AiraBreeze Reviews 

The Airabreeze Mini Portable Cooler was like a toy, very flimsy and not fit for purpose
- It did not cool, and was totally ineffective even when on maximum setting
- The item was returned to Airabreeze well within the required timeline. I sent photos to Airabreeze of Royal Mail proof of posting and of the package that was returned
- I requested a refund which I was entitled to under the Airabreeze Returns Policy and the Consumer Rights Act.
- I received no acknowledgement from Airabreeze of having received the returned item even though
I had tracked the item and the carrier confirmed on their website that the returned item had been delivered and signed for
-Although I had received an email from one of the Customer Services Team confirming I would be issued a refund, several emails went back and forth over a number of days with some of the emails from Airabreeze containing wrong information, and with me still not having received my refund
-After no positive end result whatsoever, I had no choice but to take independent action through my bank. That was in July, 2026.
- I received my refund after having taken that action.
This was a very disappointing and upsetting experience which should never have happened

The product totally disappointed me. I was overcharged and sent product that I did not order. The company promised to fully refund me but instead, when I asked for the refund, they sent me excuses how they will replace the product that I was already disappointed with.

Very small lightweight plastic product sold from Lithuania. Completely rubbish claims about "cooling the air", "beat the heat", and "going viral" when in fact it just pushes warm air around and has no cooling element. They even tried to slip a second order in up-front having charged over £85 for the first. Avoid.

We bought 2 units. One was faulty (on/off switch jammed) and the other was extremely noisy and ineffective. we contacted them for a refund.

Airabreeze initially offered a full refund but have not delivered on their promise. They simply keep referring it on to someone else. They are totally dishonest. Never deal with these people.

Do not buy from this company. The product is very poor, and their promises of an easy refund is risible. I tried to cancel my order but was informed it had already been processed, within an hour of the order. Despite this, it took over a month to arrive and was not fit for purpose. I have returned the product and have been chasing a refund for over a month .. Very quick to take your money and very slow to give it back - don’t go near them. Their customer service team give constant reassurance that your claim is being dealt with but a trustworthy company should be able to deal with returns and refunds within days if the returned product is in good order .

Despite returning unopened 6 weeks ago, still waiting for a refund that was apparently issued a month ago!! Took long time to arrive. Just lots of emails saying understand frustrations and looking into it. Avoid!!!

ETA - yet another looking into it response. Refund has not been made so it’s not a case of waiting for a bank transfer. It was paid via PayPal in any event so would be same day refund. PayPal dispute will be raised to recover funds. Also no message received

The cooler arrived broken. I asked for a refund and have been waiting for this almost 2 months. When I contact them every time they say that my refund is processed. But it almost 2 months now passed since I asked for my money back… I really wonder if they even refund me

I returned my faulty product (purchased 20 June) as per the instructions given by airabreeze on 20 July. I made contact a month later to check on progress of refund. Received a pacifying email saying that it takes a few days. Still no refund two weeks later so time to share my experience so potential customers avoid this company like the actual plague.
My experience with this company has been appalling and I hope the people running it end up in prison for their industrial scale theft.
Updated 30.8 - what a surprise, airabreeze have responded to my review on this public forum in a way that makes them seem concerned and prepared to resolve my complaint. They have had all the necessary information from me since I returned the product in July. The only thing stopping them from issuing a refund is their unwillingness to do so.

Completely ineffective product that was mis-sold and fraudulently advertised. Completely inferior product to that which was advertised. Simply doesn't do what it said it would. Also adds price of warranty to final payment without warning. I bought 4 and have used 1 once. Company has not processed any of my complaints. Do not buy from this company!

You confirned receipt of the return on 31st July how long does it really take to process a refund??? It seems to me you are unlawfully holding on to my money. Your staple response of our resolution team is working on it does not wash and I sincerely hope others read this and do not use your company. Still no evidence of my refund.

I have responded to your request for further information and Imagine my surprise I have not heard back from you.

Can I leave less than 1 star? I tried to cancel this order shortly after it was ordered, long before it was dispatched due to the reviews that I had seen shortly after purchasing 3 of these. I was told I couldn't cancel but could return at my own expense which I did. The return was received by them on 30th July and I have still not had my refund, even though on 13th July they confirmed by email I would be refunded in full. I have now opened a case against them with Paypal and because I have done this they are now saying they can't refund me- which is complete nonsense. Refund the money and the case will close. DO NOT BUY FROM THIS COMPANY- this is a scam in my opinion and in my experience.

I am writing a followup to a purchase made. Whereby like many others was tricked in to multiple purchase with warranty add on. Taken weeks and finally got my money back. A dispute via my credit card company, a lot of research in to Lithuanian Customer Protection and UK too (EU does not cover UK). My point is do NOT give up, this is pure scamming on an industrial scale.

They kept trying to deliver after I cancelled and I refused delivery twice and tracked the parcel back to them.

Delivery was much later than expected - the website gave the impression that the estimated delivery would be calculated from the date I ordered it but it was from the date it was dispatched. The first unit stopped working after only a few days. Customer support was great, friendly, helpful and apologetic. A replacement was eventually received which had ugly marks on all four sides of the front. I have not been able to remove the marks with all the normal methods. While the unit was working I was very pleased with it but I am disappointed to have ended up with a dirty looking unit. I could not recommend this product.

Do not buy from this scam company. I originally intended to order three fans at a cost of £180 but changed my mind before completing the transaction. I was surprised to receive an email the next day informing me that I'd ordered five fans and taken out additional insurance at a total cost of over £324. I immediately emailed them asking them to cancel the order and refund the money, but a week later I received an email saying they'd dispatched the order. I returned all five fans as soon as I received them, but still had to wait over three weeks before PayPal issued me a refund as Airabreeze were still fobbing me off with excuses. In total they had my money for around two months and I don't believe they had any intention of refunding me until PayPal stepped in. I've also noticed that you can buy fans which look identical on Amazon for under £20

I strongly advise against buying from Airbreeze based on my experience.
I paid around £280 for five coolers which, in my opinion, performed no better than cheap standard fans. When I asked to use their money-back guarantee, rather than simply refunding me, they repeatedly tried to negotiate: 25% refund, then 45%, then 70% if I kept the products.
I refused and eventually returned all five at my own expense for a full refund. Airbreeze received them on 5 August.
It is now 25 August. They have the products AND my £280, and I still haven't been refunded.
Despite initially quoting 5–7 business days and later up to 14 days, I've received nothing but repeated generic assurances and, eventually, an explanation that they have a "technical issue" with their refund system.
I've now had to threaten formal recovery action.
Avoid like the plague, do not buy from this company. I'll update this review if I ever actually receive my money back.

Awful company , dreadful quality items . I would not plug it in filled with water. Massively overpriced. I paid £271 for 3xmachines . They are probably not even worth £10 each . Trying to return them is a nightmare . I was promised £150 refund if I kept them . 2 months I’ve waited patiently for this refund . 25 emails and still promising !!
The company is obviously Chinese and the distributor is in the Uk . This is a robot run centre .
When contacting PayPal they won’t help and I noticed I was put on a revolving insurance payment yearly which I didn’t agree too .
They are fraudsters , DO NO ORDER OR BUY ….

Bought the room cooker which arrived damaged and unusable reported this straight away , then the delaying tactics to sort it started. No replies after complaining they did start to communicate, that stopped so l complained again and had to go through what was wrong again, 4 times this happened then the delaying tactics started again , offers of a minimal amount not to send it back, no thanks, amount keep increasing not to send it back eventually l was able to get a return address. Sent it back , silence again, complained again , had to prove l had sent it back, did that silence again, complained agdin, my refund was being processed, 3 weeks later nothing, surprise surprise their accounting system is faulty and being fixed. DO NOT DEAL WITH THIS COMPANY. Read their replies to the comments they all the same ..hollow words .

UPDATE: Full refund received after I was contacted by CS post-review here. The merchandise was not updating location in the system so I was given 3 options — resend items, partial refund plus original ordered items, and/or full refund. I chose the refund to put a close to this chapter of the shopping saga.

Original review: I ordered 3 of these products 33 business days ago (47 calendar days) and have received nothing. Tracking says the parcel is in transit/waiting for pickup from delivery carrier. It has said this for 29 business days. Mails to customer service are answered in a timely manner, but all essentially say the same thing — wait because it has been “shipped” there is nothing we can do, but we will check with the “fulfillment team.” And I’ve been told that I will receive NO REFUND unless I return the merchandise. Well, if no merchandise is ever delivered, how can I return it to receive a refund? They are checking on that… so I’ll keep waiting… Do yourself a favor and just don’t buy one of these products. You will save yourself time, money, and emotional damage/frustration. If the parcel arrives and the units don’t function properly, then that would be the icing on this cake of order disaster.

70 days since they received my return parcel of coolers for full refund.
No refund yet so apologies for delay have worn thin.

Cannot give any stars to this company and the word scam keeps springing to mind
.

Do not bother ordering they do not do what they say!!
Wanted to return the items offered a 75% refund and to keep the items which I agreed to back in July, keep getting emails saying their system to send the refund back through PayPal is not working at present, it cannot take that long to fix. Think this is just a stalling tactic and have no faith in them😡
This relates to case reference 3836590, still getting the same repetitive emails and not getting my refund!!

UPDATE – September 2026

Following my review here, AiraBreeze finally responded and provided return instructions. I returned all four coolers and have now received my **full refund of £245.50**.

It took 12 days and four direct attempts to get a response, but I have to say that once I raised the issue on Trustpilot, they did respond and ultimately resolved the matter.

Thank you to AiraBreeze for finally sorting this out.

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No response after 4 attempts to return four units

I purchased four AiraBreeze coolers (Order #A5E9A1DC40). The products are not fit for purpose: they leak, one unit doesn't work at all, and the cooling performance falls nowhere near what was represented in the advertising.

I contacted AiraBreeze four times over 10 days to request a return and full refund. I have still received no meaningful response or return instructions.

I have now been waiting over a week simply to start the returns process.

I don't want a partial refund, replacement or credit. I want to return all four units and receive a full refund.

I'm posting this on Trustpilot because AiraBreeze appears to be responding to customers here, despite not responding to my direct requests.

AiraBreeze: please contact me and provide the RMA/return instructions for Order #A5E9A1DC40.