Homesecure Reviews 

3,129
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 806 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the staff members are exceptionally knowledgeable, friendly, and take the time to provide thorough explanations of the security setup. People appreciate the seamless and fast installation process, noting that technicians work cleanly and efficiently to ensure everything functions properly before leaving. However, some reviewers were not happy with post-installation communication and support. A few people mentioned experiencing significant difficulties when trying to reach customer service agents for assistance. Others also noted unexpected pricing details and a distinct lack of responsiveness regarding billing queries after signing up.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

Clients share positive opinions on service, highlighting efficient and professional installations by... See more

User experience

Users describe positive interactions with user experience, highlighting smooth and professional installation... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional support and helpful... See more

Response time

People report positive experiences with response time occasionally when reaching customer support. However,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from my first call with Jamie to order my alarm system. Easy to follow instructions from start to finish. Communications re installation date was very clear. Ken arrived out to the h... See more

Company replied

Rated 5 out of 5 stars

Customer of HOMESECURE FOR OVER 10 Yrs Was enquiring about outside cameras. Really helpfull offered me Upgrade on existing system new keypad sensors etc. I ordered camera front and back which they... See more

Company replied

Rated 5 out of 5 stars

I am absolutely delighted with my new alarm system. It was all so efficient from the phone call to installation that very day. The man I spoke to on the phone (I can't remember his name) was so friend... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant experience with Home Secure from start to finish. The whole process was smooth, professional and hassle-free. The installation was completed to a very high standard, and ever... See more

Company replied


Company details

  1. Security Equipment Store
  2. Burglar Alarm Store
  3. Security System Installer

Written by the company

HomeSecure protect over 30,000 Irish homes across the country. We offer a state of the alarm system and monitoring service to help secure peace of mind for our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,129)

769 reviews in the last 12 months

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Rated 5 out of 5 stars

The scales lady who sorted out…

The scales lady who sorted out installation date and the installation engineer.

September 3, 2026
Homesecure logo

Reply from Homesecure

We appreciate you taking the time to share your feedback regarding the scheduling and installation process. We are always working to improve our services.
HomeSecure

Rated 5 out of 5 stars

Homesecure installation

The installer clearly explained the options which were available to me, and how the new system works. He was extremely helpful, and I am delighted with the new alarm system.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Great experience from beginning to end with Homesecure from the Sales department to Installation. Pierce arrived at the time specified, he was efficient, helpful, courteous, professional and got the job done without any fuss. Pierce also recommended to add fire alarm detectors to my package. Very simple system to use. I now feel fully secure in my home. Highly recommend Pierce and Homesecure Ireland.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Cannot recommend Ken enough

Cannot recommend Ken enough. His knowledge and expertise on the day of installation was very much appreciated! He was extremely friendly & put my mind at complete ease.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Pierce

Excellent service from Pierce! He installed our alarm and cameras quickly and professionally, and made sure everything was working perfectly before he left. Very knowledgeable, helpful, and easy to deal with. Really happy with the installation and would definitely recommend him.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Alarm fitting

Keith D was out to install our alarms and we are very happy with the service provided. He explained everything clearly and demonstrated how to use the alarms. Would highly recommend.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Good guy

Good guy, proffessional job, well explained and went through the process perfectly. All questions answered satisfactorily.

September 3, 2026
Unprompted review
Homesecure logo

Reply from Homesecure

We're so pleased to hear that the process was well-explained and went perfectly for you. It's wonderful that all your questions were answered satisfactorily!
HomeSecure

Rated 5 out of 5 stars

Very quick installation and great…

Very quick installation and great support received from Matt showing how to use everything.

September 3, 2026
Unprompted review
Homesecure logo

Reply from Homesecure

We're so pleased to hear that your installation was quick and that you received such great support and guidance on using everything. Thank you for your wonderful feedback!
HomeSecure

Rated 5 out of 5 stars

We had Matt out to our today

We had Matt out to our today. He was super friendly and very knowledgeable. A really nice guy.

September 2, 2026
Unprompted review
Homesecure logo

Reply from Homesecure

We're so glad to hear Matt provided such a positive and knowledgeable experience today. We appreciate your kind words!
HomeSecure

Rated 5 out of 5 stars

Had my new alarm system installed today by Pierce from Home Secure

Had my new alarm system installed today by Pierce. He was very professional and helpful throughout the whole process. He made it seem so easy to use the Apps - I would definitely recommend Home Secure for your next alarm (and ask for Pierce🤣)

September 2, 2026
Unprompted review
Homesecure logo

Reply from Homesecure

We are delighted to hear that your alarm system installation went smoothly and that you found the process easy to understand. It's wonderful to know you had such a positive experience!
HomeSecure

Rated 5 out of 5 stars

Alarm upgrade

Keith D. was very professional, explained everything to us and made the whole process of upgrading our alarm system easy. Thank you

September 1, 2026
Unprompted review
Homesecure logo

Reply from Homesecure

We are so pleased to hear that the process of upgrading your alarm system was made easy and that everything was explained clearly. Thank you for sharing your positive experience!
HomeSecure

Rated 5 out of 5 stars

Home Secure installation experience

The choices of sensors required was explained expertly before hand by Ken and implemented in a timely manner. After installation Ken explained and demonstrated how to use the system. This was great as new alarm systems can be daunting to use but Ken simplified this with his explanation and by getting the customer to set and deactivate the alarm in the various modes. Overall it was a very pleasant experience. Thank you.

September 1, 2026
Unprompted review
Homesecure logo

Reply from Homesecure

We are so pleased to hear about your positive experience with Ken and the installation of your new alarm system.
It's wonderful to know that the explanation and demonstration were helpful in making the system easy to understand and use. We truly appreciate you sharing your feedback!
HomeSecure

Rated 5 out of 5 stars

Pierce serviced my house alarm and did…

Pierce serviced my house alarm and did an amazing job, didn’t take long at all! Great job

September 1, 2026
Unprompted review
Homesecure logo

Reply from Homesecure

We're so pleased to hear that your alarm service was handled so well and efficiently. Thank you for sharing your positive experience with us!
HomeSecure

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