Unzer Reviews 

Unzer Support Ticket: #7915083
Unzer was already withholding €45,029.36 from our company. On 15 September, Unzer informed us in writing under support ticket #7915083 that the payout could not be processed for technical reasons because our webshop was not reachable/operational at that time.

Our webshop has since been fully restored and has been online, operational and publicly accessible for several days. We informed Unzer immediately and explicitly asked them to confirm that the outstanding amount would be included in the next regular payout.

Today, 21 September, we received a new settlement statement. Instead of paying out the previous €45,029.36, Unzer has added the new turnover to the outstanding balance.

Their own settlement statement now shows:

Outstanding amount: €45,029.36
New turnover: €13,668.00
Fees: €185.98
Chargebacks: €0.00
Adjustments: €0.00
New holdback: €0.00
Total outstanding: €58,511.38

The reason Unzer itself previously gave us for not processing the payout — our website being temporarily unavailable — has been resolved.

This is not a minor amount. We are talking about €58,511.38 of company funds. We have repeatedly tried to resolve this directly with Unzer, but our requests for a clear explanation and confirmation of the payout remain unanswered.

Due to the amount involved and the continued lack of a response, we are now considering legal action to recover the outstanding funds if this matter is not resolved promptly.

We therefore ask Unzer publicly once again, regarding ticket #7915083:

Why are you holding €58,511.38 of our funds and not paying it out when the reason you previously provided no longer exists, and on what date will the full outstanding amount be transferred?

We would still prefer to resolve this matter directly and professionally. If Unzer pays the outstanding amount or provides a substantive explanation and concrete resolution, we will update this review accordingly.

------UPDATE 21 sept 2026, 17:50------

Unzer responded publicly to this Trustpilot review within approximately 30 minutes.

Their response states that updates will be provided through our support ticket.

But that is exactly the problem.

Unzer is able to respond publicly on Trustpilot within 30 minutes, while our direct emails concerning €58,511.38 of our company funds do not receive a substantive response and are completely being ignored, some of them are not even replied within a week!

We have repeatedly contacted Unzer regarding ticket #7915083 and asked for a clear explanation and the release of our funds. Instead of answering our emails, Unzer now responds almost immediately on Trustpilot with another generic message telling us that updates will be provided through the very support ticket where our questions remain unanswered.
Respond to our emails and ticket #7915083, explain why €58,511.38 is still being held, and release our funds without further delay.

------UPDATE 22 sept 2026, 12:55------

Unzer is still withholding €58,511.38 of our funds.
They refuse to pay us the money.
The reason Unzer previously gave for withholding the payout has been resolved. Our website is fully operational again.

€58,511.38 is on our balance of Uzer.
------UPDATE 23 sept 2026, 12:00------

Unzer still has not paid our €58,511.38 and still has not provided a response to our emails.

Based on our experience, I strongly recommend that merchants using Unzer seriously consider moving to another payment service provider.

When a PSP can withhold €58,511.38 of your company’s funds without providing a clear explanation or timely resolution, I cannot consider my company’s funds safe with that provider.

Unzer: release our €58,511.38 !!!

------UPDATE 24 sept 2026, 13:00------
Unzer is ignoring our emails complete and refuses to release the money.
------UPDATE 01 oct 2026, 18:00------
Unzer ignoring all our emails and still holds €58,511.38 without any reason.
------UPDATE 05 oct 2026, 16:15------
Unzer ignoring all our emails and refuses to pay.
------UPDATE 09 oct 2026, 16:20------
Unzer ignoring all our emails and refuses to pay.
------UPDATE 13 oct 2026, 23:15------
Unzer ignoring all our emails and refuses to pay.
------UPDATE 25 oct 2026, 23:15------
Received an answer from Unzer that all our money wil be held in their bank account. This is 100% theft.
We have already escalated this matter to the CSSF in Luxembourg and we trust on the process they will help us. If not, we will consulate a lawyer to get our money with a civil procedure.

Very satisfactory

I regret ever choosing Unzer as our payment provider.

The problems started immediately. They initially had the wrong (higher) discount rate stored on our account, which meant they had to reverse and recalculate numerous transactions. My advice: double-check every fee and every settlement. The effective clearing costs are also much higher than expected because additional clearing fees are charged that were never clearly disclosed.

Things only got worse. Within just 8 days, we had 3 separate days where the Kassenschnitt did not match the actual card payments received. As a merchant, that is completely unacceptable.

Instead of investigating the issue themselves, Unzer expects me to do all the work—taking photos of well over 100 transaction slips, comparing every transaction manually, and repeatedly explaining that their totals don’t match. How am I supposed to know which transactions failed in their system?

Customer service has been extremely disappointing. The customer service agents repeatedly sent the same generic copy-and-paste responses without addressing the actual problem. I requested to speak with a supervisor multiple times, and those requests were simply ignored.

When you’re dealing with payment processing, accuracy and accountability are essential. Unfortunately, based on our experience, I cannot recommend Unzer. We have stopped using their terminals until someone competent takes ownership of these issues.

Be very careful, verify every settlement, and make sure you understand all of the fees before trusting them with your business.

I’ve been trying to become a customer for over a month!
They completed the initial KYC, collected all the required documents about my company and data, and told me I’d receive an offer on September 21st. Since then, I’ve been calling, emailing, and following up constantly—yet I keep getting the same response: “We’ve forwarded this to our colleague; he’ll get back to you.” I mean what if this colleague is sick or quit the job or a million other reasons then I just get ghosted?!!
I’m literally trying to give them business, and this is the treatment I get. I can’t imagine what the support would be like if I were already a customer and needed help.
Terrible experience. Not recommended.

Fast shipping. Well-packaged. A perfect fit. I appreciate your excellent service.

We' ve already did 3 separate purchases - isofix, stroller for baby and bike for our daughter. The quality is amaizing. Good prices, a lot of product to choose from and fast delivery. All in all - great service!

quick and friendly service

The website gave accurate advice and description about the walking boots I bought. I was therefore pleased with the product. The price was also the best available I could find for the specific model I had decided on. I paid by invoice and the boots were delivered promptly (within 4 days). I am really pleased with the boots and the service because I wanted the opportunity to try on the bots and walk them in the house before I paid. If I had wished to return them, there was packaging and a return label provided with the original package so I would not need to print anything out.

Great alternative, thanks.

Great no probs at all

We are impressed!
Very professional, along with top Quality.
Many thanks to your Team.

My daughter like the product I ordered for her

the easy way to shop

Good customer service!

Unzer is a very professional company . Thank you for the patience . Best regards

R. Niggli

Top, Super, Schnell

Payolution has always made my dreams come true. They are always ready to help with the pay, once you use them for payment and stay in the agreement without defaulting then they will always be at your back whenever you need help.I am happy and sertisfied with the service..