Mine Skywave X40 bought at Jul 24 from official Ultimea store and it is very energetic sound system with strong Dolby Atmos feature. It was refurbished, but it looks like a new one. This discount was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought d70 Poseidon 7.1 channels, It works without a real surround but It sounds so good ,It seems you are inside the movie you can ear the sound at 360 °. The sound you recived from this sound b... See more
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The soundbar performs magnificently. Plenty of bass to capture the scene of an earthquake, hurricane, tornado,...etc. Voices are crystal clear. Surround sound is remarkable. Extremely pleased with... See more
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I purchased an Ultimea Poseidon M60 soundbar on Amazon. I received the equipment in good shape. The equipment is built extremely well. All cases are very rugged. All ports are very good with no pl... See more
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Company details
Written by the company
We founded Ultimea as a team of audio-visual engineers and enthusiasts who were frustrated by home theater products that felt complicated, outdated, and overpriced. We knew it was time for a change. By combining innovative acoustic engineering, modern design, and smart cost optimization, we set out to make cinema-quality audio and visual experiences accessible to everyone. 💻Official Website: www.ultimea.com 📧 Contact us: support@ultimea.com
Contact info
801 S. Dupont Ave., Ste G, 91761, Ontario, United States
- 1 888-598-8875
- support@ultimea.com
- ultimea.com
4.4
Excellent
404 reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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Customer service going above and beyond
I purchased a Nova S80 2 years ago. I had a problem with the Earc hdmi. I notified Ultimea about my issue even though it was a few days after the warranty expired. They listened to my concerns and responded to me as if I was important to them. It was apparent to me they wanted to help and resolve my issue. They first offered a refurbished replacement for my unit for the shipping cost. I accepted and returned my unit to them. They then advised there were no refurbished S80s. They then offered an upgrade to the Skywave X40. I received the X40 and it is incredible. To me the Ultimea customer service was exceptional. I felt valued as a customer during the process. They also went above and beyond in resolving my problem.
August 4, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your ULTIMEA Skywave X40, especially after the journey you had with your Nova S80.
It's especially rewarding to know that even though your warranty had recently expired, our team listened to your concerns, made you feel valued, and worked hard to find a solution. We're glad the new system has exceeded your expectations and that you felt we went above and beyond to resolve your issue. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your Skywave X40 for years to come!
Best regards,
ULTIMEA Support Team
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Shortly after the warranty on the Nova…
Shortly after the warranty on the Nova S80 5.1.2 Home Theater expired, the subwoofer stopped working. After contacting technical support, they made me a great offer to replace it, and of course, I accepted. I am very happy with the proposed solution and the service provided by the technical support team. They truly value a job well done. Thank you, team!
August 1, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your ULTIMEA Nova S80 and that our technical support team was able to assist you even after your warranty had expired.
It's especially rewarding to know that we could offer you a great replacement solution that you were happy to accept, and that you felt truly valued throughout the process. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your home theater system for years to come!
Best regards,
ULTIMEA Support Team
I bought d70 Poseidon 7.1 channels
I bought d70 Poseidon 7.1 channels, It works without a real surround but It sounds so good ,It seems you are inside the movie you can ear the sound at 360 °. The sound you recived from this sound bar Is clear and the subwoofer Is quite good.
I suggest to buy the model d80 boom for some Money more , It has Dolby atmos sound and real surround and the subwoofer Is so Powerfully .
June 25, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your ULTIMEA Poseidon D70 7.1-channel soundbar and that it delivers such an immersive 360° experience — even without a true physical surround setup. It's great to know that the sound clarity and subwoofer performance have met your expectations and made you feel like you're inside the movie.
We also truly appreciate your honest recommendation to consider the D80 Boom for those looking for Dolby Atmos and an even more powerful subwoofer. Your suggestion is very helpful for other customers who may be deciding between models, and we're glad you took the time to share that insight.
Providing high-quality products along with excellent customer support is always our top priority, and we're grateful for your trust in ULTIMEA.
Thank you for choosing us and for sharing your experience. We truly appreciate your support, and we hope you continue enjoying your D70 — and perhaps one day the D80 Boom as well! — for years to come.
Best regards,
ULTIMEA Support Team
Very good customer service
Very fast, easy and friendly customer support. You feel welcomed when contacting the service department and they always try to find a solution for you.
I can definitely recommend Ultimea products.
July 1, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you've had such a great experience with our customer service team and that they made you feel welcomed and helped you find a solution.
It's especially rewarding to know that our team was fast, easy, and friendly, and that you would definitely recommend ULTIMEA products. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue to enjoy our products for years to come!
Best regards,
ULTIMEA Support Team
Bedroom beamer
I use it as an Beamer in the bedroom and i'm very satisfed with the performance.
August 27, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're using your ULTIMEA projector in your bedroom and that it has been performing so well for you.
It's especially rewarding to know that you are very satisfied with its performance. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
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Great product
Great product! I’m very well satisfied with my Skywave x100 dual!
July 21, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your ULTIMEA Skywave X100 Dual and that it has met your expectations so well.
It's especially rewarding to know that you are very well satisfied with its performance. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your ULTIMEA Skywave X40 and that it has been the best system for you.
It's especially rewarding to know that you would recommend it 100% — that means the world to us. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
Excellent products and outstanding customer service!
I have been using the Ultimea Apollo P40 projector for over two years and have been very happy with it. Recently, it suddenly stopped working shortly after the warranty expired. I contacted Ultimea support, and I was genuinely impressed by how they handled the situation.
The customer service team was incredibly kind, professional and helpful. Instead of simply telling me that the warranty had expired, they offered me a very fair replacement solution. The entire process was smooth, fast and stress-free, and I really felt that they cared about keeping their customer satisfied.
The replacement Apollo P40 is now working perfectly as well, and I couldn't be happier with the outcome.
I also purchased the Poseidon R3T soundbar, and it works brilliantly. The sound quality is excellent and I am very happy with it.
I already recommend Ultimea to my friends and family, and after this experience I will definitely continue recommending them.
Great products, great value and, most importantly, excellent customer service.
Thank you, Ultimea! ❤️
June 29, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you've been enjoying your ULTIMEA Apollo P40 projector for over two years — and that your Poseidon R3T soundbar has also been working brilliantly for you. It's always a pleasure to know that our products have become a trusted part of your home entertainment setup.
It's especially rewarding to know that even after your warranty had expired, our customer service team was able to step in with kindness, professionalism, and a fair replacement solution that made the process smooth and stress-free. We genuinely care about each of our customers, and knowing that you felt that care means the world to us.
We're so glad the replacement unit is working perfectly, and that you continue to recommend ULTIMEA to your friends and family. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your heartfelt experience. We truly appreciate your trust and support, and we hope you continue enjoying your products for many years to come!
Best regards,
ULTIMEA Support Team
Mine Skywave X40 bought at Jul 24
Mine Skywave X40 bought at Jul 24 from official Ultimea store and it is very energetic sound system with strong Dolby Atmos feature. It was refurbished, but it looks like a new one. This discount was a good offer (~$230).
July 24, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your ULTIMEA Skywave X40 and that the Dolby Atmos feature has delivered such an energetic and powerful sound experience for you.
It's especially rewarding to know that your refurbished unit arrived looking and performing like new — and that you found the discount to be a great value at around $230. Providing high-quality products at accessible prices, even in our refurbished line, is something we take great pride in.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
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I haven't received my product yet
I haven't received my product yet, but I wanted to leave a review based on the excellent customer service I've received from ULTIMEA so far.
There were a couple of stock availability issues with my original order. I completely understand that stock levels can change quickly and systems don't always update immediately. What impressed me was how quickly and professionally the customer service team dealt with the situation.
Rather than simply cancelling my order or leaving me waiting, they offered me a great alternative and even gave me the opportunity to upgrade to a better model for only a small additional payment. Communication throughout has been prompt, helpful and professional, and I always felt they were genuinely trying to find the best solution for me.
Obviously, I'll reserve judgement on the product itself until it arrives, but based purely on my experience with their customer service, ULTIMEA has been excellent.
⭐ Great communication
⭐ Quick problem solving
⭐ Fair and helpful alternatives
⭐ Customer-focused service
Highly recommended based on my experience so far — and I'm looking forward to receiving the upgraded system!
August 17, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that even before receiving your product, our customer service team has already made a positive impression on you.
It's especially rewarding to know that we were able to communicate promptly, offer you a great alternative, and provide you with the opportunity to upgrade to a better model — all while keeping you informed every step of the way. We understand that stock issues can be frustrating, and we truly appreciate your patience and understanding.
We're committed to standing behind our products and providing customer-focused service from start to finish, and your kind words mean a lot to us.
We can't wait for you to receive your upgraded system and experience the ULTIMEA quality firsthand! We hope it exceeds your expectations.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support!
Best regards,
ULTIMEA Support Team
I recently had to contact ULTIMEA…
I recently had to contact ULTIMEA customer service, and I have to say I was very impressed with the experience. Their customer service team was friendly, professional, and quick to respond. They took the time to understand my issue and worked with me to get everything taken care of.
It’s refreshing to deal with a company that actually stands behind its products and takes care of its customers. Great communication and excellent customer service from start to finish.
I would definitely recommend ULTIMEA based on my experience. ⭐⭐⭐⭐⭐
August 16, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you had such a positive experience with our customer service team and that they were friendly, professional, and quick to respond to your needs.
It's especially rewarding to know that we were able to take the time to understand your issue and work with you to get everything taken care of — and that you found our communication excellent from start to finish. Standing behind our products and taking care of our customers is something we take great pride in, and your kind words mean the world to us.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we’re so glad to have earned your recommendation!
Best regards,
ULTIMEA Support Team
Cinematic Dolby Atmos Sound at Home — Evenly Spread Bass & Stunning Clarity
I’m genuinely impressed with the Ultimea Poseidon D80. The design is sleek, the build quality feels premium, and the sound performance is outstanding. The Dolby Atmos experience truly elevates movies and shows. The height effects, clarity, and surround immersion are far better than I expected at this price point.
One thing I especially loved is the down‑firing subwoofer. Because of its design, the bass doesn’t feel like it’s coming from one specific spot. Instead, it spreads evenly and blends naturally with all the speakers. The low‑end feels fuller, more room‑filling, and adds a real cinematic punch.
With this setup, I genuinely felt an ultimate theater experience at home. The Poseidon D80 delivers exceptional value and performance.
Customer Care experience:
I am pretty much impressed with customer care service - interaction and the way I got responses and resolution during returns and upgrading the product.
November 1, 2025
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your ULTIMEA Poseidon D80 and that the Dolby Atmos experience, along with the evenly spread bass and stunning clarity, has brought a true cinematic experience into your home.
It's especially rewarding to know that our customer care team made a positive impression on you as well — from your interactions to the resolution process during returns and upgrades. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
Recommended
First of all, the speakers feel like they’re built really well and sound amazing, but the app control is what really sold me. I’m no audiophile, but I enjoy good sound. I already owned an ULTIMEA Poseidon M60 before this purchase and was very impressed. My only problem was the app’s 10-band EQ kinda sucked, but whenever I got these, I was blown away. I’m assuming it’s cause of the 3-way design, but I feel like the eq is more sensitive and gives me the ability to make them sound however I want. And all of this for $180 is a steal, no question.
August 4, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your ULTIMEA speakers and that both the build quality and sound performance have impressed you.
It's especially rewarding to know that the app control — particularly the improved EQ responsiveness — made such a positive difference for you, especially as a returning customer who previously owned the Poseidon M60. We're glad that the 3-way design has given you the flexibility to tailor the sound exactly to your liking, and that you feel the value at $180 is unbeatable. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
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I purchased a Photon 120 Projection…
I purchased a Photon 120 Projection Screen, and the screen looks get. I ended up breaking one of the corner pieces during set up, but customer service was prompt to assist me in getting replacement parts. Great experience!
August 6, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your ULTIMEA Photon 120 Projection Screen and that it looks great in your setup.
It's especially rewarding to know that when you encountered an issue with a broken corner piece during setup, our customer service team was prompt and helpful in assisting you with replacement parts. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
Dolby Atmos is fantastic
The Skywave F40 soundbar changed everything in my home and well I think that taking into account its price and quality I think it is one of the complete ones in the ULTIMEA brand. Whenever I'm going to buy something new or I'm going to give the opportunity to a brand I don't know, I research well, it's no longer going to be a product just for me, but for my whole family. Wife and daughter. And this case I got it right and at the same time we fell in love with the brand. At some point we will move on to the x series.
March 4, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your ULTIMEA Skywave F40 and that the Dolby Atmos experience has transformed your home entertainment.
It's especially rewarding to know that after thorough research, you chose to trust ULTIMEA — and that not only you, but your wife and daughter, have all fallen in love with the brand. Knowing that our product brings joy to your entire family means the world to us.
We truly appreciate your recognition of the quality and value we strive to offer, and we're excited to hear that you're already considering the X series in the future. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
Super soundbar
Super soundbar! Very friendly customer service, helpful and professional of the highest standard! Great support and personal service! Top experience! Thank you!
August 1, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your ULTIMEA soundbar and that it has been working wonderfully for you.
It's especially rewarding to know that our customer service team was friendly, helpful, and professional of the highest standard, and that you received great support and personal service. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
AWESOME customer service!!!!!
I bought a refurbished A40 and I had a few issues getting it set up.
I contacted customer service and they were AWESOME. They were very quick to reply and so knowledgeable. They helped me with the issues I was having in a short time and it was fully functional in a very short time.
July 29, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your AWESOME feedback! 😊
We're thrilled to hear that you're enjoying your refurbished A40 and that our customer service team was able to help you get it set up quickly and smoothly.
It's especially rewarding to know that our team was responsive, knowledgeable, and efficient in resolving the issues you encountered. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
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I bought a refurbished Ultimea Poseidon…customer service? What customer service!
I bought a refurbished Ultimea Poseidon E40 directly from Ultimea. The projector arrived with major functional defects: automatic keystone and intelligent image correction do not work properly, and the geometry remains distorted despite repeated calibration and manual adjustment.
Ultimea initially characterized it as a small corner issue and encouraged me to keep it. After I provided photos and videos, they offered small partial refunds, an inferior replacement model, and later asked me to pay an additional US$135–150 to receive a new working E40.
I had previously bought an Ultimea soundbar and was impressed, which is why I trusted the brand. Unfortunately, the warranty handling has been extremely disappointing. I am still requesting either a proper replacement at no additional cost or a fully protected refund with prepaid tracked return shipping.
Buyers should understand that the product may look attractive on paper, but warranty support may involve prolonged negotiation rather than a straightforward replacement.
Your response confirms the core problem with this experience. What should have been a straightforward warranty matter became a prolonged negotiation.
I received a defective refurbished projector. Instead of promptly offering a replacement or full refund with prepaid return shipping, I was first presented with partial refunds, substitute products, and an additional charge to receive a new unit.
That is not straightforward customer service. It places the burden on the customer to keep arguing for a basic warranty resolution and creates the impression that the company is testing what the customer will accept rather than resolving the defect.
A full refund and prepaid return label should have been the immediate solution once you confirmed that no equivalent refurbished replacement was available. I appreciate that this is now being arranged, but it should not have required repeated escalation and a public review to reach this point. What a joker company.
July 20, 2026
Unprompted review
Reply from Ultimea
Thank you for your honest feedback, and we sincerely apologize for the frustration you've experienced with your refurbished ULTIMEA Poseidon E40. 😔
We take your concerns very seriously, and we truly regret that your experience did not meet the high standards we strive for.
We want to clarify that we absolutely stand behind our warranty commitment and have never refused to provide service for your unit. The reason we offered partial refunds or a replacement with a different in-stock model was that we currently do not have any refurbished E40 units available in our inventory. As an alternative, we also offered you the option to pay a discounted upgrade fee to receive a brand new E40, which we believe would have been a fair solution given the circumstances.
We understand that you prefer a direct replacement at no extra cost or a fully protected refund, and we respect your position. To address your request, we have already initiated the process for a return shipping label. Once we receive the label from the courier, we will send it to you via email immediately — please keep an eye on your Email.
We truly value your trust as a returning customer who previously purchased our soundbar, and we are genuinely sorry that this repair/replacement process has felt like prolonged negotiation rather than a straightforward solution. That was never our intention, and we will review our internal procedures to improve in the future.
Please rest assured that we remain committed to resolving this matter to your satisfaction. If you have any further questions in the meantime, don't hesitate to reach out to us directly.
Best regards,
ULTIMEA Support Team
Refurbished projector
Purchased a refurbished projector through their online shop. Arrived promptly in perfectly working condition, looked like a new unit. Also very good customer service! Would definitely recommend.
July 29, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your wonderful feedback! 😊
We're absolutely delighted to hear that you're loving your super soundbar and that it has delivered a top-notch experience for you.
Your kind words about our customer service truly mean the world to us. We're so glad that our team was able to assist you with professionalism, warmth, and the highest standard of support — because that's exactly what we strive for every single day.
Providing great products is only half the story; making sure our customers feel valued and well taken care of is what drives us. Knowing that we hit the mark for you makes our day!
Thank you for choosing ULTIMEA and for taking the time to share such a glowing review. We truly appreciate your trust and support, and we hope your soundbar brings you fantastic audio moments for many years to come!
Best regards,
ULTIMEA Support Team
Amazing
Amazing. Products and customer service are 2nd to none. Best out there.
July 22, 2026
Unprompted review
Reply from Ultimea
Thank you so much for your amazing feedback! 😊
We're truly honored by your kind words — knowing that you consider our products and customer service second to none is the highest compliment we could ever receive.
It means the world to us that you had such a positive experience, from the quality of your soundbar to the support our team provided. We work hard to set the standard, and hearing that we're the "best out there" in your eyes makes all that effort so worthwhile.
Thank you for trusting ULTIMEA and for sharing your thoughts with us. Your support inspires us to keep raising the bar, and we hope your soundbar continues to deliver outstanding performance for all your listening moments ahead!
Best regards,
ULTIMEA Support Team
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