AiraBreeze Reviews 

Response to initial contact was very slow. The inability to reply to the emails sent from support was really frustrating. Having to go through the website each time meant that conversations could not be continued.
Having said that, emails were always courteous and friendly and the return/refund policy is very customer friendly.

The product arrived was broken an d leaked .
I have been contacting the company / customer services for a few weeks now , normally the email bounced back. And when you finally a get a reply they say they are trying to process a refund after 5 weeks . DO NOT BUY IT ITS A CON

Would give minus stars if I could this company is an absolute joke please don’t order anything unless you’re happy to lose your money. Cooler doesn’t work and leaks. When contacted they offer a small% of a refund and you get to keep the useless article ( who would want it) they then keep stalling until you give up.Absolute rubbish

I ordered the fan mid July, it arrived in a plastic bag, the box was squashed luckily the fan was in one piece
I found the fan had some flimsy parts, the lid to the water chamber was flimsy and fell off easily + hidden charges.
I paid £76.88
I paid with PayPal who advised me to contact the company which was mid July for a refund and return address. I was offered a £25 refund and keep the fan.
I don't want the fan I want a full refund. I've sent several emails no reply, as of today 6.8.26 no reply and no return address. Definitely wouldn't recommend or buy from this company,
I paid with PayPal who suggested I contact Airibreeze? hopefully I will eventually receive the refund,
Thank you AiraBreeze for your reply which states you can't find my order?
I have sent several emails to you, you did reply to my 1st email saying you had found my order, I've tried to download it here, but no icon to download it. It also askedcould I say more about my reason for wanting to return the fan and receiving a full refund . You offered me a slight refund if I kept the fan. I wanted a refund!
The following numerous emails asking for a return address went unanswered

Ordered in June received July was faulty. Three times they said they would send a replacement
Now August contacted them again so they said we are despatching one now but they lie. Asked for refund and they wont give it. Poor quality and they do not answer any questions come back with same reply. Maybe its A1!!! Received replacement still leaks and will.not give refund which I said i wanted as did not want replacement. Given up with them.

The product does not work , its basically a very small fan, not a cooler

Made a purchase having seen convincing video on YouTube.
Then read reviews and saw the units sold were not AC units but fans and very noisy.
Company very difficult to contact and my first emails just bounced back undeliverable.
Eventually contacted via PayPal and asked to cancel order and get a refund.
Company said it had dispatched order.
I raised dispute with PayPal and showed I had tried to cancel and asked for refund before dispatch.
Parcel delivery via Evri was refused and returned to sender.
Company said it would issue refund.
2 weeks later still no refund.
PayPal not very responsive and hard to contact too.
All in all a frustrating waste of time.
DONT BUY THIS PRODUCT. COMPANY IS BASED IN LITHUANIA.

The first airbreezer had a broken on/off button and at the second one the on/off button didn't work at all

If there was a ZERO star I would have picked it, absolutely shocking customer service, the worst I have ever experienced, I ordered one until, EVRI confirmed they have lost the parcel, 22 emails later I am still waiting for a refund with little hope it will happen anytime soon, I paid via PapPal so raising a dispute with them in the hope that can obtain a refund, DO NOt USE

Terrible product and awful company. Very similar experience to a lot of people here (accidental ordered double due to unclear website and not given a chance to review order before confirming and taking too long to reach my address. Arrived to find it didn’t even work and leaked water!)
Worst of all though is the dishonest customer service team. I asked for a refund immediately (as in, less than 5 minutes after ordering after I realised my mistake) and asked them not to send the extra 2 I ordered) and was told it was too late as my order had been dispatched! Only to then have several members offer me discounts on extra products “before my parcel is sealed and dispatched”.
Upon receiving the items I immediately contact asking for a refund and the returns address, which took 5 emails back and forth with numerous “refund offers”. Finally received UK returns address and sent tracked and recorded (so they don’t have any more excuses!). Further hold ups in refunding as they “are waiting to receive the items” even though I sent tracking information and a screenshot of signature upon delivery which was 2 days prior.
I’m now currently waiting for them to perform a refund (yet again) because they’ve got a “technical issue” that is preventing this from being completed and they’ll “let me know once it’s been resolved”.
I will be opening a case with PayPal to retrieve my funds as I do not believe this is the case and they are just stalling.

Avoid this company and their customer service team of liars!!

Inferior product and absolutely diabolical customer service/returns process. Do not buy! Wish I’d read these reviews first.

More expensive than advertised. Giving me insurance that I didn’t need. Took 4 weeks to arrive, no way of contacting anyone. All automated responses. When arrived, it was very cheap and noisy on third setting. False advertising and everyone be aware of this site as its a scam.

Absolute rubbish !! Totally sub-standard product with no correct backup or customer service . I want a full refund but am being offered a deal to kerp them but take a 30% cut .. absolute joke ! This company SHOULD NOT be allowed to trade whatsoever .. its a scam !

If I could have chosen minus stars I would. They are appalling. Drag out the original request for a refund until the allowed period has passed. Then offer a 30% refund after you've sent the blooming thing to China so they can 'examine' it.
Avoid if you want to keep your sanity in tact.

If I could give this company less than 1 star I would - they don't even deserve the 1 star. Exceptionally poor customer service and experience, overall scam artists.
1. Delivery day - watched the delivery guy throw the package over my front gate and it crash landed onto my concrete path in the rain instead of putting it on my covered porch.
2. Tried out the fan, and it didn't cool at all.
3. Contacted customer service to return it and get a refund and explained it may have been damaged due to poor delivery.
4. Customer service rep for 2 weeks and numerous emails only kept saying they will offer me partial refunds like 12% refund, 15% refund, 25% refund etc and they didn't want the product back; they told me to keep it, donate it, or throw it into the trash- all these exchanges were a waste of my time and infuriating over a 2.5 weeks timespan! I kept demanding 100% When I threatened to give them a poor review the rep said they will escalate to another person- then silence and no reply for 2 weeks!
5. Another rep replies offering a slightly higher % of refund, but still not 100%. I demand the full refund again, and screen shot their 100% refund policy posted on their website- again silence for another week and a bit. Finally I get a reply, and rep keeps offering partial refunds! I am beyond angry at this point and again I threaten a poor review- no reply again for almost 2 weeks. I have basically given up on these scam artists and toss the stupid product in the trash.
6. A reply finally from a customer service rep with instructions and an address in the US for me to return the product on my own dime to the US (I live in Toronto, Canada) for a full refund, but they remind me that their policy for refunds is 30 days from the delivery date and product return. I am spitting fire at this point I am so angry, because these scamming pirates dragged out all these email communications and lack of follow ups way past 30 days, they tell me to throw it out - which I did, and only when the 30 days timeframe is up they offer me what I asked for in the beginning which was to return the inefective product for a full refund.
7. I go back to them 2x again to let them they have horrible customer service, and they inentionally drag out the communications so 30 days go by and I still demand my refund- and some fool of a customer service rep wants to keep quoting me their policy.

At the end of it, I am out $97, I have NEVER dealt with such an underhanded, horrible and despicle company on such a small purchase.

BEWARE - DO NOT BUY FROM THESE PEOPLE. products are garbage and you will NEVER get your money back, eventhough they claim a full refund policy.

DO NOT PURCHASE Airabreeze desk top cooling fan FROM THIS WEB SITE , It is small ,and constantly needs filling with water , it is noisey and after 8 months it doesn't work anymore , for the price even discounted to $69 nz it was not value for money , the video and pictures showed icy cold air blowing but I did not experience this , in my opinion it is not a good purchase . The Company want my details but I dont want to be contacted by them , They can dispute this is a genuine complaint or not You can decide

Total scam ! Took a long time to arrive and upon opening found a nasty cheap plastic object. Contacted them with a view to return and they just kept saying someone would get back to me! Also took a warranty payment without permission! Dreadful experienc

Ordered 2 Units
Looked compact, appeared in advert to give adequate cooling (bearing in mind the UK has been through several hot spells in 2026). However when dispatched no verification on EVRI for the delivery.
Then package arrived on my doorstep (caught on Ring Doorbell) 2 days later I opened one unit, went to fill up the very tiny reservoir with water and it leaked out! Yes it had absolutely no way of holding in the tank and so put a small plastic Tupperware lid underneath to catch the dripping water because I didn't want it spilling on the table.
When I pressed the small button at the bottom, you have to press 3 times to get maximum speed, it really was pathetic air flow. There was no cooling
Look at the purchase receipt, then see the whole thing is a massive SCAM. Massively overpriced over GBP65 after a discounted price shown with a GBP7.90 shipping and handling charge.
I tried the product for about an hour and it made no difference. I emptied whatever water was left in the reservoir and packed the little unit back in its plastic bag back in the box.
Wrote to the company on the card inside the box and then this is when things have gone disastrously WRONG.
If you are not satisfied with your product in 30 days , you should be able to send it back for a full refund.
We're sorry to hear that the item didn't meet your expectations. We truly value your feedback, as it helps us improve both our products and our customers' experience.
Before we proceed with your return request, we'd greatly appreciate it if you could take a moment to complete our short survey:
Survey: Survey link
To help us process your return and refund as quickly as possible, could you also let us know how many units you'd like to return?
Once we've received your survey response and confirmation of the number of units, we'll send you the step-by-step return instructions and guide you through the rest of the process.

This survey link was also pathetic and did not communicate a return label or how to return the product within the consumer rights process.

So I continued with a further email, photographs of all the delivery, the units in the box, the "happy/unhappy" feedback card.
Still no proper response about the return label or where to return to, nor any mention of total amount refund for the full invoice amount.
Another day gone by and then the next email
It has been dispatched and is currently marked complete, but no delivery date is available in the order details, so I can’t confirm that it has been delivered yet. Once it arrives, please contact us again and we’ll take it from there regarding your refund request.
We’d also appreciate your optional feedback about your experience: share your feedback. You don’t need to complete the survey for your refund or return request to continue.

2 more emails asking for full refund and under consumer rights I don't have to keep a product when it fails to deliver quality as advertised.
Please be advised that our return policy requires items to be returned within 30 days of receipt to qualify for a refund. The items must remain unused, undamaged, and in their original packaging. Additionally, as outlined in our Terms & Conditions, the cost of returning the items must be covered by you.
To avoid the inconvenience and additional expenses associated with the return process, we would be pleased if you would consider retaining the items. Should you agree, we are prepared to issue an immediate refund amounting to 25% of the total order value. Kindly inform us if this proposal is acceptable to you, and we will proceed accordingly

I wrote to demand a return label and full refund.
We understand your position. I have forwarded your message to my manager. After discussing this further we'd be glad to offer you an instant refund of 45% of the whole order :)
You'd be able to keep the items, you won't need to pay for their shipping. Would this work better for you?

Not acceptable, demand again a return label and full refund
I've contacted my manager once more and I managed to increase the refund for you to 70% of the whole value. As mentioned before, I really believe this would be a great option as you wouldn't need to worry if the items you send back are damaged or if the items are in the original, undamaged packaging. And, of course, you won't need to pay shipping fees :)
Perhaps this option suits you better? Let me know what you think!
I submit all of this to my Credit Card company to dispute payment with full evidence 5 days later after the initial complaint
Finally I get an address for return with strict conditions that do not meet Consumer Rights
4PX EXPRESS UK Unit 2, Prologis Park, Arenson Way, Dunstable, Bedfordshire, LU5 4RZ, United Kingdom

If you read this then you know you've been SCAMMED

Item arrived totally broken and I have still not received my refund weeks later after multiple emails back and forth

Very professional