TransIP Reviews 

2,030
•
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Pizzeria La Bella da Yuki is the kind of place you fall in love with after the first bite. The pizzas are incredible thin, crisp crust, fresh toppings, and that perfect wood-fired flavor you can’t fak... See more

Rated 5 out of 5 stars

Excellent service. The dashboard for customers is at first somewhat confusing but it offers more control than I find elsewhere. When contacting them for support, fairly quickly someone answers spot-on... See more

Rated 5 out of 5 stars

Needed the TransIP helpdesk for the first time in many years today, and this did not disappoint. They were quick to respond and got me to resolve my issue (that was on my side, of course) quickly.... See more

Rated 1 out of 5 stars

Customer service is terrible. If it is even open!! PHP vulnerability but you are not even able to manage your website because their backend is down.

Company replied

Company details

  1. Web Hosting Company
  2. also in
  3. Cloud Storage Service
  4. DNS Provider

Written by the company

Hostingprovider TransIP telt meer dan 100 medewerkers en is er sinds haar oprichting in 2003 van overtuigd dat iedereen zich zelfstandig moet kunnen bewegen in de digitale wereld. Door middelen aan te reiken waarmee je naar eigen inzicht je online dromen kan realiseren, is TransIP uitgegroeid tot de grootste domein-, hosting- en VPS-leverancier in de Benelux. Met haar producten spreekt TransIP zowel de doorgewinterde techie aan die zijn infrastructuur zelf in de hand wil houden, als de internetgebruiker die een comfortabel digitaal leven wil leiden met veilige en krachtige online tools. Sinds 2019 is TransIP onderdeel van team.blue. Met ruim 600 medewerkers werkzaam in expertteams en meer dan 1,2 miljoen klanten is team.blue de leidende digital enabler voor bedrijven en ondernemers in Europa.


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3.6

Average

TrustScore 3.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 81% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(2,030)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Don't do it

Don't do it! You'll be paying way more than expected. It tried to cancel a couple of times. Only worked after I had paid 2 extra times for nothing already! Their customer support was fast to react, however I asked them to deactivate my account on multiple occasions, which they didn't.

April 20, 2021
Unprompted review
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Rated 1 out of 5 stars

embarrassing customer loyalty

Client for almost 10 years, direct debit failed for 16 euros and immediately to a dept collector with high fees. While the upcoming direct debits are collected by Transip my account and all my email communications got blocked. Dept collector is only emailing to my blocked address and Transip refuses to solve this matter, what an embarrassing customer loyalty.

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

TransIP is a very decent company

TransIP is a very solid company that I have been happily using for several years now. They are responsive to user questions, their handling of security and failover is excellent and the quality of their network is very good.

October 22, 2020
Unprompted review
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Rated 2 out of 5 stars

Not "cutting edge" for wordpress.

Not "cutting edge" for wordpress.

The hosting is good when it comes to ease of use and support. That's why TransIp is also a suitable party for local, starting entrepreneurs. However, as soon as you demand a little more from your hosting because you want to scale up or because you want to go international, you run into restrictions that you wouldn't expect. For example, TransIp does not offer possibilities to
connect multiple domains to one website (multisite) Also no CDN hosting is offered and there are major restrictions on uploading files. Many requests from users to realize these possibilities have not been followed up for years (where other webhosting companies has been offering this for a long time). Thats why "cutting-edge infrastructure what you build on" as described on their website is not valid for wordpress hosting

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

I’ve had nothing but good experience…

I’ve had nothing but good experience with TransIP.

Even with a difficult hosting situation where they didn’t have to put in the extra effort, they went the full mile.

Not only that, I’ve noticed that their support team responds very accurately and very fast. Honestly have never seen such good support from a hosting company. Most hosting companies take several hours to respond. I’ve gotten a response from TransIP within an hour most of the time, if not less!

September 28, 2020
Unprompted review
Rated 1 out of 5 stars

I had registered domain name with…Transip.nl

I had registered domain name with Transib.nl once. After it has been canceled they didn't stop sending invoices and after some time i found that Transib sent my data to third company which added en extra costs. If you don't want to work with a company that practice scamming their clients simply avoid it.

So do I from now.

April 18, 2020
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Rated 1 out of 5 stars

Big mistake!!

For many years I’m buying domins at Godaddy, I decided try TransIP (big mistake).
I bought few domins for 1 year only, and guess what?..
they charged me for a renewal without even sending an email at least 2 months before stating that they will renew the contract.
When I email to support, their answer was that is written on their terms and conditions that they will renew.
You should avoid this company, who hides illegally that they will charge you anyway next year, if you will not cancel.
Im going full power to sue this company for deception.
Anyone who had the same experience can write a review about it and join me to the lawsuit

February 1, 2020
Unprompted review
Rated 1 out of 5 stars

They put my website down without ANY REASON

They put my website down without any warning. They just has blocked the domain without give us any warning. The website before to be blocked was down every day around 2-3hours in the busiest hours. The service is really bad. They promise to reply a ticket or mail in 1 hour. I'M STILL WAITING FROM 9:30 AND IT PASS ALREADY 2,5HR WITOUT ANY REPLY FROM TRANSIP.

October 23, 2019
Unprompted review
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Rated 1 out of 5 stars

TRANSIP with 1.2 million clients

TRANSIP has a history of charging random people, who have absolutely no services and no relation with transIP. Why doing this?
they obtain the bank details from all kind of people via dark routes.
when you ask them to stop drawing money illegally from your account they first send you three letters of reminders to pay up.
I know several people in my family and friend circle who never had an account or never requested any service from this company, and got money automatically drawn from their bank, how can they do that? how do they get to the personal bank details, maybe hacking?
The purpose is clear: TransIP is now merging with Combell and claims to have 1.2 mln clients. this is primarily due to their dubious practices to count clients who have been sent a bill, without ever asking for a service. The combined company is now quoted at a market capitalisation of 1 bilion USD (see FD.nl), what a joke. please keep an eye on them (and on your bank account).

June 12, 2019
Unprompted review
TransIP logo

Reply from TransIP

We are sorry to hear about your negative experience. We cannot relate your message to any accounts in particular and cannot share sensitive information publicly. Your best course of action is contacting our support department through your account or via support@transip.nl.

We have several procedures to handle suspected abuse of information and/or our services and we take this very seriously.

Rated 5 out of 5 stars

Great support

Great online support, customer friendly!
Response on a support request as taken within 1 hour as promised. Problem resolved quickly and very efficient.

November 8, 2018
Unprompted review
Rated 1 out of 5 stars

I have been trying to cancel my service…

I have been trying to cancel my service for 5 years. My friend who managed the site tried for 2 years before that to cancel the service. The password he had did not work. And because the password has not worked, they have kept charging me every year! And the web site is not even on line! This is a horrible rip off company. I have mailed them every year at least 5 times requesting they not charge me. Every time they respond with a question about the pass word that we have not had in 7 years! BIG RIP OFF COMPANY!!!!! They want to charge me again..... this year! I want my money back! And do not want to pay them again. Who is the authority on fraudulent internet companies in The Netherlands? I would like to file a huge complaint!

September 12, 2018
Unprompted review
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Rated 5 out of 5 stars

Over the last 15 years I tried and…

Over the last 15 years I tried and tested many hosting companies and their VPS and dedicated servers. Since the day I discovered TransIP, I'm not wasting time on searching for something better, TransIP is simply the BEST!! Excellent infrastructure, service, very stable, no downtimes, clear (and cheap!) pricing and finally the simplest, yet the most powerful control panel.
HIGHLY RECOMMENDED..!!

August 22, 2018
Unprompted review

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