TCL Electronics Reviews 

TCL customer support doesn't exist. They wear you out by promising to get back to you in 24 hours only to ask you a question they asked previously. It's basically the run around with no intention of assisting the consumer or honoring their warranty, hoping you will simply give up and go away. Buy at your own risk. I gave one star because zero is not an option. You have been warned.

I just spoke to Dana L. from customer support . She was so sweet and helpful giving me all the info I needed ! Shoutout to her she was the best !!!

Very poor quality with many (4)airconditionnig split in y home, becomes crasy and must disconnect and restart many times to work. I talk with serviceman, he can't make nothing he know same problem with all TCL systems !

The only thing worse that their products is trying to reach their customer support. It doesn’t exist. You might as well throw away your equipment, accept that you’ve been screwed, and buy another brand

I WILL NEVER BUY TCL TV IN MY ENTIRE LIFE ! I DIDNT KNOW HOW BAD THIS WAS. CUSTOMER SERVICE , FORGET IT ..(it's so bad). I TELL EVERYONE NOT TO BUY THIS SHT.

My new 75” TV was missing the 4 screws to attach the two stands. Instead of offering to send me screws, they want to offer me a “one time courtesy” and send me a stand with screws if I sent multiple pieces of information. Not worth my time. 4 screws missing!

I am extremely disappointed with my TCL TV and the customer service I received.

I purchased this TV for about $1,400 on January 1, 2025, expecting it to last for many years. Unfortunately, just over a year later, the screen went completely blank even though the TV still has sound. For a premium-priced television, this is unacceptable.

I contacted TCL customer service looking for assistance and even spoke with a supervisor. Instead of trying to help resolve the issue or offering a repair option, I received no meaningful support. As a customer who spent a significant amount of money on this product, I expected much better service.

A TV at this price point should not fail after only a year, and a company should stand behind its products when customers experience major hardware failures. Based on my experience with both the product quality and TCL’s customer service, I cannot recommend purchasing a TCL television.

I hope TCL improves both the reliability of its products and the way it treats customers who need support after the sale.

Best company out there if you wanna buy a good Google TV, for a good price, or best price.

I bought recently a 55inch TV TCL QLED one in Elgiganten in Sweden.

The price was 13000kr, but I got it for 2 times cheaper, because I changed from Comviq to Telenor cellphone contract with the same specs, but with the Telenor instead of Comviq, and I got it 2 times better price than the original price.

I paid 4900kr, and the technology is awesome from TCL, they have lots of deals right now.

Good guys company, they get 5 out of 5 in picture quality and sound and image is very good.

I recently purchased a 65QM8K mini Led TV from Best Buy. Wow, what a piece of trash! I have a $100 POS that handles motion better. Of course I was outside of the oh so generous 15 day return window that Best Buy offers to regular customers by 5 days. I have resigned myself to the fact that I am stuck with this boat anchor but you can be sure this is my first and last time purchasing TCL products! As for Best Buy...Amazon gets all my consumer electronics buys in the future.

TCL worst brand and horrible customer service I bought a wine refrigerator double door one side stop working I made 4 phone call they asked 1000 question now they want a receipt after 7 month

Bought a smart TV and now apple air play pop ups happen every time TV is turned on. Can't get rid of it and their support couldn't either. Sell it as an apple TV! Android users don't want this unwanted intrusion! How much did apple pay for this annoyance?

I just purchased a TCL 65Q7C-UK Television for £719 this is a premium model with large 65 inch qd mini-led screen a fast refresh of 144hz for gaming, it has built in premium B&O Dolby Atmos sound system, so lot better than many other sets if don't want a separate soundbar, the operating system is Google TV so easy to install downloader if you want to sideload other apps, it came well packaged, everything has a premium feel, this company is starting to give the big boys such as lg, Samsung and Sony a run for their money

Dear TCL Global Customer Support,
I am writing to formally express my disappointment regarding the handling of an issue affecting my TCL 55T6C 55" television, which I purchased on March 16, 2026, and had professionally installed shortly thereafter.
After only a short period of normal household use, I discovered that an insect had entered and become trapped inside the display panel. Concerned about the issue, I contacted Bilkom, TCL's official distributor and service partner in Türkiye. However, I was informed that the problem was allegedly caused by the user and was requested to pay approximately TRY 5,000 for the cleaning of a television that was only two months old.
I find this response unacceptable.
At no stage prior to or after the purchase was I informed that insects could enter the display panel during normal usage conditions. Neither your official website, product documentation, nor the sales process contained any warning regarding such a possibility. Therefore, holding the customer responsible for a problem that could not reasonably be foreseen or prevented is neither fair nor consistent with internationally recognized consumer protection principles.
For comparison, I own four televisions from other manufacturers, including one that has been in use for more than fourteen years without experiencing any panel-related issues. The fact that a nearly new TCL television has developed such a problem raises serious concerns regarding product design, manufacturing quality, and sealing standards.
Furthermore, I believe that requesting a customer to pay for the correction of a defect that appears to stem from the product itself is inconsistent with the quality standards and customer-oriented values that TCL promotes globally. Such practices risk undermining customer confidence and may adversely affect the reputation of the TCL brand.
I respectfully request that TCL Global review this matter independently and ensure that an appropriate resolution is provided without imposing any cost on me. I expect this issue to be addressed in accordance with TCL's global quality standards and commitment to customer satisfaction.
Should this matter remain unresolved, I reserve the right to pursue all remedies available under applicable consumer protection laws and to bring the circumstances of this case to the attention of the relevant authorities and public consumer platforms.
I sincerely hope that TCL will take the necessary steps to resolve this matter promptly and demonstrate the level of after-sales support expected from a leading global brand.
I look forward to your response.
Yours faithfully,

Worst phone ever to buy. It freezes it lags and the worst part is when I receive a phone and I answer it the phone switches it's self off like it happens everytime. Been doing this since January when I first bought the phone Especially when Im in a conversation a important one it switches it's self off and the phone restarts again. NEVER EVER BUY THIS TYPE OF PHONE EVER AGAIN GUYS!!!!!!!

Your products do not work. I do not have access to the remote for the tcl Roku tv and the idea that one power button is enough on a tv is idiotic. You don’t even have the interface coded correctly to accept keyboard and mouse!?! How behind the times are you??? I’ll be leaving reviews of 1 star for you and products until you actually make a reasonable product that stands up to public standards. Not whatever waste of time bull you have been doing.

Worst customer service on this plant is from TCL. Do not buy any of their products. Had to raise 8 job tickets for even a service person to come and check my TV and then another 2 months of follow up to have them fix it. It did not get fixed in the end. The tamil nadu service centres are horrible especially Chennai and Coimbatore in india.

The support person does not know what he is doing, speaks in a very rude manner and is condescending.

TCL is the absolute worst brand I have dealt with in 50 years. The TV is either possessed by an evil spirit or it just a piece of 💩, I'm going with the latter. It will shut off on its own, turn on by itself. The volume goes so high that it brought my dead plants back to life. Junk is not a strong enough word for this brand. AVOID AT ALL COST. IT MAY BE CHEAP, BUT YOU GET WHAT YOU PAY FOR. 💩 💩 💩 💩 💩

TCL SUCKS!!! Purchased a 35 pint Dehumidifier still under warranty, in less than a year get an error code of low refrigerant! Contacted TCL, had me go thru all kind of hoops (testing unit) wanted me to take pictures of codes and serial's etc. said they would get back to me via e-mail. They texted 1 x, said they were unable to reach me numerous times, then sent an e- mail saying my case would be closed. What a bunch of SH*T. I will never purchase anything from TCL Again! Hard to reach and Customer Service Sucks Big Time!

Bought 50QM5K, 600$. The worst tv I've ever bought in my life. Terrible color, garbage notion, gets blurry, and company couldn't care less. Marketing says it's too notch, it's not. And you can't return anything.

Julian