Shopdimplex Reviews 

I bought one fan for myself and later got another one for my friend because we’re absolutely thrilled with how well it works. With it, we’re no longer afraid of even the hottest days!

Quick delivery- robust and effective air cooler at good price and made UK

Ordered and delivered in 48 hours.
Good effective product.

The fan is great. Delivered quickly after ordering and the price was good.

Very quick delivery excellent service all around.Definitely recommend thanks again.

Very helpful advice from a human being on the phone when we were getting used to the controls of our newly-purchased equipment

Product oit working emailed company straight away no response.

Item in stock that we purchased and arrived within the time said on the website. Product works wonderful well

Ordered from their website as it said free returns. Have been trying to contact to make a return for 2 weeks now and still haven’t accomplished anything. Getting absolutely ridiculous, I want to return and get my money back, abysmal customer service. Never buy anything from this company, if I ever get my refund I will never be buying from them again.

I purchased a dhcera20e ceramic heater through Airpoints. I registered this product and it had a warranty period of 2 years. It was purchased in March 2023. It lasted only until July 2026. I was using it in the morning about a week ago and it suddenly shut down. I thought maybe it had overheated so attempted to let it cool for 30 minutes, tried it when plugged in and turned on, and no response at all--no light or anything. Tried another few times over the course of a week. The product is dead. I'm very dissatisfied and disappointed in this product and would not be too keen to try anything from Dimplex in the future. When I spend 180 on a product like this, I am expecting at least 5 years from it. Making products with short lifespans like this is bad for the environment and for customer relations.

Had to wait a long time for delivery. Great difficulty finding contact number or right dept to contact. Was told several times item on way when I checked tracking no but parcel company was never able to confirm this or provide an eta. I did not wish to download the Shop app to be inundated with bumph emails. Im pleased with tower fan and it was easy to assemble the stand , just contact was difficult as Shop app not downloaded for reason stated.

On time and friendly and would

Fast delivery and well packaged . Simple to put together and excellent quality. Runs very quietly and performs really well . Great purchase we are really pleased with it.

The fan is excellent. Just what we needed. Love the way it oscillates.

Quick delivery and great fan when everyone else was sold out!

Quick efficient service great product

Quick delivery and useful fan - thank you

I bought the fan and believed it would be dispatched within 48 hours which didn’t happen. I was also told by DPD that it had been delivered and it hadn’t and was delayed by another day.

Arrived on time, eell packed and very pleased with the performance

The fan took over 5 days to be delivered and when it did it was broken. Then after that it has taken you 2 weeks to even get back in touch about a replacement. As it stands I got no fan and I'm £60 down and I don't know if your going to send a new one before the heat wave has finished?