PAYONE GmbH Reviews 

This is a formal complaint regarding the unexplained charges I have received from your company.

I made purchases at ALDI Süd and Deutsche Post in total round about €18, but the payments were later returned and the purchases were declined. I assumed this was a problem with my bank. Suddenly, I was informed that I have to pay from €18 to €42.20 and increasing again to €59.15 within just 5 days.

The problem is: I have never received a contract, clear explanation, proper invoice, or any information showing why I supposedly owe you this money. Even ALDI Süd and Deutsche Post have no idea what this charge is about.

Your communication is extremely unclear and unacceptable. There is no clear IBAN, reference number, or transparent breakdown explaining where the €59.15 comes from.

I want to cancel anything associated with my details and be completely free of this matter. Do not simply demand payment, provide a clear legal and contractual explanation for this charge first.

Please resolve this immediately and confirm in writing.

Great experience. Payments are made efortlessy.

Stay away! extra charges and German customer service very rude, I called 2 times, and she even hanged the phone in my face just to ask for more explaining and was very sarcastic. It is not fair that my card was charged in the shop and 2 days later they said the card was refused now you have to pay 6 euro more on top of the original sum just because they have to be involved. no honest and hidden charges. it was no were written that all this extras would be added. be careful and I would honestly avoid any service or payments made through PAYONE!

I would strongly advise against using PayOne. We have been using the provider for 8 years and are finally changing. We have had enough. We have repeatedly had so-called assignment errors, which mean that we only get 10% of our sales paid out. You are not informed about this, but have to ask first. This is impossible by phone and when you write to support, the response time is 15 days with the note that 35 days is the standard processing time.
Even if such an error has occurred, PayOne does not immediately pay out the outstanding amounts, but withholds them until the next settlement. This is completely against the law how to handle third-party funds - we will report this to the BAFIN.

I am beyond words very disappointed and embarrassed at the service from payone. My wife don't have an account with payone but she bought from rossman and the money was debited from her account and now payone sent her a letter claiming that same amount. We have paid the money already which was 22.61€ but to my greatest surprise payone forwarded her information to inkasso that we have not pay and now they keep debiting both her post bank and Sparkasse account. This is very frustrating because we went to rossman and they told us they have no idea about payone collecting money from people's account. Please this is very bad and doesn't speak well of the company. We demand an explanations and payone should stop debiting her account please.

Used to be a good company, but nowadays it is the worst company to work with. I am a customer and trying to get in touch for a week now, facing long waiting times if you call them (I hang up after 61m waiting), don't respond to emails, don't call back if you chose for the option to be called back and don't respond to service forms. Have faced this a couple of times now over the last year. If you want to work with a professional company with a decent service level, avoid working with Payone as payment facilitator!!!

Update 22-11-2024 (two weeks later)
Over the last two weeks nobody from Payone reached out to us, despite several attempts from our side to get in touch with Payone. We learned from other people that they don't have a team anymore that supports customers in the Benelux. So if you have a company in the Benelux, it is recommended to use another service provider for processing your transactions.

Update 29 November 2024:
Finally somebody reached out to me but only got an answer to a part of my questions. After several reminders they still didn't provide an answer on the remaining questions. For potential new clients from the Benelux, they still don't have a Benelux service number so based on my experience I recommend to look for another payment facilitator to process your transactions.

Update 17 December 2024:
PayOne's support team is already checking for two months which service number should be used by customers in the Benelux (shouldn't be too dificult to answer this question). Currently there is no possibility to use the service number provided (not working) so there is no possibility to reach out to Payone for support as the persons working at the German support team cannot help customers from the Benelux.

I had a truly frustrating experience with PAYONE. First, they confirmed in writing that there were no open amounts on my account. Then, shortly after, I received a notice that they were about to withdraw a small amount of €0.07 from a bank account that I had already closed months ago. I don’t even care about the 7 cents—I can send it to them immediately—but first they say there's no open amount, then suddenly there is, and now they don’t even answer my emails. Seriously, what kind of company operates like this? How can you say there is no open balance and then suddenly find one? Absolutely ridiculous! They need to get their communication and internal processes straightened out.

Update:

I now have sent 7 cent to their account. But they seem to be taking advantage of the situation. Despite my clear communication, they presumably tried to withdraw the money from my closed account anyway, and now I have a new charge of €9.70. I assume these are late fees, which are entirely unjustified. PAYONE's internal mismanagement has created this problem, not me. It's absolutely unacceptable how they handle customer issues and try to add extra charges after their own mistakes.

Dear Payone Company

I get the very very good support from Frau Schaefer Silke and her team (Who transfer the line) also they are very fantastic people Espcially Frau Schefer She is very very Patient with the customer like me who could not speak German at all she go to the linked and teach me one by one I am jeolous you that you have very good stuff such like this And i will stay with you as long as i am running my biz(Forever for sure) cuz i get very good support even other bank more cheaper i will no go

Contact is impossible, as a store i dont get any payments anymore , cant call them, no respons at mail, message to voicemail, dont call back, no respons on X. There is no contact possible with this company.

Very bad company, I did a payment of 2,98 EUR at Ikea on 27.05.2024 which was reversed automatically by my bank even i didn’t know and never check my bank transactions. After one month they (PayOne) sent me a letter of 51,32 EUR from Inkasso with too many stupid and delay costs put on me and also mentioned that we have sent reminders even I didn’t receive any reminder or letter. That was first letter with too much stupid costs. They are liars and scammers. Must be take legal action against those companies.

Hello,
I'm one of yours customer with my company APS Formations SA.
My payments are block since the 1er of mai, i have no idea why and it's impossible to have a contact with you by phone or by email.
Can i have à contact with someone ?
Best

payone, thiefs, organised crime
be carefull
transactions tickets do not guarentee you your paiement

I was assisted today by a truly lovey gentleman called Christian . He guided me the the process of setting up a payone machine. Although he couldn't fix the problem Christian was patient, kind and a pleasure to talk to . He's a fantastic asset to your company.

Bad service. Bad assistance. Bad security. Amateurs of the scam? The European commission should withdraw his banking license. Are they Russian bandits?
I haven't had an answer for months, my money has been seized, even though I'm a European citizen, and they don't answer my questions. There is no way to contact them. I advise against the service at all and to close it as soon as possible.

Our small company's Payone merchant account suffered from an attack whereby thousands of attempts were made to pay us tiny amounts. Instead of preventing such attacks from happening, Payone charged us more than € 3400 in transaction costs.

We have asked them for an explanation of how this could happen and if they can waive these costs partly or wholly. We are now waiting for months despite multiple reminders to several contacts in the company for an answer.

The communication is bad, complete with malfunctioning headsets on their end when we try to call and numerous e-mails with "we will get back to you" or "I am going on holiday but my colleagues will get back to you" that isn't followed up on.

An extremely disappointing and unprofessional experience.

Excellent service, friendly, responsive and knowledgeable customer support. Very satisfied from the very first day of partnering with Payone, a couple of years ago, and looking forward to our continued partnership.

how in the hell such service can still exist? Test data not working for weeks, card verification call timeouts... don't use it at all cost!