Good location for us to drop off/pick up as we had accommodation near the shop, but it is cobbled street and not fully accessible by car, so be aware of that. Staff were super lovely, the whole proces... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Bounce is the largest luggage storage network in the world, with more than 13,000 locations in 4,000+ cities worldwide. By partnering with local businesses around the world, Bounce empowers people to be free to explore wherever they are. Through the Bounce app or website, customers can find and book luggage storage in minutes, drop off their bags, and enjoy their day hands-free.
Contact info
548 Market St, 94104, San Francisco, United States
- 1 (415) 300-2554
- team@usebounce.com
- usebounce.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great luggage storage service in a…
Great luggage storage service in a really convenient location. The people were absolutely lovely and so helpful, they even helped us book a taxi. We felt completely comfortable leaving our bags there as everything seemed very secure. And as an added bonus, they have the cutest dog ever! Would definitely recommend!
Very quick and courteous- great service…
Very quick and courteous- great service - gave us peace of mind and we could relax whilst sightseeing- would def use again
The owner was polite and helpful
The owner was polite and helpful. The place is easy to find and near the station
We couldn’t find any lockers at Tokyo…
We couldn’t find any lockers at Tokyo station for our luggage and we really needed them to be somewhere safe for half a day before moving on. We made a spontaneous booking over Bounce and were offered this address within walking distance of the drop off went smoothly. The staff were friendly. The luggage was safe. No hassle at pick up time. Payment online. I recommend this solution.
Worked great
Worked great. Took all our luggage. Short walk to shvonbrunn.
Very convenient for Embankment / Covent…
Very convenient for Embankment / Covent Garden area not having luggage in crowds. No problems with QR code in drop off or collection, and a good price
Horrible experience use at your risk
Horrible experience use at your risk. I booked a cab to go directly to the location to drop off my bag, but I waited 30 minutes for assistance at the store but after 30 minutes he messaged me to tell me they are closed and no apologies. I then had to take another cab to a different location, even though I had mapped out my trip prior to coming. Customer service did not help me—she simply told me to call or cancel. Additionally, when I asked if there could be any compensation, I was slapped with an "I can't help you as it's in the T&Cs."
I had to rush to find another spot, scouring reviews on the go, which wasted even more time and money as I had to cab to a location further away (thankfully, that next location had used Bounce before). I would say I don't recommend Bounce. Use at your own risk or do extensive research before booking—I saw many reviews of different Bounce partners showing that while some sign up, there is clearly severe miscommunication between Bounce and the host companies.
staffs were amazing
staffs were amazing , helpfull and kind
Location is very godd because close to every Center you need , underground , tramway , restaurant, market .
Brilliant service and easy to find…
Brilliant service and easy to find although many say otherwise
Follow the directions and you will be fine
Staff professional and friendly and will definitely use again
Fast, secure and easy way to store your luggage abroad
Super fast and secure way to drop our luggage that we used in Sicily. Saved us a lot of time and made it possible for us to explore the city before our Airbnb check in, highly recommend!
Happy Customer
Glad I came across bounce! Useful when we needed a way to temporarily store our bags securely while we roam the city
It was very convenient to my area and…
It was very convenient to my area and very easy to do.
The owner was polite, quick service
The owner was polite, it took seconds to drop my bad off and it was very quick to return it. Would use it again.
Helpful and polite staff.
Great location when I needed to store…
Great location when I needed to store my bag near the airport. I appreciated their quick service and nice staff.
Best price and very easy to book and…
Best price and very easy to book and pay. Staff all very helpful. Many luggage stores close early or mid-evening which is really not much use. I have used Bounce before and will do so again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.