The shittiest site. PLEASE BE AWARE OF TRADERA. TRADERA DISADVANTAGES NON SWEDISCH CLIENTS. IN CASE OF A CONFLICT WITH A SWEDISCH PERSON YOU WILL ALWAYS LOOSE. ALL COMMUNICATION IS IN SWEDISCH... See more
Company replied
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See what reviewers are saying
Creepy company. They have become too big for their own good. Zero care about both sellers and buyers, they barely see any of them as customers. Stop using them - They are way too expensive for what... See more
The website is not running properly sometimes during auctions, which means that potential buyers can not bid or make payments. Too often changes in the tools of the website, which can be confusing to... See more
Company replied
Tradera is what eBay used to be but, MUCH better. The customer support is excellent, it's incredibly simple to sell as it's half automated and when buying you're fully protected. I've never had a prob... See more
Company replied
Company details
Written by the company
Established in 1999, Tradera stands as the Nordic region's leading online marketplace, specializing in second-hand goods. With our 3 million members, 6 million weekly visits and more than 4 million listings at any given point, we are the largest marketplace in the Nordics for sustainable shopping. At Tradera, you can shop sustainably among millions of unique items and bargains. It's easy, fun, and smart – both for your wallet and the environment!
Contact info
Sweden
- www.tradera.com
2.7
Poor
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Creepy company.
Creepy company.
They have become too big for their own good.
Zero care about both sellers and buyers, they barely see any of them as customers.
Stop using them - They are way too expensive for what they are/offer!
August 1, 2026
Unprompted review
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An absolutely unacceptable customer…
An absolutely unacceptable customer experience.
I cannot recommend Tradera in any way
If it were possible to give negative stars, Tradera would get them.
My experience with Tradera has been so unacceptable.
An address was registered on my account that I never provided myself.
This incorrect address information subsequently caused problems with a return.
What makes this particularly serious is not only that incorrect information somehow appeared in their system, but the way Tradera has handled the consequences of that error.
Despite the fact that the issue originated from address information that I did not enter myself, the financial responsibility has been placed entirely on me, and I have subsequently been issued an invoice.
I find this both unreasonable and highly questionable.
When a platform handles user data, addresses and transactions, customers should reasonably be able to expect a basic level of data integrity, traceability and accountable case handling.
Unfortunately, their customer service has only made the experience worse. Instead of properly investigating how this address was registered on my account or taking responsibility for the resulting return issue, they simply shift the blame back onto the customer.
There has been no genuine attempt to resolve the matter, no satisfactory explanation and seemingly no interest whatsoever in investigating whether the error originated within their own system.
For a company of Tradera’s size, I find this particularly concerning.
A marketplace platform depends heavily on user trust, accurate data processing, transparency and effective dispute resolution.
When something goes wrong, the priority should be to establish what actually happened and find a fair solution – not simply invoice the customer and disclaim all responsibility.
I find it extremely difficult to understand how Tradera can charge a customer for the consequences of an address that the customer disputes ever having provided, without first being able to document exactly where, when and how that information was registered.
I simply cannot trust the platform again.
0/5 stars. If negative stars existed, Tradera would deserve them.
May 14, 2026
Unprompted review
Reply from Tradera
Hello,
Thank you for sharing this in such detail, and we are sorry to hear about the trouble you have had with an incorrect address and the return that followed. We fully understand your frustration, especially when it affects you financially.
Cases like this need to be looked at individually, with access to the account and order history, which is something we are not able to do here. We would really encourage you to reach out to our customer service team directly with your correct contact information so they can look into how this address ended up on your account and review the invoice with you. We noticed the contact details provided by request from us may not be correct, so please make sure to reach us through this link to get the right team: https://www.tradera.com/support/se/
We take feedback like this seriously and want to make sure you get a proper explanation.
Kind regards,
Tova at Tradera
The shittiest site.
The shittiest site.
PLEASE BE AWARE OF TRADERA.
TRADERA DISADVANTAGES NON SWEDISCH CLIENTS.
IN CASE OF A CONFLICT WITH A SWEDISCH PERSON YOU WILL ALWAYS LOOSE.
ALL COMMUNICATION IS IN SWEDISCH GENERATED BY AI.
TRADERA WILL ASK FOR INFORMATION YOU ALREADY SENT AND CLOSE THE CASE. NO REFUND. NO APPEAL POSSIBLE.
8 accounts of 8 family members with accounts permanently blocked for no reason. All accounts had 5 star reviews. A company account with 5 star reviews, parcels sent with invoices. Accounts verified via MitId. Tradera is completely different than it claims to be and I will prove it as soon as possible.
September 1, 2026
Unprompted review
Reply from Tradera
Hello Cristian,
Thank you for your honest feedback. We are sorry to hear that you have had this experience, and we understand how frustrating it is to lose access to accounts you have built up over time.
Account suspensions are always based on our terms of use, and we are not able to discuss the details of individual accounts here in a public review. Decisions like these are never made lightly, and every case is reviewed by our team before any action is taken.
If you would like your case looked at again, please contact our customer service and reference your account details so they can review it properly: https://www.tradera.com/support/se/
Kind regards,
Tova at Tradera
Really crap customer service!
Really crap customer service!
The 'human operative' is no better than AI
Utterly obtuse
August 27, 2026
Unprompted review
Reply from Tradera
Hello Paul,
Thank you for your honest feedback, and we are sorry to hear that your contact with us left you feeling unheard. That is not the experience we want anyone to have.
Our support team handles every case individually, and sometimes an answer can come across as brief or unclear even when it is not meant that way. If your question is still unresolved, we would really like another look at it.
You are welcome to reach out to us again here: https://www.tradera.com/support/se/ and we will do our best to help you properly this time.
All the best!
Kind regards,
Patricia at Tradera
Terrible
Terrible. Collaboration with Hyperwallet super un-smooth. Have been in the process of getting my money from Tradera in about a month now. Cant wait to delete my account !
August 25, 2026
Unprompted review
Reply from Tradera
Hello Emil,
We are sorry to hear this. Waiting a month for your money is not the experience we want you to have, and we understand your frustration.
Payouts to sellers outside Sweden are handled through Hyperwallet and normally reach you within a couple of banking days once the transaction is approved. When it takes longer, it is usually because something in the account or verification setup needs to be completed, and that is something we can look into for you.
Please reach out to our customer service here so we can check what is holding your payout: https://www.tradera.com/support/se/
All the best!
Kind regards,
Patricia at Tradera
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Makes no sense
I am from Latvia, I live in netherlands, wanted to buy keyboard from Tradera, registered, bought it and when i wanted to contact seller at registerig my ID they informed me that I can register only if I have Dutch nationality. TF ? i am from Europe have ID and passport with NFC. It should ne available to all europeans no ?
August 23, 2026
Unprompted review
Reply from Tradera
Hello Ivo,
Thank you for your honest feedback. We are sorry that the verification step made it so difficult to complete your purchase.
Verification is there to keep the marketplace safe, and which service is used depends on the country your account is registered in. For the Netherlands that is iDIN, but we also offer ReadID as an alternative, which works with a passport or ID card that has an NFC chip. That sounds like it could be the right option in your case.
Please reach out to our customer service and mention that you would like to verify with ReadID. They can look at your account and guide you through it: https://www.tradera.com/support/se/
We hope you get to enjoy that keyboard soon! 💛
Kind regards,
Patricia at Tradera
Jeg har købt frimærker på aktion I…
Update / response to Tradera reply,
What I forgot to mention that before the 30 days expire I did report the problem within Tradera App, no response whatsoever, so I contacted customer service chat and asked to login in the website, order number, and then told sorry 30 days are expired and so on!
So I DID REPORT THE PROBLEM BEFORE 30 DAYS, IT WAS YOU (TRADERA) WHO CHOSE TO LET IT SLIDE TO BENEFIT OF THE SWEDISH SELLER WITH 4500 SALES ON TRADERA!, he is more important to tradera than a regular buyer like me!
And the worst of the absolute worst is that to this day I didn't get a reply from tradera for reporting the problem, and the happy seller is still selling!
So I guess the problem is whom is more important to Tradera!
Jeg har købt frimærker på aktion I Tradera, ca. 10 stks, ventet I 3 uger, det kom ikke, kontaktet sælerne, han sagde vent lidt, efter 35 dag, jeg har opgivet at får det købte frimærker, sælgeren ignoreret mig bare, jeg betaler køb beskyttelse til Tradera, så jeg anmeldt det til dem, 3 uger og intet hørt fra dem, I dag kontaktet kundeservice og de sagder at der gået mere en 1 måned siden køb, så køb beskyttelse er udløbet, så de kan og vil ikke gør noget!, farvel og tak!, jeg føler mig til grin første fra en uærlige sælger, og så fra Tradera som jeg betaler køb beskyttelse til så de netop kan hjælpe mod falske sælger og svindler på platformen,
Pas på folk når i handler der ind, de er ikke en seriøs platform og kundeservice!, hold jer langt væk fra dem.
August 15, 2026
Unprompted review
Reply from Tradera
Hello,
We are truly sorry to hear about your experience, and we understand how let down you must feel having paid for buyer protection without receiving the help you expected.
Unfortunately our buyer protection expires 30 days after purchase, and once that deadline has passed we are unable to reopen the case. We sincerely regret that the situation developed the way it did.
We hope things work out for you, and wish you all the best going forward.
Kind regards,
Signe at Tradera
Buyer protection is worthless.
Regardless of all the nice words about buyer protection is pure BS. if you have a claim, the tradera support team dismisses the case entirely. i would highly advise anyone to use tradera. If the item is broken, there is no help.
August 15, 2026
Unprompted review
Reply from Tradera
Hello Martin,
Thank you for your feedback, and we are sorry to hear that your experience with our buyer protection did not meet your expectations.
Our buyer protection is designed to help in situations where an item does not arrive or differs significantly from the description, and we understand how frustrating it must feel if you did not receive the support you were hoping for. We would genuinely like to look into what happened in your case.
Please do not hesitate to reach out to our customer service at https://www.tradera.com/support/se/ so we can review your case and hopefully find a way to help you.
We hope to hear from you!
Kind regards,
Signe at Tradera
Tradera can cancel your account if you…
Tradera can cancel your account if you not delivery just 1 0rder. Scam company be carefull.
I am open a case with EU regulation rules.
August 6, 2026
Unprompted review
Reply from Tradera
Hello VP,
We are sorry to hear you feel this way, we understand how frustrating it can be to have your account affected.
An account suspension is normally based on an overall assessment, not just a single incident, and a written warning is usually sent before any action is taken. Since we cannot see the details of your specific account here, we would really like our customer service team to take a closer look at your case and explain exactly what happened, you can reach them here: https://www.tradera.com/support/se/
We hope we get the chance to sort this out with you directly. Wishing you a good day! 💛
Kind regards,
Patricia at Tradera
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Got completely dead projector with…
Got completely dead projector with missing parts -promoted as "nearly perfect". Lost 50... They asked me to make a movie about this dead body... Amazing...may be a scam site... Stay away. (The only "English" they are willing to communicate called Svenska???).
July 16, 2026
Unprompted review
Reply from Tradera
Hello,
We are sorry to hear about your experience with this purchase. Receiving an item that does not match the description is of course very disappointing, and we understand your frustration.
Tradera is a marketplace where private individuals and companies sell to each other, which means the item descriptions come from the sellers themselves. When something turns out to be faulty or incorrectly described, you have the right to open a case, and photos or a short video are sometimes requested simply as documentation so we can assess the item and help you get your money back. Our site and support are available in both Swedish and English, and we are happy to assist you in English.
We would really like to look into this for you. Please contact our customer service here: https://www.tradera.com/support/se/
All the best!
Kind regards,
Patricia at Tradera
Safety department slower than the sloth from zootropolis
According to your "Trygg affär / Tryg handel" the amount will become available when the buyer has confirmed the delivery, and at the latest 48-hours after delivery. In my case, 738 744 764, you have withheld the amount for now 72-hours, and i am not excpeting you to do anything during the weekend, meaning you basically locked my money away for 6 whole days with NO EXPLANATION???
July 31, 2026
Unprompted review
Reply from Tradera
Hello Tobias,
We are sorry for the frustration this has caused, and we completely understand how worrying it is to have your money held longer than expected.
The payout under Trygg affär should normally be released once the buyer confirms delivery, and at the latest around 48-72 hours after delivery. I can see that our safety department did release the payment this morning.
Please reach out to our customer service via https://www.tradera.com/support/se/ with your order number, and we will make sure someone reviews your payment and gets it sorted for you. 💛
Kind regards,
Patricia at Tradera
Tradera charges for promotion
Tradera charges for promotion, but leaves sellers completely stranded when buyers don't pay
If you're considering paying extra to feature your listing on Tradera, save your money.
I paid for their promotional features—the little yellow highlight box and supposedly "better placement"—to get more eyes on my item. It worked in driving traffic and getting a lot of bids, but that’s where Tradera’s support completely stops.
The winning bidder simply refused to pay. When I reached out to Tradera for help, their customer support was useless. They collect your money upfront for listing upgrades and take their cut when things go right, but the moment a buyer ghosted, they offered zero assistance to resolve the issue or enforce their own legal terms.
Paying extra to promote an auction is a complete waste if Tradera won't back sellers up when bad-faith bidders ruin the listing. You end up out of pocket for the promotion, out of time, and right back at square one.
July 28, 2026
Unprompted review
Reply from Tradera
Hello Johan,
Thank you for taking the time to share this, and we are truly sorry to hear about your experience with a bidder who did not pay. That is understandably frustrating, especially after you put effort and money into promoting your listing.
When a winning bidder fails to pay, you can report it as an unpaid sale under Sold, then More, then Uncompleted sale. The selling commission is credited back automatically, and you are then free to relist the item or offer it to the other bidders. Bidders who repeatedly refuse to pay can also be reported, which may lead to a warning or a temporary suspension of their account.
We would genuinely like to help with your specific case, so our customer service team can look into it with you here: https://www.tradera.com/support/se/ 💛
Kind regards,
Patricia at Tradera
NEVER NEVER NEVER buy anything in here.
NEVER NEVER NEVER buy anything in here.
I purchased something, and within less than three days (way before the seller had to ship the product) I needed to cancel my order.
Long story short: no cancel button, seller would not help me, they washed their hands saying that Klarna should do it (?!), of course Klarna couldn't, since they only handle the refund.
I've been stuck in an eternal loop of going back and forth.
It's a total nightmare that a company doesn't take ownership of their own issues and leave the clients drifting in the middle.
July 22, 2026
Unprompted review
Reply from Tradera
Hello Priscila,
We are truly sorry to hear about this experience, and we completely understand how frustrating it feels to be caught between us, the seller, and Klarna without a clear answer.
To clarify one thing that often causes confusion: Klarna only handles the payment method part, while the refund and the handling of the case is handled through Tradera after a case has been opened through Klarna. Since bids and purchases on Tradera are binding, cancelling an order depends on the seller agreeing to it, or through the buyer protection you have through your payment with Klarna, which is why there is no automatic cancel button.
If the seller is not helping, please do not stay stuck in that loop. Reach out to our customer service and we will look into your specific case and help you find a way forward. You can contact us here: https://www.tradera.com/support/se/
We really hope we can make this right for you. All the best! 💛
Kind regards,
Patricia at Tradera
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Tradera refuses responsibility for its own platform errors
Tradera offered Instabox as a delivery option to Denmark at a cheap price. When I selected it, payment failed repeatedly. My bank (confirmed via phone call) saw zero payment attempts in Nets' system—proving this was a Tradera platform error, not a bank block.
Only when I switched to PostNord (more expensive than instabox) did payment go through.
Tradera refused to refund the difference or honor their advertised Instabox price, despite clear evidence the failure was on their end.
If they can't provide advertised delivery options, they shouldn't offer them. Buyer beware.
----
I was in direct contact with 2 different employees at tradera, and both asked me to take it up with my bank or the seller, refusing Tradera's responsibility.
----
This is not the only time I've had trouble. Once a package got lost in transit to me and Tradera refused to refund and asked me to engage directly with the carrier or the seller. Carrier refused. Seller might have failed with package dimensions, but I was left with no help.
So if and when you use tradera and something goes wrong, don't expect help.
----
Edit:
Tradera's response here on trushpilot is a generic deflection. The link they provided is just their standard customer service page—which already told me twice (via two different employees) that the problem was my bank or Instabox, not their platform. My bank confirmed there were zero payment attempts.
My earlier issue with a lost tracked package? Tradera also refused to help, directing me to the carrier (who refused) and the seller (who also got refused). In both cases, Tradera looked the other way.
If Tradera re-reads this and genuinely want to resolve it, I'm sure they can correlate the transaction and date with the customer support chats I had today to find me.
July 21, 2026
Unprompted review
Reply from Tradera
Hello Chris,
Thank you for taking the time to share this, and we are truly sorry to hear about the frustration around both the payment issue and the lost package. That sounds genuinely disappointing. 💛
Situations like a failed payment at checkout or a delivery difference in price need to be looked into on a case by case basis, so we are not able to assess the specifics of your order here. For anything that requires investigation, our customer service team is the right place to get a proper review of what happened and the evidence you gathered.
When it comes to lost or damaged shipments, we always recommend trackable shipping, and our team can guide you through opening a case and, where relevant, a claim with the carrier so you are not left to sort it out alone. You are welcome to reach out to us here: https://www.tradera.com/support/se/ 😊
We would really like the chance to look at this more closely for you. Wishing you all the best. 🌍
Kind regards,
Patricia at Tradera
SHAMFUL
My account, which had over 3,000 five-star reviews, was permanently blocked without any explanation.
When I try to get in touch with them (which is a struggle), I’m told to contact the security department.
After a month, the security department finally replies, claiming they suspect I logged in from two different locations using different IP addresses. That’s it!!!
You people have the brains of a chicken. If I go on vacation, does that mean I can't log in??? SHAMEFUL AND PATHETIC!! DISGRACEFUL!!
July 20, 2026
Unprompted review
Reply from Tradera
Hello Bogdan,
Thank you for your honest feedback, and we are truly sorry to hear how frustrating this whole experience has been for you. 💛
When our security team notices a login pattern that stands out, such as access from different locations or IP addresses, an account can be blocked as a precaution to protect it from unauthorised access. We completely understand how unfair this feels when there is a simple explanation like travelling, and we are sorry for the worry it has caused.
We would really like to have this looked into properly for you. Please reach out to our customer service so they can verify your identity and review your account: https://www.tradera.com/support/se/
We hope we can help sort this out. All the best!
Kind regards,
Patricia at Tradera
Customer service should be easier to…
Customer service should be easier to reach. Give us an email we can reach out to, or an easier way to request lot adjustments. This current system is a waste of time.
For reference, I accidentally uploaded a lot with the wrong pictures. Someone bid on it, then mentioned how the pictures were incorrect. I have to talk to a person to remove this lot, for some reason, and MUST do that via the live chat. This is something that should be an email. There is no reason for this to be a live chat issue that takes upwards to twenty minutes when it could be a 1 minute email, or simply a button. This just wastes EVERYONE'S time. Take notes from Catawiki's customer support.
Fix your system.
July 16, 2026
Unprompted review
Reply from Tradera
Hello Klant,
Thank you for your honest feedback. We're sorry to hear that reaching us has felt like a hassle – that's not the experience we want you to have. 😊
You can always get in touch with our customer service team through the contact form in our Help Center, where you can also request lot adjustments and other changes to your listings. We'll make sure your message reaches the right person so your case can be sorted out as smoothly as possible.
We really appreciate you taking the time to share this – feedback like yours helps us make Tradera easier to use. Wishing you a lovely day! 💛
Kind regards,
Patricia at Tradera
Payment problem
I'm forced to give a 1 rating for all the recent changes to the website.
The main reason is that after changing the shipping address, it's impossible to pay for the product. The website blocks payment. The only solution is for the seller to change the shipping method. If the seller doesn't offer a different shipping method, payment for the item is impossible.
The problem occurs with both card payments and Google Pay.
The delivery point selection is terrible. There is a limited list of delivery points; if you want to select a different one, you have to change the delivery address, which results in an error and the inability to pay.
With this functionality, using the website is impossible.
July 15, 2026
Unprompted review
Reply from Tradera
Hello,
Thank you for your honest feedback, and we're sorry to hear that you've run into these problems when trying to pay and choose a delivery point. We completely understand how frustrating it is when a purchase simply can't be completed. 💛
The issues you describe with changing the shipping address, selecting delivery points and payments being blocked aren't something we can look into from here, as it may depend on the specific order and seller settings. To get this properly investigated and to help you complete your purchase, we'd recommend reaching out to our customer service so they can take a closer look.
You can reach them here: https://www.tradera.com/contact
All the best!
Kind regards,
Patricia at Tradera
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Best way to save environment
Best way to save environment , selling vintage is one of the most effective ways to promote a circular economy and combat fast fashion.
July 10, 2026
Unprompted review
Reply from Tradera
Hello Christian,
What a lovely thing to read, thank you for sharing this! 💛 We couldn't agree more, giving vintage pieces a new home is one of the best ways to support a circular economy and push back against fast fashion. It's wonderful to have you as part of that.
Hope you have many more great deals with us!
Kind regards,
Patricia at Tradera
Straight up horrible customer service and scam
Straight up horrible customer service. For the love of god stay away from this platform. You will be scammed either by other users or Tradera itself.
I sold a Pokémon card with pictures clearly showing the damage. After receiving the package, the Buyer made a claim that the card was damaged although it was clearly shown in the pictures. The Buyer’s claim was rejected. However, the Buyer just opened another case that now the card was allegedly fake - a sudden new issue that wasn’t raised before. I was then requested to prove the authenticity which is just impossible. There’s no way to prove authenticity except from Expert witness which Tradera obviously should have at their disposal if they are serious about being a platform for TCG cards. The card was a reverse holo from legendary collection which has yet to be faked due to its unique firework pattern. But Tradera didn’t give a flying f and refunded the buyer and I got a trashed card back. So apparently you can just keep opening new cases until you get it your way as a buyer. So for the love of god, stay away from Tradera! Horrible horrible customer service.
July 9, 2026
Unprompted review
Reply from Tradera
Hello Frederik,
Thank you for taking the time to share this, and we are truly sorry that your experience selling with us left you feeling this way. We understand how frustrating it is to have a case reopened on new grounds after the first was rejected, especially with a card whose condition was shown clearly in your listing. 💛
Buyer protection is not a right of withdrawal, and it does not cover faults that were already visible in the listing photos or description. When a case involves authenticity, we ask the seller for supporting documentation, and we know that is not always straightforward for trading cards. Your feedback about needing better expert assessment for TCG items is genuinely valuable, and we will pass it on.
If you believe the outcome was decided incorrectly, we would like to look at your case again. Please contact our customer service with your item number and case reference, and we will review it. You can reach us here: https://www.tradera.com/contact.
All the best,
Patricia at Tradera
Everything went wrong
Everything went wrong! Beware of this company. I ordered or won bids on 3 items. One I received. Two I did not! I paid for buyer protection but even after sending proof of my claim, I’m still waiting on a refund for two products that I have not received. Tradera is not even reading my messages. I think that I’ve lost my orders and money now. Beware of Tradera!!!
Update! Thanks for replying to me on this platform. It might be better if you replied to my messages on Tradera!!! Again you are replying by saying and doing nothing. I have replied to you, but you are not reading my messages.
This company is a joke! I don’t even blame the sellers. Buying customer protection with Tradera is filling their pockets and as buyer you are left out of pocket. I’ll take this further!
July 6, 2026
Unprompted review
Reply from Tradera
Hello Alison,
We are truly sorry to hear about your experience and understand your frustration regarding your missing items and the delay in your refund. This is certainly not the experience we want you to have when using Tradera, especially when you have purchased buyer protection. 💛
Regarding the status of your case through the buyers protection, you are more than welcome to contact us through our customer support. That way we can look at this and clear up any questions about the process, while making sure it is handled correctly.
We wish you a pleasant day ahead and hope we can resolve this for you soon!
Kind regards, Kalle at Tradera
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