Pro Breeze Reviews 

I had an issue with a dehumidifier i purchased and they were an amazing help! They got back to me right away and had a replacement sent out within half an hour of conversation! Cant recommend highly enough.
Thanks again

Excellent customer service. I contacted them by email about a damaged item I had received & they responded back more or less within a few hours. The process was very easy & involved sending a few photos of the damaged item by email. Again the response was quick and they arranged for a replacement item to be sent. I was very impressed with their customer service. I've bought from the company previously and received my items promptly. Would certainly recommend.

A great experience for a product which is outside of the manufacturer's warranty period.

I sent an email to Customer service on a Sunday, enquiring whether they had a replacement leg for one of their radiators. Within a couple of hours, I had a very helpful response from Vanessa offering a number of solutions. Excellent Customer service.

I cannot praise the customer service at Pro Breeze highly enough! Their employee Grace has been amazing, resolving a component (I lost!) for me and doing so whilst over a bank holiday weekend! Very rare nowadays to find such speedy and efficient attention post sale!

My dehumidifier broke after 2 years so I reached out to Sean and Angelique from the help section online at Probreeze , no drama !they sent me a brand new one within a few days . Good to know there are companies out there that still care about their consumers , it’s why I OPT to pay a little more knowing you will be looked after if anything goes wrong . Thanks you two ! I hope you both get some form of appraisal. Regards !

I enquired about a replacement remote control for my fan, my email was answered promptly and Hansen was very helpful. Excellent customer service.

I purchased a €220 dehumidifier from this company. The unit failed after about two and a half years of very light use. It cannot be repaired and had to be thrown out.

This is the “support” that was offered.

“Thank you for your detailed message and for sharing your feedback with us. I sincerely apologize for the frustration this experience has caused and for the time you’ve spent on diagnostics that did not lead to a resolution.

You are correct that we do not currently offer a repair service, and I regret that this has added to your disappointment. At present, we are also unable to recommend third‑party repair providers.

Your comments are valuable, and I will ensure they are shared with our management team so that they can be taken into account as we continue to improve our customer service and compliance processes.

While I cannot change the outcome in this case, please know that your feedback will be used constructively to help us improve.

Thank you again for taking the time to write to us.”

The upright fan was just what I needed during the 2026 heatwaves. I slept better because of it! Thank you.

The support I have received from the team (Angelica and Eklis) at Pro Breeze was fantastic. I sadly had an issue with my dehumidifier and they were prompt to try and resolve the issue via email. Once it was established that I would require a new unit, they sent one straight out to me. 5* customer service and a fantastic product (12L Dehumidifier with Built-in Humidistat) :)

Super helpful service. Product works really well.

I ordered a unit for delivery to Spain and the following day I discovered that I had ordered the wrong unit so I cancelled the original and reordered. Unfortunately I was unable to stop both units from being despatched but did contact ProBreeze customer services where I dealt with Hansen who was very helpful and told me to reject the unit that I did not require and that I would receive a full refund. In addition, when I did take delivery of the unit I wanted, I was unable to set it up and Hansen once again stepped in and gave me clear instructions - ProBreeze customer service has been an excellent experience for me.

Despite a fault with this fan, the customer experience was exceptional, their customer service team were so helpful, polite, very responsive and sorted out the issue promptly. Thank you ProBreeze.

Excellent customer support from Pro Breeze.

I contacted them regarding an issue with the display on my dehumidifier. The support process was thorough and professional — I was asked to provide images of the issue along with some additional information so that the team could properly assess the fault.

After reviewing the information and confirming that the product was faulty, a replacement order was arranged on my behalf. I was also advised that I could keep the existing unit, which made the resolution very convenient.

A special thanks to Eklis for the excellent support and for handling the process efficiently.

I particularly appreciated that the issue was properly reviewed before a resolution was offered. Problems can occasionally occur with any product, and for me, the quality of the after-sales support and how those problems are handled is equally important.

Very pleased with the service I received from Pro Breeze.

I've purchased 3 fans from Pro Breeze, all superior products and good value in comparison to other brands. And the customer service is fantastic - from fast delivery to post customer support. Having recently moved house, I lost a part to one of the fans. Angelica from the Customer Service team was super helpful and has secured a replacement missing part with no fuss. Thank you so much!

Recently got a new dehumdifier for the hot days and was a bit of absoulete rubbish. No cooling fan air came out, only hot air??

I thought I had a problem with the fan motor but the contact i had with the customer care was excellent The representative was very helpful nad especially patint with me and my lack of skill in downloading a video. The unit is working satisfactorily now - many thanks

Excellent service! Very friendly and efficient. My request was handled immediately. Thanks a lot!

Quick and thorough responses from Juliet thank you