VFS Global Reviews 

200,013
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 3,280 reviews, reviewers had a great experience with this company. Consumers frequently mention that the staff are exceptionally polite, helpful, and truly patient throughout the entire application process. Visitors also appreciate the fast, well-organized service, noting that appointments are handled smoothly and efficiently from start to finish. However, some customers also noted frustrating delays and a disappointing lack of clear communication regarding tracking numbers or application status updates. A few other people experienced unexpected challenges with the website and booking system, pointing out that certain online forms, drop-down options, or general instructions were quite confusing and unclear. Reviewers occasionally mentioned that waiting times to resolve specific issues could sometimes feel lengthy and inconvenient.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their polite, helpful, and... See more

Service

Clients share positive opinions on service, highlighting efficient processes and helpful staff. Many... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process is generally smooth,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide divergence in... See more

Response time

Reviewers highlight ambiguous aspects of response time, as customer experiences vary significantly. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I were attended to by Delphine. She was very welcoming and pleasant. She explained all the necessary steps to our understanding. Such is great customer service. Thanks Delphine! A 5* for y... See more

Rated 5 out of 5 stars

Had the pleasure of meeting and being assisted by Jessica at the VFS in London. From the get go, Jessica was friendly, clear about the process, and super efficient, not to mention having a cracking se... See more

Rated 5 out of 5 stars

Excellent service. Farhath was very helpful and kept patience with us. We had to arrange documents at last minute and all the facilities were available.

Rated 5 out of 5 stars

From the very first moment of our arrival to the last, everything worked properly, in perfect order. People was quite polite and helpful, v,sa center was clean, airy and comfortable. That's all one ne... See more


Company details

  1. Business Services

Information provided by various external sources

VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management, and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.


Contact info

4.2

Great

TrustScore 4 out of 5

200K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(200,013)

3,449 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a fantastic experience with my Visa on January 7th 2025

I had a fantastic experience with my visa submission and collection process. From start to finish, everything was incredibly smooth and efficient. The staff were friendly and knowledgeable, making the entire experience stress-free. I appreciated the clear instructions provided, which helped me gather all the necessary documents without any hassle.

The submission process was quick, and I was kept informed about the status of my application throughout. When it came time to collect my visa, the process was just as seamless. I was in and out in no time, and the staff ensured that I had everything I needed.

Overall, I highly recommend this service to anyone looking to navigate the visa application process. It truly exceeded my expectations!

September 6, 2026
Unprompted review
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Rated 5 out of 5 stars

It was so sincere

It was so sincere. She was helpful and supportive. And new place of VFS global getting better as I see I mean the system

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

The overall time taken to complete the…

The overall time taken to complete the visa application process at the Visa Application Centre was relatively short and the entire procedure was completed smoothly and efficiently. The guidance and assistance provided throughout the process were clear, helpful, and well organized. The staff members were very cordial, polite, and cooperative, and they patiently guided applicants at every stage. Overall, it was a pleasant and satisfactory experience.

August 19, 2026
Unprompted review
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Rated 5 out of 5 stars

My experience at VFS Global Addis Ababa…

My experience at VFS Global Addis Ababa was excellent, with efficient and well-organized service.
The staff were courteous, professional, and customer-focused.
I especially appreciated Mr. Addisu’s humble, helpful, and professional approach.
VFS Global is doing a great job in maintaining high standards of service and professionalism.

September 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Froom the premium lounge of uk vfs…

Froom the premium lounge of uk vfs office Ahmedabad. A good experience. Everyone here are helpful and guide u however u need assistance. Pooja kashyap and i think bhumika were the ones who assisted me. They were really friendly and helpful. And all the staff too.

September 3, 2026
Unprompted review
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