transfergo.com Reviews 

38,543
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 909 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick, easy, and reliable for money transfers. Many highlight the excellent customer service, with staff noted for being helpful, professional, and efficient in resolving issues. However, some customers also noted concerns regarding transfer processing, with funds occasionally getting stuck or taking longer than expected. A few people found verification processes, like providing ID or proof of funds, inconvenient or unclear. Additionally, some reviewers mentioned receiving generic responses or a lack of helpful support when encountering specific problems.

What people talk about most

Service

People report positive experiences with service, often highlighting its reliability, speed, and ease of use... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting that transfers are fast,... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Response time

Customers consistently note positive experiences with response time, with many reporting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always liked transfer go and been using them for many years, they quick, easy and promptly send your money to recipient. When problem arises they quick to sort you out, and the customer service team... See more

Company replied

Rated 5 out of 5 stars

I just want to say how genuinely impressed I was with the support I received from Natalia K . She was incredibly quick to respond and sorted everything out without any hassle. She explained things... See more

Company replied

Rated 5 out of 5 stars

I’ve been using their service for over 6 years, back when not many people even knew about them. They are reliable and trustworthy. I’ve never had a moment where I felt like I shouldn’t trust th... See more

Company replied

Rated 5 out of 5 stars

I’ve always had a positive experience with TransferGo. The service has always been reliable, fast, and easy to use, which gives me peace of mind whenever I need to send money. What stands out the m... See more

Company replied


Company details

  1. Money Transfer Service

Written by the company

For over a decade, TransferGo has made sending, receiving and managing money worldwide faster, simpler, and more affordable.

Send receive and manage money globally

Written by the company

Fast, secure and low-cost
Hold exchange and transfer multiple currencies effortlessly, all in one app.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

39K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(38,543)

1,571 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

super program

super program

July 23, 2026
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Reply from transfergo.com

Thank you so much, Roman! We are thrilled to hear that you think so. We really appreciate your support! 😊

Rated 5 out of 5 stars

Perfect for several years now.

For several years now, I've been using TransferGO to transfer money from my German pension account (DKB) to my Philippine bank account (PNB).
This service offers very fair exchange rates (Euro to Philippine Peso).
With instant transfer, the sent amount is credited to my PNB account on the same day.
I'd especially like to commend the friendly customer support, currently provided by Ms. Edyta. She helps immediately!

July 23, 2026
Unprompted review
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Reply from transfergo.com

Thank you so much for your loyal support over the years! We are thrilled to hear that TransferGo continues to provide you with fair exchange rates and fast, same-day transfers from DKB to PNB.

We will gladly pass your high praise directly to Ms. Edyta—she will be delighted to know her fast and friendly support made a great impression. Thank you for being a valued customer! 😊

Rated 5 out of 5 stars

Cutomer care is topnotch mostly Natalia…

Cutomer care is topnotch mostly Natalia K,shes so quick to response and reply calmly.
Transfergo is good,reliable and easy to use🥰

July 22, 2026
Unprompted review
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Reply from transfergo.com

Thank you so much for the wonderful review! We will be sure to pass your special shout-out directly to Natalia K - she will be thrilled to know her calm and fast support made such a great impression. Thank you for your support! 🥰

Rated 1 out of 5 stars

Common complaints about TransferGo…

Common complaints about TransferGo include unexplained transfer delays, frozen or blocked transactions, and unresponsive customer service during emergencies. Users also frequently report issues with money getting stuck in intermediary banks due to user data-entry errors and delayed refunds for failed transfers:
i had a genuine experience with a verified account for a long time.Then suddenly they terminated the account unfairly unjustly improperly baselessly inaccurately segregatingly, alineatingly..Of course they reject the. Fact that they don't offer proper services. THEIR CUSTOMER SERVICES YOU DONT NEED TO REPEAT NONSTOP. THAT YOUR DECISIONS ARE FINAL WE BECAUE WE DON’T WANT TO UTILIZE YOUR TROUBLED SERVICES AGAIN AND WE DONT CARE ABOUT YOUR DECISION TO TERMINATE THE ACCOUNT OR NOT IF IS FINAL OR NOT WE DON’T CAERE.WHAT WE CARE HERE IS HOW YOU SERVE WHEN YOU YOU PUT THE CUSTOMERS FUNDS AT RISK THROUGH YOUR WEIRD SERVICE MODELS. DONT YOU UNDERSTAND THIS? THEIR SERVICE MANNER KEEPS ON DESTROYING the trust realibility confidence and also the decent financial life of the customer through abrupt termination OF ACCOUNTS
They continue to spout nonsense by mentioning how frustrating account closures can be... Many regulated financial institutions are obligated to comply with strict internal and regulatory policies. According to these requirements, they are not required to suspend services using nonsensical, incorrect, and inadequate methods, and if you choose not to explain the specific reasons behind such decisions, you are not providing a transparent, open, honest, and upright service. No firm is restricted from providing transparent, independent, open, fair, and upright service because other institutions manage this process better than you, not suddenly closing customers' accounts for nonsensical, unfair, secret, opaque, and illegal reasons like your firm, leaving them in a difficult situation.
I'm sure you received my complaint, but I'm not sure you understood it or analyzed it properly. Your team has not only failed to properly investigate my complaints but has also not responded within the allotted time; they have stalled, delayed, and acted absurdly. This account closure has nothing to do with disappointment. Suddenly closing accounts puts the funds and trust your customers have in your company at risk, causing them to take action against you. It's a cause-and-effect relationship, and you will receive backlash, your credibility will be damaged, you will face protests, and a campaign will be launched to discourage them from doing business with your company. I want to reiterate that the methods, boards, and working procedures you employ are absolutely NOT limited to standard financial regulations and internal security policies. You continue to victimize your customers with your service methods, and hatred towards your company will increase, leading to campaigns to discourage the use of your services.
HOW IS IT POSSIBLE, AND ON WHAT BASIS, THAT YOUR POLICY DOES NOT ALLOW THE CREATION OF NEW PROFILES WHEN AN ACCOUNT IS CLOSED? WHAT A RIDICULOUS POLICY! A MEANINGLESS, IMPROPER, UNFAIR, BAD, ALINEATING POLICY!. Did the person whose profile you closed commit murder, a crime, or terrorism that they cannot create a new account with a different profile? ARE YOU THE ONE WHO WILL LEGITIMIZE THIS THAT HE IS NOT ALLEWD AGAIN WITH DIFFERENT PROFILE?? WHY NOT? HOW COULD YOU BAN THE CUSTOMER FOREVER??ON WHICH GROUND? EVEN IN COURTS, YOU HAVE THE RIGHT TO APPEAL AND APPEAL THE DECISION TO BE FAIR. HOW IS THIS WITH YOUR AN UNFAIR AND UNJUST PRACTICE? ARE YOU A JUDGE, A POLICE OFFICER, OR A LAWMAKER? WHY? FOR WHAT REASON? My account has been deactivated recently due to your unjust, senseless, and unilateral method of marginalization. It is very clear that your decisions and actions are based on prejudice or personal judgment, and are carried out very amateurishly and unnecessarily with the aim of marginalizing, separating, devaluing, and alienating improperly. As a licensed financial institution, your insistence on continuing to provide such inadequate, deficient, problematic, and victimizing services is unacceptable and will not be accepted.

You knowingly and willingly created this outcome, and you will be held responsible and forced to pay the price. There is no disappointment here; there is blatant poor service and victimization. The ridiculous measures mentioned are of no benefit to anyone; You only create victimization and protests, and if you receive negative reactions from your customers... customers will always find something better and move on, while you will be discarded.Your services are so risky and no sign for improvement at all

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with my transfer

I had an issue with my transfer, but the customer support team responded promptly and helped me resolve it. The service was professional, friendly, and efficient. My problem was solved successfully. Thank you for the great support!

July 22, 2026
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Reply from transfergo.com

Thank you so much for taking the time to share your experience! We know how important every transfer is, so we are thrilled that our support team responded promptly and got everything sorted out for you smoothly. 😊

Rated 5 out of 5 stars

Excellent service

Excellent service! The entire transaction was very smooth from start to finish. Communication with the customer service team was clear, friendly, and professional. They were responsive, helpful, and made the whole process easy and hassle-free. Highly recommended! Thank you Edyta

July 21, 2026
Unprompted review
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Reply from transfergo.com

Thank you so much for your wonderful review, Jose! We are delighted to hear that your transaction went so smoothly and that our customer service met your expectations with clear, friendly, and professional support. Thank you for your recommendation and support! 😊

Rated 5 out of 5 stars

Fast and simple to use

Fast and simple to use, polite customer service team: Fatima, Ugne and others

July 22, 2026
Unprompted review
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Reply from transfergo.com

Thank you so much for the fantastic feedback! We are delighted to hear that you find our app fast and simple to use. It is also wonderful to know that Fatima, Ugnė, and the rest of our support team provided you with polite and helpful service. We will be sure to pass your kind words along to them! 😊

Rated 5 out of 5 stars

Using the transfer is very fun

Using the transfer is very fun, convenient and easy.

July 20, 2026
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Reply from transfergo.com

Thank you so much, Temur! We are thrilled to hear that using our app is not just convenient and easy, but also fun for you. Making money transfers completely stress-free is what we strive for! 😊

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Zane! She handled everything incredibly quickly, understood the issue right away, and resolved it without any hassle. The customer service was outstanding—fast, professional, and efficient from start to finish. I’m very impressed with the level of support and would highly recommend both Zane and the team. Thank you for such amazing service!

July 21, 2026
Unprompted review
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Reply from transfergo.com

Thank you so much for this amazing feedback, Yalkun! We are thrilled to hear that Zane resolved your issue so quickly, professionally, and seamlessly from start to finish. We will be sure to pass your wonderful compliments directly to Zane and the team—it will make her day! 😊

Rated 5 out of 5 stars

I transferred from Turkey to Latvia and…

I transferred from Turkey to Latvia and it was commission free and super fast

July 21, 2026
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Reply from transfergo.com

That is wonderful to hear, Ugur! We are so glad your transfer was both commission-free and fast. Delivering smooth, cost-effective cross-border transfers is always our top priority. Thank you for sharing your positive experience with us! 😊

Rated 5 out of 5 stars

Very swift

Very swift, easy and fast payment method. I will recommend!

July 19, 2026
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Reply from transfergo.com

Thank you for sharing your experience, Chisom! We are delighted to hear that you find our payment method swift and easy, and we truly appreciate your recommendation!

Rated 5 out of 5 stars

Easy simple to use this apps

Great apps
Help fully for me

July 19, 2026
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Reply from transfergo.com

Thank you for your rating! We are so happy to hear that the app is easy to use, helpful, and working great for you. We truly appreciate your support!

Rated 4 out of 5 stars

Chat support was very quick and replied…

Chat support was very quick and replied very fast, but money received a little bit later almost three days. If I would rely only on the money I sent, would be without money for three days, so fast transfer would be really helpful.

July 18, 2026
Unprompted review
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Reply from transfergo.com

Thank you for your honest feedback, Dali. We are glad our chat support team was able to reply quickly, but we completely understand your frustration regarding the transfer time. Waiting almost three days is definitely not the ideal experience when you need funds fast.

Processing times can sometimes depend on bank operating hours, delivery options chosen, or additional verification steps, but we hear you loud and clear – speed matters. We appreciate your patience and will keep working to make your transfers as fast as possible!

Rated 5 out of 5 stars

Service

Service: sending money via this app is the best option because it reduces complexity.

July 15, 2026
Unprompted review
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Reply from transfergo.com

Thank you for your feedback! We are so glad to hear that our app makes sending money easy and reduces complexity for you. Keeping things simple and straightforward is exactly what we aim for!

Rated 1 out of 5 stars

Never put money there

Never put money there! Do you hear?! Do you hear? Once you transfer money to a TransferGo account, it will be frozen for a long time. Support will not provide any help, and will even more likely ignore you. They don't have a recall procedure, I can't get my money back.

July 9, 2026
Unprompted review
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Reply from transfergo.com

We hear your frustration, and we want to apologize for the stress and delay you experienced.

We would like to confirm that we prioritized your case, and it has now been fully resolved. The funds have been successfully refunded back to your bank account.

If you need any additional assistance or have any further questions about your refund, please feel free to reach out directly—we remain completely available to help.

Rated 5 out of 5 stars

I was very satisfied with the service

I was very satisfied with the service, they helped me and solved the problem, they answer on time and the service is at the highest level, the operator Anastasia.M stands out for its responsiveness and benevolence, and in general all technical support staff!

July 14, 2026
Unprompted review
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Reply from transfergo.com

We really appreciate you taking the time to share this! It’s fantastic to hear that our technical support team, and especially Anastasiia, provided you with such responsive and kind service.

We will definitely pass your wonderful compliments along to her and the rest of the team. Thank you for your support! 😊

Rated 5 out of 5 stars
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Reply from transfergo.com

Thank you for your feedback, Ansar! We are thrilled to hear that your transfer was really fast. Speed is what we aim for! 😊

Rated 5 out of 5 stars

My favourite way to send money

My favourite way to send money to my family. Fair exchange rate, no commission, quick process. Just always reliable service!

July 11, 2026
Unprompted review
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Reply from transfergo.com

Thanks for sharing, Olga! We are absolutely thrilled to be your favorite way to send money to your family. It is great to hear you enjoy our fair rates, quick process, and reliable service. 😊

Rated 5 out of 5 stars

Great service

Great service

July 11, 2026
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Reply from transfergo.com

Thank you for your rating, Mariana! We are so glad you had a great experience with our service. 😊

Rated 5 out of 5 stars

This apps actually worthy

This apps actually worthy. But it cost me 6 hours to send money. overall, i love it. Maybe this is weekend that’s why takes longer than weekday. Thank you

July 11, 2026
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Reply from transfergo.com

Thank you for your review and for your patience, Faiq! We are so glad to hear that you love the app and find it worthy.

You are right, transfers can sometimes take a bit longer over the weekend due to bank operating hours. We appreciate your understanding and are happy the money arrived safely! 😊

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