Bygghjemme.no Reviews 

Cancelled the order because they claimed the price was wrong. Positive that they refunded afterwards.

Very prompt delivery of my order! Besides help to fill the order form when I couldn’t manage to fill it on «My page» on the net.
Bygghjemme needs to thoroughly go through their routines for ordering on the net.
Procedure to become a member/ customer is not comprehensible for laymen like me! Could it be simplified and maybe engage another data firm to fix the issues?!

I ordered something that they were not able to delivered (procurement issues) and they were able to offered me a more expensive alternative with a discount. Happy

Slow and non-exsting response, inaccurate & incomplete feedback, particularly for norwegian bathroom piping/plumbing standard, very short return window. I don't recommend this online shop.

After the response I received from here, I tried to contact Bygghjemme.no again, by phone, but I did not get a response, they were not answered after a good while of waiting. And after 13 days I received a response to my previous email, again without a satisfactory solution nor compromise.

I placed an order for some tile on the 13th of May. On the 15th it said the order had successfully arrived in Oslo. Then I got the message that it was delayed in Oslo without an explanation. I contacted Bygghemma three times to find out what was going on. It is now the 27th of May and it's still sitting in Oslo. I had workers here working on my kitchen who were waiting on the tile. They had to move on to another project and I'm sitting here with no tile, and no one to put it up if it ever does arrive. I have asked for a refund but didn't get a response. I am really frustrated and disappointed.

I am writing to express my strong dissatisfaction with how bygghjemme.no operates.

I recently purchased a product that was listed as "in stock" on your website. You captured the payment immediately, only to cancel the order several days later, claiming the item was unavailable.

I find this practice highly unprofessional and deceptive for the following reasons:

Fictitious Inventory: The product is still listed for sale on your website at this very moment. This proves that this is not a one-time technical error, but a deliberate practice of selling goods you do not possess.

Misuse of Customer Capital: By charging for non-existent items and holding onto those funds for several days before issuing a refund, it appears you are systematically using customers to boost your company's short-term liquidity and interest earnings.

This behavior borders on a scam. A reputable business does not capture funds until the item is confirmed and ready for shipment, and they certainly update their inventory immediately when a product is out of stock.

I expect you to rectify your internal routines and remove the item from your store immediately to avoid misleading more customers.

I bought underfloor heating and a product came up as outletvare. Although the delivery was very quick (I mean paid 200kr) I discovered the delivered product was incorrect (1m not 1.2m wide). I had bought it on the basis it was 1.2m. I sent an email to ask for my options, both of which have been ignored. It means I will have to adapt my plan for the heating or use my angrerett (that is, if they respond). Even then, I'm now wondering about whether my product is ok given the sharp practice. Pretty odd behaviour and won't get you any customers.

Never understand that I have given a wrong address despite multiple reminders. Poor online setup.

Ordered shelves mid August with a 4-7 workday delivery. Received an email three days later that goods were shipped and I would soon receive a tracking link. However, all I got since then is silence... Tracking number doesn't return anything, customer service is unreachable, but cannot cancel order because "it is sent".

I don't understand why they advertise with a delivery time of 4-7 workdays if they cannot keep up with that. At least they could communicate about delays, or have a customer service that can be reached. Only recommend this store if you have all time in the world for receiving your products.

Edit: Interesting that I got a reply when filling out this review. Unfortunately, not with much more information ("it will be delivered soon"), and a tracking link that does not work...

I must rate a 0 if here is this choice. I made a order before 10th July, and until now, I have not get the product, and no delivery info at all. I am asking a refund to the email, and I am waiting for the result. will keep updating here.
--------------------
situation updated Today is 19th August
Thanks for trustpilot.com for backing up me about the case.

I order the product on 9th July. Did not get any info about deliver. So I complaint on the web for track number.

23 July, i received a feedback to say they will give me my track number, but nothing happening;

I wrote complain on trustpilot.com.

6th August, I complaint on the web again and asked for refund, and several days later, got an note ´ we need to confirm that your package has not been delivered yet.` then nothing happening.

18th August, came one email saying the order has been cancelled and will proceed refund.

(And got a email from Trustpilot, the seller contact them and ask for more details. )

Conclusion,

So until now, 19th August, still not received money. or product. My bank has a note saying here is a refund initiated, if refund wont fulfilled, I will come back and write complain again.

I dont understand, whats happening there? and I wont shop here anymore.

Thanks for trustpilot.com again because I guess if i did not leave a message here, they wont be any progress.

Misleading information and terrible service. Advertising with 2-5 days delivery time, but 2 D days after the order they change to 1 1/2 month delivery time. Thereafter no more information about the duration from the "sending date", no track/&trace. Since it has been 2 weeks now for the "transport" wonder whether the goods are maybe coming from Asia... Their "customer service" informs that due to "technical problems" there's no communication possible over the phone, e-mails says to be replied however still waiting for reply.
How long shall i wait? Conditions say the cancelling after the "sending date" is not possible. BEWARE!

Order some parts its come feil product . Try to return its takes 2 weeks till i get answer from them . I Send it back and i get the parcel back they not pict up the parcel . Try to call phone its off . Dont buy nothing from this company !!!! Shit not a company !!!

How is this store allowed to operate, the customer service is not responding to anything, reporting this shit stain to the forbrukerrådet. DO NOT BUY, EVER.

Fast delivery and amazing communication with vendor. Product of high quality. Very low delivery costs. Highly recommended.

I ordered a product from this company and it it was also missing key parts. I've reached out to their customer service multiple times via email and have gotten zero response. Completely unprofessional and disappointing experience.

At this point, I just want a refund or the correct item sent — but with how they’ve handled things so far, I wouldn’t recommend anyone risk buying from them.

Save yourself the headache — shop elsewhere.

I have filled out your form online due to the transport company Bring rejecting the item due to it being damaged. I have not had anyone contact me regarding either sending me a new item or refunding my payment

New scam alert! 🚨 I ordered a product. They said it was wrong price and ordered Posten to return the product. I never got the product, nor the refund!

Quick delivery and good quality :)

Good delivery and service