The Impound - Secure Star Citizen Store Reviews 

2,102
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that digital item deliveries arrive almost instantly and function perfectly in the game. People also appreciate the clear website layout, helpful item selectors, and overall straightforward purchasing process. Buyers consistently highlight how safe and secure transactions feel when acquiring rare virtual goods and ship paints. Many reviewers state they will definitely return for future purchases because of the dependable service. Though some customers noted that prices can occasionally be somewhat high or include extra taxes. A few reviewers also experienced minor challenges regarding unexpected costs or configuration issues during their checkout experience.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting consistently fast and reliable... See more

Product

Users describe positive interactions with product, consistently praising the fast and reliable delivery of... See more

Service

Clients share positive opinions on service, noting that transactions and deliveries are consistently fast,... See more

User experience

Reviewers express high satisfaction regarding the smooth and simple user experience. Consumers consistently... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to The Impound for helping me sell my account, there was a bump or two on the road but the guys there bent over backwards to help me, I wish cig would help them a little more, those guys do St... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely outstanding! The Impound delivers an incredible service that truly stands out. The speed is mind-blowing — my last delivery arrived within just 2 minutes! That’s insanely fast... See more

Rated 5 out of 5 stars

I missed out on ship packages that came with Squadron 42, saw a pretty good deal on an C.O. Nomad Starter Package with LTI, Squadron 42 and the Jackal Paint. I purchased the pack and the Mercury Star... See more

Rated 5 out of 5 stars

Sketched out at first. Saw a few videos with streamers recommending this platform. Purchased my ship and had no issues. Received a message saying I received it pretty quick after. Very happy, will def... See more


Company details

  1. #7 of 64 best companies in Video Game Store

Written by the company

For a decade, The Impound has been a dependable name among Star Citizen players, where we provide a secure, affordable, and prompt shopping experience for avid gamers. Having served thousands of satisfied customers, we've successfully transacted tens of thousands of Star Citizen items, cementing our reputation as a reliable virtual goods supplier. What makes The Impound unique is our unparalleled array of offerings. Our inventory showcases the biggest selection of Lifetime Insurance (LTI) ships and vehicles, not to mention a plethora of rare Star Citizen packages and items. Whether you're a new player seeking your first spacecraft or a seasoned commander aiming to expand your fleet, you're sure to find the perfect match within our extensive catalogue. Our unique selling proposition lies in our business model - we only sell items owned by The Impound. This not only assures absolute transparency but also provides you with a guarantee that the items you purchase will remain yours indefinitely. This eliminates the risk of any third-party claims, giving you peace of mind with every purchase you make. At The Impound, we believe that enhancing your gaming experience shouldn't cost a fortune. If you're a Star Citizen player aiming to upgrade your fleet with LTI ships and vehicles, look no further. We provide these premium items at competitive prices, ensuring you get the most value for your money. We have established rigorous safety measures to ensure a secure trading environment. Our transaction process is designed with multiple layers of protection, ensuring the confidentiality and safety of your information. The Impound stands as a symbol of trust, affordability, and promptness in the Star Citizen universe. With our wide selection, secure transactions, and reasonable prices, we strive to enhance your gaming experience. So, gear up to explore the cosmos like never before with The Impound - your one-stop-shop for all Star Citizen needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,102)

338 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks to The Impound for helping me…

Thanks to The Impound for helping me sell my account, there was a bump or two on the road but the guys there bent over backwards to help me, I wish cig would help them a little more, those guys do Star Citizen Community a great service, please support them as much as you can,
A special thank you to TBH for all your help, buying or selling this is the place to go 5 star ⭐⭐⭐⭐⭐

August 21, 2026
Unprompted review
The Impound - Secure Star Citizen Store logo

Reply from The Impound - Secure Star Citizen Store

Thank you Ian, we really appreciate your kind words :)

Rated 4 out of 5 stars

Glad someone on discord helped me get my ship.

Purchased an m80 standalone ship.
I waited over an hour because when I paid with Google Pay, there was an error, so I waited a bit to pay again, but this time with a card, and it went through, but the reason I had to wait a few hours was due to that.
I'm glad someone on the Discord helped me.
Rating 4 stars because of that, but I'm sure you do get standalone ships under 30 minutes.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Price was OK considering it was not available any other way at the moment. This was my second purchase from The Impound. Both times took less than 15 minutes to go through and see the goods in my hangar.

July 31, 2026
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Rated 4 out of 5 stars

Fast Delivery

Awesome service and fast delivery, only frustration is that you don't see the added tax until the checkout which is a little frustrating.

June 30, 2026
Rated 5 out of 5 stars

Service was excellent for my recent…

Service was excellent for my recent purchase of an RSI Apollo Triage OC with LTI went very well. Item was shipped very fast within the hour via email and was exactly as described. Price was reasonable. I would highly recommend TheImpound for rare and difficult to find ships.

June 30, 2026
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Rated 5 out of 5 stars

Perfect!!

I've bought quite a few things over the past year and they've been perfect. I haven't had to wait longer than ten minutes to receive them through RSI.

June 30, 2026
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Rated 5 out of 5 stars

Order #114005

At first I was afraid & skeptical, Carefully looked around & I have to be honest. After trying it works perfectly as intended & as described. This is a legit process, Prices can get much lower but that depends on the demand & ship status since that can increase it's actual value. Just make sure to follow the instructions & you should be good. In case you have only one account there is also nothing to worry about, It's easy. Delivery time is quick & price depends. 9.2/10, Would recommend to anyone who loves Star Citizen with a passion & wants a specific spaceship that is no longer available or want to save. o7

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

first experience

Sorry, my English isn't very good.

I bought from this site for the first time and spent almost $400. I know that was probably a bit risky since I wasn't familiar with the site, but I was genuinely surprised by how well everything went.

I purchased one ship (worth nearly $280) and six other items. I received all six items within 10 minutes of placing the order, and the ship arrived about 20 minutes later.

I honestly have to say that if you're looking for a ship or some cool items, this is a great place to buy from. It's cheaper than the Pledge Store, and they offer a wider selection of items as well.

June 4, 2026
Unprompted review

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