Worst customer service and return policies. If you are buying anything big in size, please stay away. That which the company is claiming is false. They are obliged by law to assist the customer wit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would definitely recommend this company to friends. I ordered a sink to Oslo and it arrived two days later. The product was good quality and exactly as I’d hoped it would be.
Company replied
The best prices and the best Team! I got professional support to choose products, and also fast and useful help linked to delivery.
Company replied
Delivery was late but I got the order eventually and support replied within a day which is nice.
Company replied
Company details
Written by the company
Om VVSkupp.no Designkupp AS er selskapet bak vvskupp.no og er lokalisert i Sarpsborg. Fra oppstarten i 2005 er vvskupp.no er i dag stolt av å være Norges ledende nettbutikk innen salg av baderomsprodukter, kjøkkenutstyr og VVS til både privat- og bedriftsmarkedet. Vi har et vareutvalg på over 70 000 produkter og et dedikert team på 11 ansatte som i 2022 betjente over 30 000 kunder. Vi legger stor vekt på kvalitet og sikkerhet, og følger derfor alle gjeldende offentlige forskrifter og normer. Dette sikrer at alle produktene i vår nettbutikk er grundig testet og godkjent for bruk under norske forhold. Ved å oppfylle disse standardene sikrer vi våre kunder trygghet og tillit til produktene de velger fra vvskupp.no. Vi forplikter oss også til å overholde den norske Kjøpsloven slik at våre kunder kan være trygge på at deres rettigheter ivaretas ved kjøp hos VVSkupp.no. Vi er opptatt av å skape en problemfri handleopplevelse og står alltid klare til å håndtere eventuelle utfordringer eller spørsmål våre kunder måtte ha. Med et bredt spekter av produkter og vårt fokus på kvalitet og kundeservice, bør VVSkupp.no å være den foretrukne nettbutikken for alle som søker pålitelige og effektive løsninger innen baderomsprodukter, kjøkkenutstyr og VVS. Vi ser frem til å fortsette å betjene våre kunder med dedikasjon og profesjonalitet, og samtidig opprettholde vår posisjon som Norges ledende nettbutikk på dette området.
Contact info
Bjørnstadmyra 10, 1712, Grålum, Norway
- +47 47 05 70 00
- info@vvskupp.no
- vvskupp.no
3.7
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service and return…
Worst customer service and return policies. If you are buying anything big in size, please stay away.
That which the company is claiming is false. They are obliged by law to assist the customer with a return, when it cannot be return via normal mail. They don't do that. They actually advice you incorrectly to make things even more complicated. As said before, worst customer service. You buy from this company, you are gambling with your money.
April 29, 2026
Unprompted review
Reply from VVSKupp
Hei Esteban Matias,
Legger ved det vi skrev til deg for 5 dager siden:
Når en bestilling allerede er sendt fra vårt lager, er det dessverre ikke mulig å avbestille den direkte. I slike tilfeller må varen returneres etter mottak, og returkostnaden dekkes av kunden. Dette er standard returpraksis som gjelder hos de fleste butikker.
Mvh.
VVSkupp.no
Advertisement
Received the requested goods on time.
December 3, 2025
Unprompted review
Reply from VVSKupp
Hei Pegah,
Takk for hyggelig tilbakemelding! 😊
Vennlig hilsen,
VVSkupp.no
Delivery was late but I got the order…
Delivery was late but I got the order eventually and support replied within a day which is nice.
May 12, 2025
Reply from VVSKupp
Hei Sigmund,
Takk for hyggelig tilbakemelding! 😊
Vennlig hilsen,
VVSkupp.no
You don't know how bad a purchase can be until you buy at vvskup can…
You don't know how bad a purchase can be until you purchase from vvskupp.no
Before Easter I called to ask for the shipping of the products which on sites were in stock. The answer was within Norway for products in stock it can be within 24 hours otherwise in a few days.
I did the purchase, some of the products now result unavailable therefore the end is unknown. So you buy accessories for the bathroom that is finished but you can't make it usable because the accessories aren't available and you don't even know when they're be available. The worst thing is their customer service, non existence. I called every day but answers always a woman who doesnt speak English and doesnt pass anyone else on the line.
It looks like this company is a scam. Completely unsatisfied.
April 22, 2025
Unprompted review
Reply from VVSKupp
Hei Elvi,
Vi beklager at dere opplever utfordringer med leveringen. Ordren ble registrert den 23. april, og det ble oppgitt en estimert leveringstid på inntil 14 virkedager. Vi forstår at det kan være frustrerende å vente, men vi synes det er noe tidlig å vurdere leveringen som forsinket etter 6–7 virkedager.
Det kan ha oppstått en misforståelse i kommunikasjonen, men med mindre annet er avtalt, sender vi som standard én samlet levering. I slike tilfeller vil varen med lengst leveringstid avgjøre når ordren blir sendt.
Vi har gått gjennom tidligere dialog og kan ikke se at det er avtalt en dellevering på denne ordren.
Mvh.
VVSkupp.no
The best prices and the best Team
The best prices and the best Team! I got professional support to choose products, and also fast and useful help linked to delivery.
October 10, 2024
Unprompted review
Reply from VVSKupp
Hei Zsuzsanna,
Takk for hyggelig tilbakemelding! 😊
Vennlig hilsen,
Vvskupp.no
Advertisement
Have a nice day
I bought a battery, which in the photos is a Panasonic made in the States, and I got a Chinese one that I would not have bought if I had seen it. Not at this price. Fix your photos this way, you are lying to people!
September 25, 2024
Reply from VVSKupp
Hei Apostol,
Vi benytter kun produsentens egne bilder i vår nettbutikk. At de har valgt å bytte batterileverandør uten å bytte bilde er beklagelig og noe vi vil ta opp med produsent.
Mvh
VVSkupp.no
I suggest personally going to shops…
I suggest personally going to shops like Obs, Monter, Bauhus etc and buying it yourself, at least you will know what exactly you are buying and what exactly you are getting for the money you paid. And it will not be like you are opening the package and seeing there is no battery and then you have to purchase battery with additional shipping cost.
June 13, 2024
Reply from VVSKupp
Hi Jacob,
Sorry for the inconvenience.
You ordered a battery powered tool from us, batteries for these types of products as well as power tools are sold seperatly, this is completely normal since some people have batteries already for these types of products.
If its not mentioned in ads that batteries are included we suggest contacting us before ordering if you assume this would be included.
If you have any further questions feel free to contact us.
Best regards,
Vvskupp.no
Rask levering!
July 9, 2024
Reply from VVSKupp
Hei Olga,
Takk for hyggelig tilbakemelding! 😊
Vennlig hilsen,
Vvskupp.no
Reply from VVSKupp
Hi Viktor,
Thank you for the nice review! 😊
Best regards,
Vvskupp.no
Advertisement
Reply from VVSKupp
Hei,
Takk for hyggelig tilbakemelding! 😊
Vennlig hilsen,
Vvskupp.no
Rask levering god pris.
June 19, 2024
Reply from VVSKupp
Hei Arne,
Takk for hyggelig tilbakemelding! 😊
Vennlig hilsen,
Vvskupp.no
Alt for lang leveringstid
June 18, 2024
Reply from VVSKupp
Hei Stig,
Vi beklager ventetiden. Dessverre oppstod det forsinkelser med produktet du bestilte.
Vi har dessverre begrensede muligheter til å påvirke leveringstidene til våre leverandører når det oppstår forsinkelser, men har selvfølgelig full forståelse for at at det kan være frustrerende.
Vennlig hilsen,
Vvskupp.no
God service
June 7, 2024
Reply from VVSKupp
Hei,
Takk for hyggelig tilbakemelding! 😊
Vennlig hilsen,
Vvskupp.no
Advertisement
Kari has been extremely helpful in…
Kari has been extremely helpful in finding solutions to some ongoing order issues.
June 10, 2024
Reply from VVSKupp
Hei,
Takk for hyggelig tilbakemelding! 😊
Vennlig hilsen,
Vvskupp.no
Slow on deliveries and stock numbers not real.
Good prices but otherwise, very slow on deliveries, stocks not updated and not true.
June 6, 2024
Reply from VVSKupp
Hei Bo,
Vi beklager ventetiden. Dessverre oppstod det forsinkelser med produktet du bestilte.
Vi har dessverre begrensede muligheter til å påvirke leveringstidene til våre leverandører når det oppstår forsinkelser, men har selvfølgelig full forståelse for at at det kan være frustrerende.
Vennlig hilsen,
Vvskupp.no
This internet store is total mess
This internet store is total mess, this is 3d time I buy from it and every time the same, long waiting time till they sending parcels out. Bought item on 7th may it still not send on 15th, ( item was in storage as they say )
May 7, 2024
Reply from VVSKupp
Hei Paulius.
Produktet du bestilte var ikke lagerført ved bestilling og hadde en oppgitt leveringstid på ca. 5 virkedager. Du bestilte mandag den 6. mai og ordren ble sendt fra oss i går den 14. mai. Med fratrekk av en ekstra helligdag (kristi himmelfartsdag) på torsdag er dette 5 virkedager.
Mvh.
vvskupp.no
Reply from VVSKupp
Hei Vanessa,
Takk for hyggelig tilbakemelding! 😊
Vennlig hilsen,
Vvskupp.no
Advertisement
Reply from VVSKupp
Hei,
Takk for hyggelig tilbakemelding! 😊
Vennlig hilsen,
Vvskupp.no
Refusal to price match
Ordered an item, attempted to cancel 1130 the next day. Was told it was already shipped. Now, 26 hours after being told that, still no shipping confirmation or tracking number.
Says on the website they will price match. Attempted to have item price matched as the "47% off sale price" was still over 2x regular price elsewhere, they refused.
Now item is removed from their site completely.
Waiting for the delivery and will send right back.
February 26, 2024
Unprompted review
Reply from VVSKupp
Beklager misforståelsen. Deres ordre er kansellert iht. til deres ønske og vil ikke bli levert. Vårt prisløfte gjelder dessverre ikke for kampanjer eller midlertidige salg. Beklager dette.
Rask levering
November 24, 2023
Reply from VVSKupp
Hei,
Takk for hyggelig tilbakemelding! 😊
Vennlig hilsen,
Vvskupp.no
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.