Vetster Reviews 

2,976
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,009 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how convenient the digital platform is, allowing pet owners to connect smoothly with professional, knowledgeable, and compassionate staff for quality care. People truly love that these virtual appointments significantly reduce stress for animals while offering clear guidance, helpful advice, and reliable treatment plans from home. Some reviewers were not happy with unexpected billing charges and found certain monthly subscription pricing details quite confusing. A few other people also noted difficulties when trying to resolve payment disputes and experienced strict limitations regarding prescriptions during their virtual sessions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that consumers experience wonderful, compassionate, and... See more

Service

Users describe positive interactions with service, highlighting the convenience of professional care from... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how fast and easy it is... See more

Customer service

People report positive experiences with customer service, often highlighting smooth appointments, same-day... See more

Price

Clients share ambiguous opinions on price, as some consumers found the platform affordable and cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Michael Perry is an exceptional veterinarian. He was incredibly professional, deeply knowledgeable, and showed amazing empathy and friendliness while treating my dog. He took the time to thoroughl... See more

Company replied

Rated 5 out of 5 stars

In less that 15 minutes I felt seen, heard, immediately educated, thoroughly walked through a care plan--explained medication and why they were recommended and how it should treat my cat--then walked... See more

Company replied

Rated 5 out of 5 stars

Fast and easy to book an appointment. User friendly interface. Perfect for those situations where you don't quite need a vet emergency room visit, but are still looking for timely medical guidance.

Company replied

Rated 5 out of 5 stars

The app is incredibly easy to use and truly feels like a one-stop shop for a vet visit. The veterinarians are knowledgeable, take their time, and never make you feel rushed. Highly recommend Vetster... See more

Company replied


Company details

  1. Veterinarian
  2. also in
  3. Animal Hospital
  4. Emergency Veterinarian Service
  5. Veterinary Pharmacy

About Vetster

Written by the company




Vetster offers 24/7 on demand, online veterinary appointments anytime, anywhere.

descriptive text

We know there’s nao such thing as a simple vet visit. Car rides, waiting rooms, and unfamiliar people can be stressful for your pet. Plus busy schedules, limited availability, and the uncertainty of your bill can be a source of anxiety for you. With Vetster, there’s no more waiting or guessing.

Select a time convenient for you and video chat with a Vetster veterinarian from the comfort of your home, while travelling, or at work. Choose from thousands of licensed veterinarians based on their specialty, location, or availability and see their flat-rate fee upfront. For emergencies, check ups, prescriptions*, and everything in between, take control of your pet’s health anytime, anywhere with Vetster.

Get Vetster

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,976)

942 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top quality vet advice from anywhere in the world

I live in a little town in Japan, and it's not easy to get a vet that knows about pet birds. Thanks to Vetster I was able to get advice from a vet that has an amazing resume in this specialty.

November 4, 2026
Vetster logo

Reply from Vetster

Thanks so much for your review, Alex! We're so glad your Vetster vet was able to help with your pet bird, especially when there's no local avian vet nearby. We hope they're feeling better soon!

Rated 5 out of 5 stars

Helpful and Professional

Able to begin treatment on my cat's issue and alleviate stress

March 11, 2026
Vetster logo

Reply from Vetster

That's so great to hear! We appreciate the review, and we hope your cat is doing better soon!

Rated 5 out of 5 stars

Understanding

Professional and I felt understood, very happy with everything

November 3, 2026
Vetster logo

Reply from Vetster

Thanks, Becky! We're glad you're feeling good about your Vetster experience.

Rated 5 out of 5 stars

Excellent vet!

November 2, 2026
Vetster logo

Reply from Vetster

Thanks for your review, Aimee! We're glad you had a good experience with your Vetster vet.

Rated 5 out of 5 stars

Vet was easy to understand explained…

Vet was easy to understand explained options to prevent the problem and explained treatments and what to look out for.

November 2, 2026
Vetster logo

Reply from Vetster

Thanks for the review, Brandon! It’s great to hear your Vetster vet explained everything so clearly. We hope your pet is doing well!

Rated 5 out of 5 stars

Vet appointment

Very informative and helpful

November 2, 2026
Vetster logo

Reply from Vetster

Thanks for the review, Ojorumi! Great to hear your Vetster experience was so helpful.

Rated 5 out of 5 stars

The convenience and ability to get…

The convenience and ability to get medical advice after hours. Offers a peace mind to know what to do until veterinary offices are open. Access to an appointment was easy as well. I was able to speak to a doctor within 20 minutes of looking for an appointment.

November 1, 2026
Vetster logo

Reply from Vetster

Hi Jennifer! We’re so glad you were able to reach a Vetster vet within 20 minutes and get some peace of mind after hours. We appreciate you sharing your experience!

Rated 5 out of 5 stars

10/10

Great advice and straight foward.

November 1, 2026
Vetster logo

Reply from Vetster

Thank you, Astra! We're so glad your Vetster vet gave you clear, straightforward advice.

Rated 5 out of 5 stars

Very helpful!

Dr was very knowledgeable and extremely helpful.

January 11, 2026
Vetster logo

Reply from Vetster

Thank you, Heather. We’re so glad your Vetster vet could help, and we hope your pet is doing well.

Rated 5 out of 5 stars

Convenient

We appreciate the convenience of being able to contact a vet during the weekends! It takes a lot of stress off of us!

October 31, 2026
Vetster logo

Reply from Vetster

Hi Mike and Kim, thank you for your review! We’re so glad Vetster could take some stress off your weekend.

Rated 5 out of 5 stars

The experience was great

The experience was great, the vet we saw was kind and gave us great medical treatment for our pug and will even be doing a follow up in a few weeks.

October 31, 2026
Vetster logo

Reply from Vetster

Thanks for your review, Stephanie! We're so glad your Vetster vet took great care of your pug, and that you have a follow up already in the works. We hope they're feeling better!

Rated 5 out of 5 stars

Super Convenient

Great for convenience and ease especially when looking for something quick and last minute.

October 31, 2026
Vetster logo

Reply from Vetster

Thanks for your review! We’re so glad Vetster could be there for you at the last minute and that it was quick and easy.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look