Thanks to The Impound for helping me sell my account, there was a bump or two on the road but the guys there bent over backwards to help me, I wish cig would help them a little more, those guys do St... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
For a decade, The Impound has been a dependable name among Star Citizen players, where we provide a secure, affordable, and prompt shopping experience for avid gamers. Having served thousands of satisfied customers, we've successfully transacted tens of thousands of Star Citizen items, cementing our reputation as a reliable virtual goods supplier. What makes The Impound unique is our unparalleled array of offerings. Our inventory showcases the biggest selection of Lifetime Insurance (LTI) ships and vehicles, not to mention a plethora of rare Star Citizen packages and items. Whether you're a new player seeking your first spacecraft or a seasoned commander aiming to expand your fleet, you're sure to find the perfect match within our extensive catalogue. Our unique selling proposition lies in our business model - we only sell items owned by The Impound. This not only assures absolute transparency but also provides you with a guarantee that the items you purchase will remain yours indefinitely. This eliminates the risk of any third-party claims, giving you peace of mind with every purchase you make. At The Impound, we believe that enhancing your gaming experience shouldn't cost a fortune. If you're a Star Citizen player aiming to upgrade your fleet with LTI ships and vehicles, look no further. We provide these premium items at competitive prices, ensuring you get the most value for your money. We have established rigorous safety measures to ensure a secure trading environment. Our transaction process is designed with multiple layers of protection, ensuring the confidentiality and safety of your information. The Impound stands as a symbol of trust, affordability, and promptness in the Star Citizen universe. With our wide selection, secure transactions, and reasonable prices, we strive to enhance your gaming experience. So, gear up to explore the cosmos like never before with The Impound - your one-stop-shop for all Star Citizen needs.
United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to The Impound for helping me sell my account, there was a bump or two on the road but the guys there bent over backwards to help me, I wish cig would help them a little more, those guys do Star Citizen Community a great service, please support them as much as you can,
A special thank you to TBH for all your help, buying or selling this is the place to go 5 star ⭐⭐⭐⭐⭐
Reply from The Impound - Secure Star Citizen Store
Purchased an m80 standalone ship.
I waited over an hour because when I paid with Google Pay, there was an error, so I waited a bit to pay again, but this time with a card, and it went through, but the reason I had to wait a few hours was due to that.
I'm glad someone on the Discord helped me.
Rating 4 stars because of that, but I'm sure you do get standalone ships under 30 minutes.
Price was OK considering it was not available any other way at the moment. This was my second purchase from The Impound. Both times took less than 15 minutes to go through and see the goods in my hangar.
I only use the Impound. Have been for months. Delivery often within minutes. Price given in my local currency, so no surprises.
Good job team.
I just upgraded from the Constellation to the M80 in under 10 minutes?!?! That was crazy fast and amazing service.
Made two recent purchases. Both were delivered quickly and without any issues. I will definitely use this site again.
It's always a good experience shopping here for my ship needs fast delivery good customer service too
Awesome service and fast delivery, only frustration is that you don't see the added tax until the checkout which is a little frustrating.
I was a little hesitant, but the ship I wanted hasn't been available to purchase this year. So, I bit the bullet and bought it. It took a little longer than the "advertised" six minutes, but, only took 10 minutes. So, not an issue.
Service was excellent for my recent purchase of an RSI Apollo Triage OC with LTI went very well. Item was shipped very fast within the hour via email and was exactly as described. Price was reasonable. I would highly recommend TheImpound for rare and difficult to find ships.
I've bought quite a few things over the past year and they've been perfect. I haven't had to wait longer than ten minutes to receive them through RSI.
Goods are typically delivered minutes after ordering and Im billed in my local currency so I know exactly how much Im spending.
they said most of the orders are fulfilled with the first 3 hours and that is true as it says
Spent around 1500 with them already. just buying ships and upgrades. i used star hanger and SLTI, and the impound is the best one i have used Fast delivery and honest staff.
At first I was afraid & skeptical, Carefully looked around & I have to be honest. After trying it works perfectly as intended & as described. This is a legit process, Prices can get much lower but that depends on the demand & ship status since that can increase it's actual value. Just make sure to follow the instructions & you should be good. In case you have only one account there is also nothing to worry about, It's easy. Delivery time is quick & price depends. 9.2/10, Would recommend to anyone who loves Star Citizen with a passion & wants a specific spaceship that is no longer available or want to save. o7
very reliable fast and has a very good customer support 10/10 would recommend and trust
Sorry, my English isn't very good.
I bought from this site for the first time and spent almost $400. I know that was probably a bit risky since I wasn't familiar with the site, but I was genuinely surprised by how well everything went.
I purchased one ship (worth nearly $280) and six other items. I received all six items within 10 minutes of placing the order, and the ship arrived about 20 minutes later.
I honestly have to say that if you're looking for a ship or some cool items, this is a great place to buy from. It's cheaper than the Pledge Store, and they offer a wider selection of items as well.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.