Triton Showers Reviews 

They extended the 5 year guarantee by 1 year.

After two previous reviews, I finally received a reply from Triton and it confirms exactly why their customer care is failing. The response I received was rushed, inaccurate, and showed no evidence whatsoever that my email had been read properly.
Let’s start with the basics: the email opened with “Moring Trevor”. That alone tells you the level of care and attention they apply.
1. Triton Didn’t Even Read My Email
Their manual states the AS2000SR is shipped with the inlet pipes facing downwards. I received mine with the pipes already facing upwards a clear manufacturing discrepancy or, an indication the product had been previously sold and returned. For clarity I did not purchase the AS2000SR directly from Triton, it was purchased from Amazon.
Triton replied saying they “aren’t sure why the inlets were sent out in the downward position.”
They literally responded to the opposite of what I wrote.
2. The Casing Doesn’t Match Triton’s Own Manual or Video — Completely Ignored
The unit I received has a fully rigid casing. The manual and Triton’s own promotional video show removable sections for top/bottom pipe entry.
This is a major discrepancy. In Tritons’ response they ignored it entirely.
3. Electrical Markings That Don’t Match UK Standards
The unit I received is labelled ACN and ACL markings I have never seen on a UK manufactured domestic product. In contrast their manual shows standard UK terminology. Although ACN & ACL are understood, these are not standard regulatory markings defined under UK wiring regulations (BS7671).
Triton’s explanation “The markings are as they come from the supplier.”
That is not an explanation. It’s an admission they don’t know what they’re selling.
4. Commissioning Failure and Loud Humming — Not Addressed
I explained in detail how I bled both hot and cold feeds through the filter outlets to eliminate air locks. I also described the commissioning behaviour: water dribbling from the outlet and a loud humming noise that is clearly abnormal.
Triton responded with generic advice about air locks advice I had already followed and ignored the humming noise completely.
5. Warranty Call Out Offered Without Addressing Any of the Actual Problems
Offering a call out is meaningless when the product supplied doesn’t match Triton’s own manual, video, or UK electrical conventions. This isn’t a simple fault it’s a quality control failure.
6. Escalation to Triton’s Parent Company
I have already drafted a formal letter to Triton’s parent company, and will be attaching the entire email exchange to demonstrate how their customer care is failing at every level:
 Failure to read customer correspondence
 Failure to address technical discrepancies
 Failure to provide credible explanations
 Failure to uphold basic product standards
 Failure to respond professionally
Triton’s reply will be included in full so senior management can see exactly what customers are dealing with.
Conclusion
The AS2000SR I received does not match Triton’s own documentation, their own video, or standard UK electrical conventions. Their customer care response was careless, inaccurate, and dismissive.

If I could give zero stars I would, absolutely appalling experience. No blame attaches to the lady I spoke to she can only quote company policy. It is the policy that is appalling.
I have a Triton Satellite high performance power mixer shower which I installed myself and which has performed brilliantly for many years. Recently it developed a fault and I contacted the company to request an engineers visit to resolve. I was informed that model was now obsolete so no help could be offered! They offered to sell me a new model. Reluctantly, I was going to accept this but when I explained that I would also require them to install for me, for the reason that I am now 86, they refused and informed me that I would have to make my own installation arrangements. My conclusion....happy to take your money but zero interest in providing a customer service if inconvenient to them.

Ione was the best Customer Service Adviser I’ve ever come across. So polite and very helpful. I was so scared of calling but Ione was absolutely fantastic and helped me through it all and I have an Engineer booked in sooner than we thought as she went the extra mile for us. Honestly 10* Customer Service. Am so thankful and grateful and feel less stressed so thank you Ione. Everyone should be kind and nice like Ione as it really does make a difference to the customer. Everyone be like Ione!

Genuinely to most competent, honest, knowledgeable, friendly and useful customer service call handler I have ever encountered. "Call handler" doesn't even describe fit.

Engineer was so lovely and polite. Talked me thru everything he was doing.
Turn around was so quick.

I have to say, what a ridiculous and completely inaccurate response.

At no point did Triton proactively contact us throughout this whole process. Every single piece of communication was instigated by us because we were left chasing for updates. So to suggest that we were “contacted” and that you have provided an adequate explanation simply does not reflect what actually happened.

Your apology also means very little when Triton still appears completely unwilling to take any ownership of the situation. The fact remains that we were left nearly a month without a working shower because of a faulty Triton product. This is not a minor inconvenience — this is our only form of washing.

I find it absolutely astonishing that Triton considers it acceptable for a customer to be left in this situation for almost four weeks, while having to repeatedly chase Triton just to find out what was happening.

The fact that a replacement shower eventually arrived does not somehow make the previous three to four weeks acceptable, nor does it excuse the dreadful communication and lack of ownership throughout.

Quite frankly, this whole experience has reinforced my original complaint about Triton’s customer service. Faulty products can happen, but how a company deals with the problem is what matters — and Triton has handled this appallingly.

I would therefore like my complaint escalated and a proper response from someone who is prepared to take responsibility for what happened, rather than another generic apology that simply repeats the timeline from your records.

A positive experience. Uncomplicated telephone call to renew my yearly cover - important, as I’m an elderly customer and usually find difficulty in negotiating my way around the modern technology.

Since I have used Triton I have found your product excellent plus your renewal notices re yearly insurance.

Triton engineer left me with a leaking cold water inlet, which was definitely not apparent before his visit. Triton would take no responsibility for it as it was not part of the shower. Had to call a plumber to fix it.

Telephone operator was polite and helpful.

First class service from a brilliant customer service.
I had my Triton shower put in by a plumber but had no receipt or guarantee, after a year it stopped working and after getting nowhere with guy who put the shower in I emailed Triton and after checking it was still in warranty I was able to get my shower fixed. All my emails were answered and they were superb as I was expecting to have to buy another one. My shower is working again and I have just taken out an extended warranty that was offered to me. Thank you to a great customer service.

The engineer, Rob, was excellent and the lady who dealt with the extended warranty on the phone was more than helpful. Both very polite and a pleasure to talk to. A big thank you to both!

Online chat is fine, but they can't book me in for a repair via that method because they want me to pay over the phone on booking. I've been stuck in position 3 with no callback option for 15 mins, and I've tried again and got stuck in position 1 for 20 mins before I got an answer. Lady spoken too is lovely but sounds a bit fed up bless her! Triton might want to look at online booking and email invoice to confirm??

Bought a product through my supplier. Fitted and faulty. Video supplied and yet the cheek of them, wanted to charge £100 to send an engineer out whilst we demonstrated a competitors product fitted and was fine. They refused to send out a replacement. The service was shocking. Wouldn’t touch them with a barge pole, nor would I recommend them to my worst enemy. Disgraceful service. Avoid them.

Rotten customer services. My calla stuck in a queue endlessly. Once you get through service is ok the wait is ridiculously long. I thnk maybe the operator just works part time.

Very helpful on the telephone.
Very helpful and polite engineer who came to service and install a new shower unit.
Thank you.

as i said good service, but could not pay online . will this happen this year

First sending me a reminder about the warranty running out , thanks. 40 pounds to get a piece of mind that if it breaks down iv got it covered thanks, when phoning the lady who took the call very helpful and seemed a very nice person and dealt with everything very quickly and well thanks.