Meaco (U.K.) Limited Reviews 

I honestly don’t have much to complain about when reviewing the MeacoFan Sefte® 10" Pedestal Air Circulator itself, however, I find Meaco’s practises somewhat suspect. I purchased my fan back in 2024 for £179.99 and questioned at the time why the display had a Bluetooth icon that was unilluminated, Meaco responded saying that all the units they sell had this and to watch out for future upgrades. I find it annoying that the fan has everything required to give me Bluetooth connectivity, but perhaps is switched off due to a software block. Only after I purchased this fan, a year later they introduced the pro version that has this feature switched on for only £20 more. The fan is great but really misses a Bluetooth or app control, and for it to be built in but simply unavailable is particularly annoying.

Terrible customer service placed an order in aug and still no delivery. Have emailed customer service and still no response. awful. I want my money back

I have had couple dehumidifier from this company and i trust them i had fault with my last dehumidifier send email and they got back to me asp and they swnd delivery van pick my old 1 up and give me a bran new 1 even thought the DPD took old 1 gave me slip paper and meaco send me mesge saying not got my return the company lost my delivery lol but sept that had no problems with their products so I order Sefte® Smart 36" Tower Fan and small 1 for another room and they work great still nosie but not much the only think I thing i think wrong it keeps displaying 20c to 23c in in both rooms but its hotter and still wrong so I dont no if thats a fault or not not shour I also tryed to add to app but cant figer it out yet but great buy and the cost is low to run

Just don't bother with them.

The five year warranty, as is often the case these days, is just a marketing sham designed to give you the buyer a false sense of security.

I own three very pricey dehumidifiers from this woeful company.

One a dessicant Zambezi DD8L

One a Meaco Arete One (still in warranty) 25L

One a Meaco Arete Two (still in warranty) 25L

One of the tanks, on the Arete One, has developed a hairline crack.

After a week of email correspondence, not to mention phone calls where one female call agent sounded like she didn't want to be at her job, and hung up on me despite me being polite and not using any bad language, Meaco has unkindly told me that I can buy another replacement tank for my unit, helpfully providing the link in the email to their web page to purchase one for £25 (excluding hefty P&P I would surmise). How nice, and not at all miserly.

The fact that they sell these replacement tanks, even under warranty, tells me they're expecting (nay, likely hoping) them to fail with hairline cracks to keep the money rolling in.

At least I've found a third party supplier online of HEPA filters so I now no longer have to buy direct from them the overpriced, extortionate, official ones.

Just avoid this money grubbing company.

Next time I'll buy Ebac.

PS: Expect a ridiculous three day response turnaround time every time you reply back to them by email, with some excuse (also peddled on their AI phone line) about a heat wave. Mark my words, this nonsense will still be there come autumn and winter time.

Very impressed with the care from Meaco when my Arête One failed after 2.5 years. Great warranty to cover 5 years use. The initial reply to my email was slow, but from them sending a box with a courier to collect the dehumidifier, to it arriving back on my doorstep was 5 days. Over the bank holiday too. Lovely to have it back working. Even better that it was fixable and not going into landfill. Thanks Meaco!

I returned a faulty dehumidifier - which I can see via the DPD tracking link provided - was returned sucessfully back to Meaco on the 24th August.

It's now the 3rd September, and I have yet to receive a refund, and have at no point received any communications from Meaco customer service.

I have contacted them on several occasions to get an update, which they haven't been able to provide me with, leaving me in limbo not knowing when or if I will get my refund.

Called them asking for technical advice as want to buy one of their products. Asked to speak to technical support, they took all my details and said someone would call me - they didn’t. Called them again and went through the same process, but again no one called. Terrible customer service.

The worst customer service and product I have ever had. Despite all the good reviews my experience has been the opposite. I purchased an arete 20l dehumidifier with a 5 year warranty. Within 2 years it has been repaired then replaced. The replacement failed and was repaired. It came back damaged and I have sent so many emails to them trying to even get a response it's shocking. Phone is never answered and my emails get a were very busy at the moment script. My Argos challenge dehumidifier at a third of the cost has just kept going and never failed. I think these products are over styled and marketed but are poor quality and the customer service is awful. Never again.

I ordered a Meaco dehumidifier specifically because my daughter suffers from severe asthma. After extensive research and reading excellent reviews about Meaco’s efficiency in treating respiratory conditions, I chose your brand to ensure a safe environment for my child.
Instead, Sani Hellas, Meaco's official represantive in Greece, delivered a completely wrong, lower-tier model, and they are currently refusing to provide a solution.
To make matters worse, they are creating a massive financial problem for me. This purchase was financed through a promotional, low-interest bank loan. The automated marketplace system only allows for a full refund. If I accept a refund because Sani Hellas refuses to perform a direct product swap, my loan will be permanently cancelled, and I will lose this promotional interest rate forever.
Sani Hellas is holding my finances hostage over a mistake that is 100% their own.
Their complete lack of empathy and customer support is severely damaging the premium reputation of the Meaco brand.

Purchased a Sefte 10" Pro Table Fan. Product is excellent (very quiet) but the battery wasn't charging (could only run off the mains). S*** happens.

Firstly a replacement battery was sent, but when that didn't solve the problem a new complete unit was sent (which worked). No quibbling, delivery or return issues (during what was probably their busiest time of year).

I purchased a Meacodry arete one 20l dehumidifier back in 2023 and it has been worth its weight in gold. It did develop a fault recently but it was still under warranty and customer service was brilliant and arranged for it to be collected for repair within a week, it unfortunately was beyond repair but they sent me out a brand new replacement. Can't complain. We're a busy household of 5, including 3 autistic children who go through alottttt of changes of clothes in a day so I'm constantly doing laundry - the meacodry arete has it all dry by the end of the day and is so much more cost effective than a tumble drier. I couldn't be without it.

Earlier in the summer, I got 3 desktop fans. Wonderful, beautifully quiet and very reasonably priced.
I then got an Arête One 20l dehumidifier. Sadly, it didn’t collect a drop of water so I contacted customer service. The automated person is rather irritating but eventually I spoke to a real person who suggested I sent an email. Sadly, there was a problem their end and I kept being asked to send it again. However, after the 4th attempt, the problem was sorted out very quickly and efficiently. I received a new one the next day which works wonderfully and the other one will be collected on a day convenient to me. Having read some of the reviews about Maeco’s customer service and when my emails didn’t appear do be getting through, I was starting to despair, but they sorted out the problem quickly and I’m again very pleased with the product.

I bought one of the new tower fans last week when they were released, so impressed with it, I've bought another today. Powerful, many useful features, very reasonable price, exceptional value for money. Quiet, economical to run. Looks smart. Takes up little floor space.

The panel failed on my Arete One and I had to send it back for repair under warranty. It took a bit of chasing at first but they came through in the end, getting my dehumidifier back to me (in working order) within a couple of weeks. Good choice of couriers too, DPD and DX, who were reliable. By the way, it's best to retain the original packaging someone in case of repair.

I've had my MeacoDry Arete One 18L for about three years and it's been a solid dehumidifier — when it works. Recently, the power button stopped responding (the unit would beep and show a faint light, but nothing else).

The Good:

· Once I finally got through, the warranty repair was approved and carried out free of charge.
· The repair itself was quick - they replaced the display PCB, temperature sensors, and return air sensor.
· The unit now works perfectly again.

The Not-So-Good:

· Getting a response from Meaco customer service was painfully slow. I waited weeks for replies to emails.
· I was told a packaging box would be sent to me for collection - it never arrived. I had to find my own box to avoid missing the collection date.
· Ironically, the box they promised finally turned up after my repaired unit had already been delivered back to me.

Final Verdict:
The product is good, and the warranty repair was honoured, but the customer service process was frustrating and disjointed. If Meaco improves their communication and follow-through, they'd be a much stronger brand.

Would I buy again? Possibly, but I'd think twice and compare other options first.

Ordered a 10" Sefte fan. Overall, pleased with the product and would be happy to order another product from Meaco again.

I did have a minor issue with the battery tray for the remote control not fitting correctly after changing the cell battery, but this has now been resolved by the customer service team.

I have Severe Asthma and the high humidity levels we're experiencing this summer have made my Asthma go our of control, I was advised to buy a dehumidifier, I bought one but it didn't reduce the humidity levels, so I returned it and got a refund. I bought the Meaco Arete One and it is absolutely amazing, I set the levels to 40% which is the correct level for Asthmatics, I can honestly say that within a short time of turning the machine on the humidity levels in my lounge came down front 70% humidity to 40% what a relief for me, I can actually breathe normal again, I would definitely recommend this for any Asthmatics. Thank You Meaco 🙂

Meaco cirro 14000 Btu, got to give it to them on this, best portable ac out there by far, I did see some YouTube videos that were saying it’s not quite, well no ac is silent, it can’t be done, but what they have done is make it very quiet, no louder than an average fan on level two, people who think it’s loud need to try some other portable ac units, I have, cirro the best by long shot

A quick and easy return system with a very quick turnaround on repair. Was kept informed at every step of the process. Can't fault their customer service.

Our dehumidifier broke down. I contacted Meaco and got an instant response as to what I should do. They sent me a new box to put the dehumidifier into, a delivery company came to collect it three days ago and I've just received a service report from them listing the work that was done, including a full clean up. I don't recall ever having a company deal with repairs so efficiently. And their products are rather impressive 👍