Unlike Allianz who stated one thing and then came up with loopholes to deny my claim, Fanshield was simple and straightforward. If that pile of pus is the insurance company used by ticket sellers, I'l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ultimately, I received a refund. But, it took several back and forth emails with FanShield. The responses sounded like they came from humans. I can't imagine how difficult it would be to work for a co... See more
Company replied
I'm glad I decided to purchase the insurance for my marathon because I was injured and unable to continue training. Initially, I thought the refund process was a bit cumbersome and wasn't sure what th... See more
Company replied
Refreshingly simple process thoughtfully designed and easy to use. Helpful templates available if needed. I didn't use them and my referral to a specialist was enough to show I was injured. Very quick... See more
Company replied
Company details
- #8 of 10 best companies in Event Technology Service
- #263 of 349 best companies in Software Company
- #25 of 26 best companies in Travel Insurance Company
Written by the company
FanShield gives you the ability to buy tickets, registrations, and travel plans with confidence, knowing you have flexibility if you’re unable to attend due to illness, injury, severe weather, or many other reasons mentioned in your protection wording.
Written by the company
- ARE YOU UNHAPPY WITH YOUR FANSHIELD EXPERIENCE?
- We would love to speak with you. Before you post on Trustpilot or anywhere else, please reach out to us at help@fanshield.com. One of our experts will be happy to discuss your concerns to make sure we are doing all we can to take care of your needs under the spirit of our policy.
Contact info
Phoenix, United States
- help@fanshield.com
- fanshield.com
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm grateful I got my refund
I'm grateful I got my refund. I just wish there would be more transparency at time of insurance purchase the stipulations. It 100% the companies discretion to refund your money after you submit all kinds of proof as to why the tickets weren't used. In my case my friend had emergency congenital heart failure. I had to ask her for her medical record to submit which really was none of my business but I bought the tickets for her and couldn't afford to be out that kind of money. The entire Hardy show 25% was spent worrying if they would approve my hardship. Therefore I didn't get the full experience of the concert and that's not fair. It's not my fault they allow people to buy a ton of tickets thinking they'll resell them at a higher rate and if they don't sell they'll get their money refunded via insurance. I thought when I purchased the insurance I was automatically protected. I had 4 tickets for 10months. 2 tickets were used. I had to return 2. Hardy sells out so I had no choice but to get them when I did. At the time of insurance purchase it does not disclose the rules and the hoops you have to jump through to prove you really had a hardship. In my case yes they refunded my money with no hesitation and promptly but as I said it was stressful at the show and I was unable to fully enjoy myself.
August 21, 2026
Unprompted review
Very easy process
Very easy process. Submit proper paperwork with claim and got my refund. I would buy this again for those "just in case" moments.
August 27, 2026
Highly responsive team and very…
Highly responsive team and very understanding. Recommend using their services!!!
August 22, 2026
Unprompted review
FanSheild is a painless way to protect your (expensive) race fees if injured.
FanSheild required appropriate documentation for a refund, following my injury from over-training. I would use FanSheild again. It's a minor expense to cover unpredictable future issues.
September 3, 2026
Unprompted review
Awesome
Okay, took them a really long time or might have been the whole transfer situation What took a long time but it finally took 2 weeks and it came through and they helped me. So everything was great and thank you for taking the time and now I can trust. Thank you
August 10, 2026
Unprompted review
Awesome experience
Awesome experience, extremely responsive team, will definitely use again.
September 1, 2026
Unprompted review
Reply from FanShield
Hello Ann-Marie
Thank you for sharing your experience with us. We're so happy to hear that our team was here to assist with your request and respond in a timely matter. We look forward to having your back with future events and if you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com
Take care,
Refund Protection Support
They don't insure anything
This company is fraudulent. Will never get another cent from me since they don't insure anything. They don't cover unforeseen work circumstances, only niche things like "traveling for business trip." But they don't tell you this before paying. Customer service is unreachable, they hung up twice. A more accurate title would be "elective Fanshield fee" instead of "ticket insurance."
September 1, 2026
Unprompted review
Efficient process to request refunds
Very easy process to access protection, clarity around what is required when requesting a refund. I uploaded the documentation required, complete, and it took only 2 working days to get my refund.
August 27, 2026
Reply from FanShield
Hello Klau,
Thank you so much for taking the time to leave this review. We're happy to hear the process was straightforward and that the requirements were clear.
We know it's already upsetting to have to miss an event you were so excited to attend, so we're glad we could assist with the cost so quickly. If you need anything else we can do for you, please don't hesitate to reach back out.
All the best,
Refund Protection Support
Never got an email on how to get my…
Never got an email on how to get my refund even though it is approved.
August 31, 2026
Unprompted review
Reply from FanShield
Hi David,
We sincerely apologize for the delay in getting your payment to you and for any frustration this may have caused. We’re glad we were able to connect with you by phone and have the payment resent so you can collect your funds.
We appreciate your patience while we worked to get this resolved and are happy to know that everything has now been taken care of. Thank you for giving us the opportunity to assist!
Warm Regards,
Refund Protection Support
Six flags NJ thunderstorm
I went to six flags NJ, an hours after a thunderstorm came to us and the park had to close. I requested a claim online uploading pictures as prove. Les than a hour a received my refund.
August 27, 2026
Unprompted review
Reply from FanShield
Hi Romer,
Thank you so much for sharing your experience! We're sorry to hear about the weather inconvenience after the park closure, but happy we were there to assist with the cost for you and get your refund processed quickly.
We really appreciate you taking the time to leave us such great feedback!
Best regards,
Refund Protection Support
Refunds processed in timely manner
There was a slight glitch with the first refund submission but they were able to resolve it quickly and all other refunds were processed in a very timely manner.
August 28, 2026
Reply from FanShield
Hi MB,
Thank you for taking the time to share your experience! We’re glad our team was able to resolve the issue with your first refund submission quickly and that your remaining refunds were processed smoothly and in a timely manner.
We really appreciate your patience and your feedback. We’re happy we could get everything taken care of for you!
Take care,
Refund Protection Support
I appreciated that they made the process relatively easy.
I appreciated that they made the reimbursement process very easy, especially considering how disappointing it was to have to cancel my registration.
August 27, 2026
Reply from FanShield
Hello Don,
Thank you so much for taking the time to leave this review. We know it's already upsetting to have to miss an event you were excited to attend, so we're glad the refund process was easy and that we were there to assist with the cost for you.
Please don't hesitate to reach back out if there is ever anything else we can do to assist you!
Best Regards,
Refund Protection Support
They look after my refund straight…
They look after my refund straight away-I would highly recommend them.
August 28, 2026
Unprompted review
Reply from FanShield
Hi Carrie,
Thank you so much for sharing your experience! We’re happy to hear that we were able to take care of your refund right away and provide you with the support you needed. We really appreciate the recommendation and your kind words!
Best regards,
Refund Protection Support
Reply from FanShield
Hi Andrew,
Thank you for leaving us a review! We’re glad to hear everything was really easygoing and that you had a smooth experience with us. We appreciate you taking the time to share your feedback - it means a lot to our team.
Take care,
Refund Protection Support
Reply from FanShield
Hi Psquared,
Thank you for taking the time to share your feedback! We’re glad you found our service solid and appreciated the quick response and straightforward support. We always want our consumers to feel like they can get the help they need without unnecessary hassle. If you ever need any additional assistance, please do not hesitate to reach back out us.
Best regards,
Refund Protection Support
Extremely easy and efficient process
Extremely easy and efficient process. Whilst you hope to not need it, was worth the investment for those unfortunate occasions when life throws you a curve ball and you can no longer participate/attend the event you paid for.
August 27, 2026
Reply from FanShield
Hi Sandra,
Thank you so much for taking the time to share your experience! We’re really glad to hear the process felt easy and efficient, especially when plans don’t always go as expected. We truly appreciate your recommendation and hope to have your back with future events - if you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com
Take care,
Refund Protection Support
Easy to make a claim
Easy to make a claim, and get it approved, and plenty of refund options after having to cancel an event that I had.
August 26, 2026
Reply from FanShield
Hi Doug,
Thank you for sharing your feedback with us! We’re so glad to hear that making your request and getting your refund options was a straightforward experience. We know having to cancel plans is never ideal, so it’s great to hear we could help make the process easier for you.
Best regards,
Refund Protection Support
Reply from FanShield
Hi M. Kendrigan,
We really appreciate you taking a moment to leave us a review! It’s wonderful to hear that you found the process seamless and were happy with how quickly everything came together. We’re always aiming to make things as simple as possible for our consumers.
Take care,
Refund Protection Support
Easy and fast
Easy, uncomplicated, and incredibly fast processing of my claim. Highly recommended!
August 26, 2026
Reply from FanShield
Hi Florian
Thank you for sharing your experience! We’re so glad to hear your refund process was easy, incredibly fast and we really appreciate the recommendation!
We look forward to having your back with future events - please don't hesitate to reach back out if there is ever anything else we can do to assist you!
Kind Regards,
Refund Protection Support
Don't back down
Ultimately, I received a refund. But, it took several back and forth emails with FanShield. The responses sounded like they came from humans. I can't imagine how difficult it would be to work for a company that is constantly being contacted by disgruntled customers. To that point, when I first contacted them, they were polite but seemed to be doubtful that I had a legitimate claim. Indeed, after my last communication with them, all I knew was that my concern was going to be escalated. I didn't know until I got an email that my refund was now available, that I knew I had been believed. I would have given five stars if they had given me the benefit of the doubt from the beginning.
August 13, 2026
Reply from FanShield
Hello Jonathan,
Thank you for sharing such thoughtful feedback. We truly appreciate you recognizing the effort our team put into working through your refund request with you. We know having to follow up multiple times can be frustrating, and we appreciate your patience throughout the process. It's great to know we were able to work through your request and ultimately get your refund processed.
We hope to provide you peace of mind with our protection again in the future and If you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com.
Kind Regards,
Refund Protection Support
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