5poundstuff.com Reviews 

8,283
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent prices, often highlighting them as bargains and noting great value. Many also commend the fast and efficient delivery service, with items arriving quickly and as expected. The quality of products is often praised, with many finding items well-made and durable, often exceeding expectations for the price. However, some customers noted issues with their orders, such as receiving items that were the wrong size, faulty upon arrival, not delivered, or even missing. Additionally, some reviewers mentioned difficulties with customer service regarding these problems, including ignored communications or having to cover return costs.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers praising the quality, bargain prices,... See more

Price

People report positive experiences with price, often highlighting the bargain and fair prices for good... See more

Delivery service

Customers had positive experiences with delivery service, consistently praising the quick and fast delivery... See more

Quality

Customers consistently note positive experiences with quality, often praising items for being well-made,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wish other on line shopping was as pleasant as it is with 5poundstuff.Nice items of good quality at remarkably low prices.Excellent communication and very fast no messing delivery.What more could on... See more

Rated 5 out of 5 stars

Short delivery on my order got in touch with Oliver from customer services and he dispatched the missing item straight away what a good company no problems. Definitely recommend them. And yes there pr... See more

Rated 5 out of 5 stars

I have purchased twice and each time great quality items.Kept informed of delivery and it was 48 hours tracked. Good customer service. I purchased pyjamas and they wash and dry amazing. Still look lik... See more

Rated 5 out of 5 stars

I love receiving my order from you , everything is great value for money beautiful design and colour are excellent. I've ordered quite a few times and dont buy anywhere else now.


Company details

  1. Discount Store
  2. Home Improvement Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

5poundstuff is your online shopping destination for latest fashion clothing and accessories at bargain prices. We firmly believe that exceptional quality shouldn’t cost the earth. We take great pride in offering thousands of customers the items they love for less, with absolutely no compromise on quality or style. We source the world to bring you everything you could possibly imagine, for amazingly low prices. We pride ourselves in offering exceptional customer quality and staying one step ahead of trends, meaning you can get the look you love for less. Because we work immensely hard to frequently bring you the best for less, our website is updated on a daily basis to ensure it is continuously stocked with hidden gems you won’t be able to resist getting your hands on. Keep your eyes peeled on our social media platforms and check our site daily for announcements on our latest arrivals.


Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(8,283)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Same as others sent wrong sizes yet i…

Same as others sent wrong sizes yet i have to pay to return ? Shocking as its there mistake , not cheap i wont be shopping again as this is the second time there have done this luckly before went to another family member these are too short for any of us

July 3, 2026
Unprompted review
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Rated 5 out of 5 stars

I have purchased twice and each time…

I have purchased twice and each time great quality items.Kept informed of delivery and it was 48 hours tracked. Good customer service. I purchased pyjamas and they wash and dry amazing. Still look like new , didn't shrink or go bobbled. I am happy with this site.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

The sizes r total wrong

The sizes r totaly wrong on the website.(3 inches bigger on the site than the actual size) have messaged them 3 times with no reply. Now making a claim with paypal to get my money back!
AVOID🤬

May 25, 2026
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Rated 1 out of 5 stars

Shocking goods arrived faulty on the…

Shocking goods arrived faulty on the 06/05/26 and they were not as advertised, didn’t even try them was that disappointed with them, packed them up sending photos as requested by them, they said they would need 3 days to issue or think about it? On the 07/05/26 I got an email saying my request had been denied?? No explanation other than I hadn’t followed what they said? I have done. This is obviously a scam site and needs to be taken down, I’ve contacted trading standards with their details
Buyer beware

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

Faulty Item received......

Item was delivered within a decent timescale however the item was faulty when arrived. There were loose screws, damaged screw holes, missing key parts on the adjusment section of the table...
I was offered a refund of the item price without the VAT being included and was told even although their item was faulty on receipt, it was at my cost to return it as the cost of original shipment was also not included in the refund.

April 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Chino shorts

Hi
I bought 2 pairs of Chino shorts...
I found them to be of excellent quality
And at a very good price...also delivered next day ... Will be shopping here in future ⭐⭐⭐⭐⭐

March 25, 2026
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Rated 1 out of 5 stars

It's obvious #5poundstuff do not want…



It's obvious #5poundstuff do not want to take responsibility for their mistakes by sending mixed match sizes.

After my review here I was contacted by 5poundstuff to resend my order details and again after sending they choose to ignore my email again and they are here playing politics.

I GAVE UP!!!!!!

March 2, 2026
Unprompted review
Rated 2 out of 5 stars

Cancelled order

Cancelled order. I have given two star because I have been given an automatic refund. However I don't expect an item advertised, that I can purchase to be put of stock, particularly after receiving a ready for dispatch email. I needed this item for a specific date and have had to run around last minute to find an alternative. I received a refund before a notification email and there wasn't as much as an apology within the email. Last time I will be ordering for here

March 11, 2026
Unprompted review
5poundstuff.com logo

Reply from 5poundstuff.com

Hi Sam,
We’re really sorry for the inconvenience and frustration caused by the cancellation of your order. We completely understand how disappointing it is to receive a dispatch confirmation and then find out the item is out of stock — especially when you needed it for a specific date.

This situation fell short of the experience we aim to provide, and we sincerely apologize for the lack of timely communication and for not including an apology in the initial refund notification. Your feedback has been shared with our team so we can improve our stock management and customer communication processes to prevent this from happening again.

We truly value your support and would appreciate the opportunity to serve you better in the future. If there is anything we can do to assist you now, please feel free to reach out to us directly.

Kind regards,

Rated 1 out of 5 stars

Didn't receive parcel and getting…

Didn't receive parcel and getting called lier by customer service not my fault issue with Yodel not doing delivery

March 6, 2026
Unprompted review
5poundstuff.com logo

Reply from 5poundstuff.com

Hi Paul,

We are very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. Not receiving your parcel is already upsetting, and we are especially concerned to hear that you felt you were not treated respectfully by our customer service team. This is not the level of service we aim to provide.

Please be assured that we take your feedback seriously. We are currently reviewing the delivery issue with the courier and also looking into the communication you received so we can address this internally and prevent similar situations in the future.

We would really appreciate the opportunity to resolve this for you. Please contact us directly with your order details so we can investigate further and arrange a suitable solution as quickly as possible.

Thank you for bringing this to our attention, and once again, we are truly sorry for the inconvenience caused.

Kind regards,

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