Bounce Luggage Storage Reviews 

4,555
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally convenient locations, noting they are extremely easy to find near major train stations, popular attractions, and local accommodations. Travelers also highlight the welcoming, helpful staff and describe the overall luggage drop-off and collection process as smooth, quick, and entirely hassle-free. However, some customers also noted frustrating issues with specific partner locations, reporting unexpected discrepancies regarding booking availability, sudden schedule changes, or capacity limits. A few reviewers were additionally dissatisfied with unexpected costs, mentioning high prices or feeling that the service did not match the perceived value.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, welcoming, and... See more

Location

Users describe positive interactions with location, noting that spots are generally easy to find and... See more

Service

Customers consistently note positive experiences with service, highlighting that drop-off and pick-up are... See more

User experience

Reviewers highlight positive aspects of user experience, noting that everything goes smoothly and the process... See more

Price

Clients share ambiguous opinions on price, with some finding rates quite affordable compared to other... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good location for us to drop off/pick up as we had accommodation near the shop, but it is cobbled street and not fully accessible by car, so be aware of that. Staff were super lovely, the whole proces... See more

Rated 5 out of 5 stars

The staff at RITM Ternes were brilliant, both spoke English much better than I spoke French and were very friendly and helpful. Our luggage was stored behind a locked door behind the reception... See more

Rated 5 out of 5 stars

Easy and convenient service to use when exploring a town without having to lug your luggage around or leave it in your car in full view. But if you have a car, check which locations it’ll be easy to p... See more

Rated 5 out of 5 stars

Location was perfect, the staff were very friendly. He made us at ease leaving our belongings, made conversation and was attentive to our needs. Will 100% recommend and reuse this store. Thank you so... See more


Company details

  1. Travel & Vacation

Written by the company

Bounce is the largest luggage storage network in the world, with more than 13,000 locations in 4,000+ cities worldwide. By partnering with local businesses around the world, Bounce empowers people to be free to explore wherever they are. Through the Bounce app or website, customers can find and book luggage storage in minutes, drop off their bags, and enjoy their day hands-free.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,555)

2,166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great luggage storage service in a…

Great luggage storage service in a really convenient location. The people were absolutely lovely and so helpful, they even helped us book a taxi. We felt completely comfortable leaving our bags there as everything seemed very secure. And as an added bonus, they have the cutest dog ever! Would definitely recommend!

September 4, 2026
Unprompted review
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Rated 5 out of 5 stars

We couldn’t find any lockers at Tokyo…

We couldn’t find any lockers at Tokyo station for our luggage and we really needed them to be somewhere safe for half a day before moving on. We made a spontaneous booking over Bounce and were offered this address within walking distance of the drop off went smoothly. The staff were friendly. The luggage was safe. No hassle at pick up time. Payment online. I recommend this solution.

August 31, 2026
Unprompted review
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Rated 1 out of 5 stars

Horrible experience use at your risk

Horrible experience use at your risk. I booked a cab to go directly to the location to drop off my bag, but I waited 30 minutes for assistance at the store but after 30 minutes he messaged me to tell me they are closed and no apologies. I then had to take another cab to a different location, even though I had mapped out my trip prior to coming. Customer service did not help me—she simply told me to call or cancel. Additionally, when I asked if there could be any compensation, I was slapped with an "I can't help you as it's in the T&Cs."
I had to rush to find another spot, scouring reviews on the go, which wasted even more time and money as I had to cab to a location further away (thankfully, that next location had used Bounce before). I would say I don't recommend Bounce. Use at your own risk or do extensive research before booking—I saw many reviews of different Bounce partners showing that while some sign up, there is clearly severe miscommunication between Bounce and the host companies.

September 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Happy Customer

Glad I came across bounce! Useful when we needed a way to temporarily store our bags securely while we roam the city

August 30, 2026
Unprompted review
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