We had Oran who had come to our house for cold calling sales pitch and got us hooked. There has been no regrets since then. His product knowledge and friendliness won our hearts. We took the security... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot state enough how impressed I am at Verisure. We recently had a break in and the team contacted us straight away, the smoke defense worked as intended and scared the intruders off, and it was... See more
Company replied
We have a Verisure alarm system installed in our home yesterday by Alex. From our initial enquiry through to completion only took a few days and it was a pleasure from start to finish. Alex was... See more
Company replied
Great service, orán explained all the options extremely well. Made us a Tailor made alarm system. The system was then installed the same day by Dylan M and Orán which was incredible as we have just m... See more
Company replied
Company details
- Security System Installer
- Burglar Alarm Store
- Security Equipment Store
- Security Service
- Security System Supplier
About Verisure Ireland
Written by the company
Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America.
We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community.
We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come. For urgent customer support inquiries, please call 1800 856 060.
Protect Your Home or Business Today
Same-Day Installation Available
Call or start your quote now to get real peace of mind with a Verisure alarm system. We have same-day appointments available, and can install your alarm within 24 hours.
Contact info
Block F2, EastPoint Business Park, North City Centre, D03 T6P8, Dublin, Ireland
- 1800 856 060
- customersupport@verisure.ie
- verisure.ie
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Verisure camera installation
Brain from verisure was absolute brilliant explained the installation from start to finish could not be happier with service we got from verisure and brain i would recommend to friends and family
August 28, 2026
Unprompted review
Reply from Verisure Ireland
Hello Stephen Dempsey,
Thank you so much for taking the time to leave us a 5-star review!
We really do appreciate your feedback in relation to this!
Best regards,
Seb
Very bad experience with this company
Very bad experience with this company! The thieves entered the house and stole for 20 minutes, the alarm was set but in vain, no one came from the company Verisure, we were called, we did not answer the phone as we were out of the country, they had access to video cameras and seeing that they were stealing they did nothing! In those 20 minutes we could have been killed if we had been in the house!
July 31, 2026
Unprompted review
Reply from Verisure Ireland
Hello Olesea B,
Thank you for getting in touch!
I am truly sorry to hear of your experience, we understand how deeply distressing a real incident is and we greatly appreciate you bringing this matter to our attention.
I'd be keen to further investigate this matter, as we handle all our real incident cases with the utmost detail and attention. In order to help locate your account, we need some additional information. Please respond back to my email via Trustpilot with some additional account information and we will be in touch.
Best regards,
Seb
While the alarm is fine and works well
While the alarm is fine and works well, the service is not great. Spent 30 minutes on the phone trying to cancel my account after 2 years. I just learned I have a 2 month notice as a business customer, which I would have known if I had received my contract, but I never did. Staff wasn't great to speak to.
July 29, 2026
Unprompted review
Reply from Verisure Ireland
Hello Yann Maitre,
We appreciate you sharing your experience regarding the account cancellation process.
We understand your frustration with the notice period and the lack of contract documentation. We are reviewing our communication procedures to ensure all customers receive their contracts and are fully informed about terms. We are also addressing the concerns about staff interactions to improve our service.
Best regards,
Seb
I meant to post this review when it…
I meant to post this review when it happened its only when I was sorting though my paperwork I found the quote from Verisure. The sales representative was scare mongering, the first thing I was asked was "did I know of anyone who has been burgled and I hadn't so I replied accordingly that I had not" the next thing was he told me how easy it would be to break open our double patio doors with a simple screwdriver. Pressure selling or what the date of the was 10/10/2024
July 22, 2025
Unprompted review
Reply from Verisure Ireland
Hello Brian Dunne,
Thank you for bringing this to our attention.
We understand your concern regarding the mannerisms of the Sales Expert who attended your property, and appreciate you highlighting this matter.
With this occurring a long while ago, we have likely addressed this feedback and improved since this date. So whilst we appreciate you informing us of this, it's unlikely to still be relevant to our current installation visits, bearing in mind, it's not a practice we've ever endorsed or encouraged here at Verisure.
Thanks again for informing us of this, and rest assured, our team have always strived for improvements, and this can only be done directly from feedback like this. Since you never went ahead with any installation, I would assume you don't require any further assistance, however, should you need any help, please reach out to our Customer Support Team who can assist.
Best regards,
Seb
Five stars just because of Technician
I giving five stars just because of the customer service and technician they got. Jack Murphy came today to fix the batteries on door sensor and way beyond to fix the door bell too. Lovely champ would recommend any time.
July 8, 2026
Unprompted review
Reply from Verisure Ireland
Hello Sri Hari,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
No customer support after hours
No customer support after hours, if your camera stops working. They just blame it to arlo company, no response from them even though they get monthly charges from me and not the arlo company!
If the door bell stops working, again even the arlo team wouldnt reply properly because you didnt get the whole doorbell and chime set.
They will just say buy and pay but no customer support!
June 18, 2026
Unprompted review
Reply from Verisure Ireland
Hello Umer Slote,
Thank you for getting in touch!
I am so sorry to hear of the apparent lack of support from our Customer Support Team, it's never our intention to leave you feeling this way.
I would be more than happy to further investigate your Arlo concerns, as I'm sure there is something we can do to resolve them. In order to help locate your account, we need some additional information. Please respond back to my email via Trustpilot with some additional account information and we will be in touch.
Best regards,
Seb
I am extremely disappointed with the…
I am extremely disappointed with the service provided. My security cameras have not been working for the past month. I have contacted customer support multiple times and sent several emails, but no service engineer has been assigned and the issue remains unresolved. The lack of response and delay in resolving the problem have caused significant inconvenience and raised security concerns. I expect prompt action and better customer support in handling such issues.
May 15, 2026
Unprompted review
Reply from Verisure Ireland
Hello Shias Abdulkhadar,
Thank you for getting in touch!
I am so sorry to hear of the delay from our Customer Support Team, I'd be keen to get some further information as to why you're still awaiting a resolution.
In order to help locate your account, we need some additional information. Please respond back to my email via Trustpilot with some additional account information and we will be in touch.
Best regards,
Seb
Jack Murphy was excellent he explained …
Jack Murphy was excellent he explained the procedure and installed batteries in the key pad and a full system review.
June 16, 2026
Unprompted review
Reply from Verisure Ireland
Hello Ellis Orme,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
I am in spain where i have a property…
I am in spain where i have a property alarmed by Verisure I also have a property in Dublin Problem is i can only download one app and needs to change the location which the app does not recognize
I have no access to my system in Ireland now when my alarm is going off and i cannot access it through the app very very bad system
🙄
June 4, 2026
Unprompted review
Reply from Verisure Ireland
Hello FlowerPower,
Thank you for taking the time to leave this review!
I am sorry to hear about the difficulties you're facing when trying to control the alarm in Ireland via the app, we really do appreciate your valid feedback.
You are able to control the alarm via the app for both properties, all you have to do is change the region at the bottom of the screen when you go to log in - I understand this can be inconvenient and we have had this feedback in the past, there is certainly a possibility of integrating app logins from different regions into one login on the horizon, any updates regarding the app will be published on our website, or emailed to you directly.
Should you wish to discuss this matter, I'd be keen to go into detail regarding this specific concern. In order to help locate your account, we need some additional information. Please respond back to my email via Trustpilot with some additional account information and we will be in touch.
Best regards,
Seb
Maintenance Check
Today Sharon called to do a maintenance check, she was very efficient, changed the batteries and tested the system. Sharon was a pleasure to deal with.
April 8, 2026
Unprompted review
Reply from Verisure Ireland
Hello Amanda Ryan,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Sharon, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
No customer technical support available…
No customer technical support available for four days
Can't access the app on our phones to set the alarm and customer service is non existent
solution suggested ,ring us to set and unset your alarm or let the alarm go off and we will contact you through the keypad that is currently not working.
Would have given a zero star review if possible
April 2, 2026
Unprompted review
Reply from Verisure Ireland
Hello,
Thank you for getting in touch!
We always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
In order to help locate your account, we need some additional information. Please respond back to my email via Trustpilot with some additional account information and we will be in touch.
Best regards,
Seb
I have been experiencing issues with my…
Hi Seb, I am concerned that calls are not being logged despite the issue being reported. I also haven’t received any feedback or any follow-up call regarding the issue I raised last week.
--------------
I have been experiencing issues with my Verisure-Arlo security camera for the past couple of months, as it has not been working properly. I have raised multiple complaints during this time, but unfortunately, I have not received any response or resolution from your team.
Additionally, it appears that my calls have not even been logged, and I have received no updates whatsoever regarding my issue. This lack of support is extremely disappointing, especially considering I am being charged €50 every month for the service.
March 20, 2026
Unprompted review
Reply from Verisure Ireland
Hi Manu,
Thank you for getting in touch!
We have attempted to call you previously regarding this specific issue, we were unable to reach you and haven't heard anything from you since these last attempts in January.
Please contact our Customer Support Team by calling on 1800 65 60 60, who can connect you to our dedicated Arlo Support Team who can support you further.
Best regards,
Seb
Thanks to magic mike
Thanks to magic mike , great help from magic mike, verisure alarm best security at the moment.
March 30, 2026
Unprompted review
Reply from Verisure Ireland
Hello Fortune Nwokocha,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Mike, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Magic Mike is the best
Best security Alarm at the moment. Great assistant by Magic Mike.
March 30, 2026
Unprompted review
Reply from Verisure Ireland
Hi David,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Mike, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
We are very satisfied with the services…
We are very satisfied with the services provided. Dylan is very responsive and professional. We highly recommend him.
March 28, 2026
Unprompted review
Reply from Verisure Ireland
Hi Ann,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Dylan, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Would 100% recommend this company &…
Would 100% recommend this company & system& especially Magic mike , the loveliest person & most helpful person, his customer service was amazing
March 23, 2026
Unprompted review
Reply from Verisure Ireland
Hello lyndsey marmion,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Mike, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Wonderful service
The Guy here Jack Murphy, fixed my security system quickly with a smooth transition, what a professional guy.
Loved this service
March 26, 2026
Unprompted review
Reply from Verisure Ireland
Hello Prateek Singh Patel,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Feedback for Verisure
Hitesh, representative from Verisure was extremely polite and explained us the details very well and technically string guy explaining us all the pros and cons and gave the best suitable options to ensure total safety for out house.
March 25, 2026
Unprompted review
Reply from Verisure Ireland
Hello Yash Punjani,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Hitesh, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Our local service engineer was hitash
Our local service engineer was hitash, who was polite punctual and professional on every visit to our house.
March 25, 2026
Unprompted review
Reply from Verisure Ireland
Hello Dara Hayes,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Hitesh, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Hitesh was excellent-helpful
Hitesh was excellent-helpful, friendly, explained everything.
March 23, 2026
Unprompted review
Reply from Verisure Ireland
Hello Michael Connellan,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Hitesh, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
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