TCL TV Reviews 

Was going good. But after about a month the TV just freezes. Won't search for apps, not even YouTube. Type in you tube it says "I don't understand". Can't even find YouTube.

Their TV was defective and their screen got blank out within months and now they are not replacing TV. it's such a worst TV I bought. It's waste of money and their services are worst.

Purchased spare parts for a TCL Refrigerator. Was led to believe that the items would be dispatched from Melbourne. 10 days later, after paying and verification, the items have still not been delivered from Melbourne to Brisbane. I suspect that the items are coming from China. Cannot get any information from their call centre. Am being given the runaround. Very dissatisfied. Honesty would be a good thing!!

Saved for a TV Researched them all, TCL seemed to be an upcoming brand the TV was reduced from £1200 to £899. Decided to buy 65" all the reviews 2025 where good, 366 days later a blank screen no sound. Called the place we bought it from and told to call TCL direct. Started off ok thought would be just a few days to a week with no TV no it was no all in 5 weeks. Calling every other day to chase up TCL use a thrid party in the UK to get reports from them to ensure it was not dropped etc. The faf with the third party Equinox not picking up cancelling the dates to come view the TV. This whole thing was soooo stressful, working fulltime asking folk to be in our home to wait on the Equinox compnay to come, Never again i would not recommend them at all,

Their customer service is basically useless. They call you again and again, but nothing really get fixed. It just feels like they keep delaying the problem until you finally give up.

The repair service in Australia is also very poor. The technician I dealt with seems like a part time person, only call you back after normal work hours.

Also the people on the phone are Very hard to understand.

I will not buy TCL again. Once the TV has a problem, you are pretty much on your own

Not the best! I bought my TCL 40 inch just over a year ago, and it’s frustrating using the thing to say the least! When I first bought it and till this day the colour is off, the colours are highly saturated, oranges appear brown, blues purple etc. I’ve messed about with all the settings and no matter what the colours are just off. It’s quite slow when using the remote and pressing the arrows etc. sometimes it randomly signs me out of my gmail/YouTube etc so I have to faff about signing myself back in but as mentioned the remote can be slow! Voice assist just randomly turned itself on and for the life of me I can’t turn the thing on which ads a further delay when using the remote. I personally wouldn’t recommend or buy this brand again unless they made significant improvements.

The customer service is horrible. They can’t resolve a technical issue. The TV goes into sleep mode after 30 seconds. They have pop-up advertisements on the left then on the right. It blanks it 25% of the screen. I hate this TV and resent the salesperson recommendation of this TV.

Ive had this tv for around 5 months and I tell you now its the worst tv I have ever bought .Tv guide very very slow anything to do with on line services is so slow I could go make a cup of tv and a sandwich and its still will be loading iam litterally 10 feet away from my router with a 300 mb package .Ive tried to resolve the problem thinking its my aerial so I upgraded the arial ,also made sure correct software was update and the firmware but unfortunatly the tv is just rubbish thinking of getting TLC to refund as never again will I buy this product ........

Very bad experience with TCL Android TV. Within just two years of purchase, the display got damaged and stopped working properly. I purchased the TV for around ₹17,000, and now they are asking nearly ₹10,000 for display replacement. This is completely disappointing because a TV should last for many years without such major issues. Poor product quality and costly service charges make it a terrible experience. I strongly recommend not buying TCL Android TVs. It is a waste of money and causes only frustration.

Awful slow jumps back to the top of TV guide frankly a sack of crap. Buying a new TV this thing is going to the dump. Avoid TCL garbage.

Absolute rubbish, channels stick, has to be switched on/ off at the wall to restart.
I will never buy this useless tv again.
It's going to the dump.

It's just a pity there's not an option to leave a 0 star as this tv really deserves it. Won't connect to wifi then won't accept my wifi code. You honestly need a degree in advanced physics to work out how to switch off the constantly annoying subtitles. Piece of utter utter rubbish.

Blacklight gone after just 4 years (not a heavily used TV) - TV now scrap - cost more to have it fixed (and more hassle) than to buy a new Samsung of same size

TV has always been slow and laggy - apps regularly crash

Other reviews, aswell as Google AI answer, seem to suggest this is a recurring theme

I'll never buy a TCL again - DO NOT BUY ONE, YOU WILL 100% REGRET IT AT SOME POINT

I am extremely disappointed with the lack of professional support from both HelloTV and TCL regarding my brand-new television. Despite it being under full warranty, I have been left with a defective unit for over 10 days without any resolution.
​Product & Order Details:
​Model: TCL QD Mini-LED 55C79K (2025)
​Order Number (HelloTV): 251322502
​Factory Order No: QCC552726A
​Serial Number: Z2549028397
​The Issues:
​Technical Defect: The system completely freezes every time the remote control is used, requiring a manual power reset. This occurs repeatedly throughout the day.
​Lack of Coordination: I have provided all verified data, including photos of the original box label and internal system screenshots (Serial No: Z2549028397, BOM No: P2Z2S10401006941). Yet, there is a massive gap in communication between the customer service and technical departments.
​Impossible Demands: The support team (TCL) continues to delay the process by demanding a photo of the back of the TV, ignoring my explanation that the 55-inch unit is professionally mounted on a fixed wall bracket. As I live alone, it is physically impossible and unsafe for me to dismount it without assistance.
​Neglect: It is unacceptable for a consumer to be ignored for over 10 days while their primary device is broken.
​I expect an immediate escalation of this case and a confirmed date for a technician visit. This level of service is a poor reflection of both HelloTV and TCL.

All good and the website is easy to access

Trash. Worst TV I have ever owned. Not worth the low price.

Just purchased a TCL smart TV it is impossible to connect to the WIFI ,the screen is blank nothing at all what a load of rubbish will returning it ,I've had it for 5 days just doesn't work

Absolute rubbish, keeps losing signal and an absolute nightmare to reconnect. Doesn't remember settings or personal preferences, I've lost count of how many times I've had to reset it. Do yourself a favour and spend a little extra cash on a reputable brand. Forgot to add it keeps dropping WiFi.

If I could pick no stars I would, stay away from these TVs.
Slow is an understatement, apps close, get deleted, don't stay open.
The worst TV I've brought.
Lesson learnt, DON'T buy cheap!!!!!!!!

Difficult to operate, unstable and loses commands. Low quality performance and programming.