Had new tracker supplied next day but its been sitting on my desk for 2 weeks as still waiting for a technician to fit it.
Had to chase them up twice now

Maria was very informative and quite enjoyable to work with. She was quite responsive to all of our questions and needs.

EMAILED ON 8 JULY 26 REQUESTING A NEW TRACKER FOR A NEW VEHICLE. HAD A REPLY ON 13 JULY ASKING ME TO DOCUSIGN WHICH I DID ON 13 JULY 26. STILL AWAITING TO RECEIVE TRACKER UNIT AND CALL FROM ENGINEER TO BOOK INSTALLATION DATE. THAT IS 7 DAYS WAITING TO ARRANGE AN INSTALLATION

Hopeless customer service. It's virtually impossible to speak to a real person—you just receive an automated ticket number with little or no follow-up. If you decide to leave, the break fees can be very expensive. Based on my experience, I'd recommend staying away from this company.

(NZ) I would strongly recommend avoiding Teletrac Navman.

Our experience with their accounts and customer service has been extremely disappointing. Their internal account management appears to be completely disorganised, resulting in ongoing billing issues, delayed responses, and a cancellation process that dragged on for nearly 12 months and continuing despite repeated written requests.

We were charged for services and equipment that were no longer being used, and despite numerous attempts to resolve the matter, communication was poor and responsibility was continually passed between departments. Even after requesting cancellation, billing continued and the matter remained unresolved for an unacceptable length of time.

For any business, reliable account management is just as important as the product itself. Unfortunately, our experience has been one of inaccurate billing, poor communication, and a complete lack of accountability. The amount of time and effort required to try and resolve what should have been a straightforward cancellation has been extraordinary.

Based on our experience, I cannot recommend Teletrac Navman and would encourage businesses to carefully consider alternative providers with stronger customer service and more competent account administration.

Poor service and a very frustrating experience.

We have had ongoing issues with Teletrac Navman / TN360 and have found it extremely difficult to get clear help or a proper resolution. For a business that depends on vehicle tracking and RUC management, the system needs to be reliable and the support needs to be responsive. That has not been our experience.

The process has caused unnecessary stress and wasted time for our business. I would strongly recommend other businesses check the contract terms, cancellation clauses, support process and all ongoing costs very carefully before signing up.

Based on our experience, I would not recommend Teletrac Navman / TN360.

MUST READ REVIEW!!!

I strongly advise businesses in New Zealand to think very carefully before signing any contract with Teletrac Navman.

I have been with them for over 6 years, and trying to get out of their contract has been an extremely frustrating experience. Their contracts are incredibly rigid, and there always seems to be another condition, extension, or process that makes leaving difficult.

In my case, I was only using the GPS tracking feature simply to monitor where my drivers were daily. Despite being a long-term customer, I was never properly trained or shown how to use any of the other features they promote.

What disappointed me the most was the level of customer service. Communication has been poor, support has been unhelpful, and overall the experience has felt very unprofessional. After being a loyal customer for so many years, I expected far better treatment and flexibility.

This review will probably receive an AI-generated reply saying “thank you for your feedback” and “your review is important to us,” but I suggest putting a real person behind these negative reviews and actually working towards improving as a business rather than just ignoring customers and sending automated responses.

Our company has been using Teletrac Navman for almost 10 years. The drivers love the ease of use and happy to say we have 0 HOS violations during our time with Teletrac. Looking forward to using their camera system and they have been great to work with in discussing what we want and need.

Beware of signing long term contract with no way out. When I signed up Asset portion was supposed to be included but it wasn't. It was finally added 6 months later as a separate 3 year contract. Our contract for vehicle tracking and software ended a few months ago but we're still paying for asset because it was a separate contract. Paying for something we don't use! Also, I had to hound my sales rep to get any training scheduled. Went months trying to figure things out on my own and was extremely frustrated. Never got enough training to get full use of the software. Once you sign the contract all they want is your money.

Good service, but initial contact took 3 days

For two years running Teletrac Navman have charged me twice (duplicate charge) for the tracking service, and each time they have behaved as if it wasn't their responsibility, and that I needed to verify the charge had been taken twice - it should be quite straightforward to see this at their end. Each time, it takes their accounts team several days to confirm that the charge was indeed taken twice, and then a month to provide a refund. The charge is hundreds of pounds, and yet they behave as if it is a minor inconvenience.

For any reputable company, you would imagine that they would apologise and check what had happened before ensuring that it does not happen again. Instead, they expect the customer to check their own statements to make sure they are not being ripped off.

When speaking to the customer service department to chase up the latest duplicate charge, the agent was openly laughing about the situation and about my obvious frustration with the process and with her attitude.

The message is clear: unless you manage a large fleet of vehicles that they provide a service for, they are not interested in you as a customer and you should think yourself lucky that they are willing to track your vehicle.

System works ok. Vehicle movement updates could be more frequent. Accurate tracking and useful for forensic vehicle incident analysis. Changing to new vehicles and updating is a little slow (couple of weeks last time). Once we used the "chat" link things seem to get moving and Nikita sorted us out.

Worked with Jacob Keet, who was helpful and expedited the process for us. We have used Teletrac for a number of years now and will continue for years to come.

I asked our rep back in November of 2025 to do an audit of our account, then he disappeared. I sent multiple emails over the next few months with no response. Finally he got back to me in January/February of 2026. Come to find out, the company has been charging us for over two years for two devices that were not even in use. When I brought this to the attention of our rep, he basically said "too bad, we can't do anything for you". I have asked him countless times to remove these devices and as of April 2026 I have heard nothing from him. I have asked multiple time to talk to his boss and she never responds either

There tech support is good but their customer service is very poor.

Anthony Johnson was very quick to solve the issue!

The units work but the customer service is slow, they only prioritize responding when its about collections.

The accounts department assistance is non-existent. Send the same mail numerous times. Used all the various e-mail addresses provided. They could not be bothered the answer my mails. The accounts department's customer service is shocking. Don't even try to phone them!

PS - After sending them additional information as requested, I am still waiting for a response from them. Boggles the mind