a scam to trick former customers into giving free data. Absolutely dishonest and terrible business ethics.

September 22, 2026
Unprompted review
TriEagle Energy logo

Reply from TriEagle Energy

Sherry - Your feedback is important to us. Please email your account/contact info to manager@trieagleenergy.com so we can further assist you.

Rated 1 out of 5 stars

TriEagle is a scam.

TriEagle is a scam.
I was happy with my last electric company, but I spoke to someone with TriEagle and they talked me into switching with them because they promised me a cheaper rate. As soon as I switched to TriEagle my electric bill has been much higher than my previous electric company, I guess they have hidden fees they don't disclose with you. I switched back to my old provider and my bill has been much cheaper than TriEagle.

May 12, 2026
Unprompted review
TriEagle Energy logo

Reply from TriEagle Energy

Samih - Your feedback is important to us. Please email your account/contact information to manager@trieagleenergy.com so we can further assist you.

Rated 5 out of 5 stars

No complaints; I did my homework!

I am happy with the plan, the company, the price and the service. I looked at a lot of different t providers and plans and feel this is the best for me, so I am renewing again after my initial 3 years with TriEagle!

July 13, 2026
Unprompted review

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