The Essence Vault Reviews 

51,903
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 27,087 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often share that the perfumes offer incredible value and boast impressive longevity, allowing the pleasant scents to last throughout the entire workday without needing reapplication. Buyers are also deeply impressed by the efficient shipping methods and the supportive customer service staff who promptly handle replacements when mistakes happen. Some reviewers were not happy with the longevity of certain scents, mentioning that the fragrance faded after a very short time or failed to match the original profiles. Despite these occasional drawbacks, people generally look forward to purchasing more items and trying additional fragrances in the future.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting long-lasting scents and great... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the amazing fragrances... See more

Order

Reviewers highlight positive aspects of ordering, frequently expressing delight with the fragrances and... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting exceptionally fast shipping times and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the efficient and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered many times from Essence Vault and never been disappointed! I had placed an order last night but this morning changed my mind. I emailed asking if I could change one of the fragrances in... See more

Company replied

Rated 5 out of 5 stars

I had a problem with my order, but the company's customer service was amazing, Usama sorted out my issue so quickly and exceeded my expectations. I love the fragrances, the smell lasts for ages, even... See more

Company replied

Rated 5 out of 5 stars

First time using this company but I’ve the fragrances I purchased, my favourite is the mystery fragrance which is inspired by Tom Ford Soliel Blanc. My other purchases were dupes of Lost Cherry, Roya... See more

Company replied

Rated 5 out of 5 stars

I started using The Essence Vault following the recommendation of a friend-and I think it is great. The scents are really high quality eau de parfums and I have been showered with compliments since I... See more

Company replied


Company details

  1. Perfume Store

Written by the company

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

52K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(51,903)

26,242 reviews in the last 12 months

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Rated 4 out of 5 stars

My parcel was lost in the mail the…

My parcel was lost in the mail the first time but the email response time was very quick, and it was re-ordered quickly thank you to Adam on the team who also gave me a discount code for my next purchase due to the delay!

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

This is the first time ordering from…

This is the first time ordering from this company… 144 inspired by la vie est belle and 88 inspired by good girl, I’m very impressed they are great dupes and last all day. I will be purchasing again.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

1 missing aftershave

1 missing aftershave, emailed and had a response from Rizwan.
Hour later I had confirmation the missing item was being dispatched.
Amazing service and amazing scents

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service!

Essence Vault couriers lost my delivery, after 5 days chasing the courier company to no avail, I decided to contact Essence Vault even though it was not their fault. Within 24 hours Rizwan had sorted out a replacement order to be sent out to me !. Excellent customer service amd communication from start to finish by Rizwan. Mistakes (lost parcels) can happen, but the way they reacted and rectified it so quickly was a credit to the company.

This is my 3rd order with Essence Vault and certainly wont be the last !

Regards
Ben

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love

Absolutely love it even friends and family at my daughters 18th party loved the smell and were asking me wat it was and why I bought it and the bar staff also asked as it smells gorgeous and everyone going to the bar was wearing it cos I had it in my bag and was spraying it on everyone honestly I will buy again and I'm sure my friends and family are also buying it and my daughters friend said the next day I can still smell your mums perfume on mee 🥰

September 7, 2026
Unprompted review
Rated 4 out of 5 stars

Smells fab and easy on the pocket.

I ordered 444 (inspired by Tom Ford Lost Cherry) totally blind based off the positive reviews, and knowing I'm not about to drop £285 on the real deal.
Smells fab, bit disappointed. Doesn't last forever, usually top it up at lunch but it's a big bottle and it's cheap so no Biggie. Packaging is a bit lack lustre but would prefer that if it keeps the price point low.
I've recommended to family who have ordered and will be looking for some stuff for my other half. I'll still buy the "proper stuff" and keep it for good occasions but this keeps pricing low if you just want to smell damn good on the daily.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

444 Lost Cherry

Bought the 444 Lost Cherry 30ml & 100ml along with the Wax Melts....LUSH! Really really happy with my purchases & the smell is insane.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

My perfume

Had ordered 3 popular fragrances one being lost cherry. 🍒 all smell very nice, strong and definitely worth the money no matter what you buy. It’s definitely worth that little bit extra if you buy 3, plus you get discount on first order which is great what should’ve cost me £50 I got for nearly half price with discount. Well done esssence vault and thank you.

September 7, 2026
Unprompted review

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