Tapi Carpets & Floors Reviews 

106,248
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 19,154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for offering helpful advice and making the entire selection process completely straightforward and stress-free. Consumers also note that the installation teams deliver prompt, professional, and clean results, frequently leaving homes looking immaculate. However, some people mentioned issues with poor installation quality, such as damaged doors or messy workspaces left behind by the fitters. A few other people also felt that customer support and the call centre fell short when attempting to resolve product complaints or communication problems. Reviewers additionally noted that dealing with follow-up issues could sometimes prove challenging.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and knowledgeable service in store and... See more

Service

Clients share positive opinions on service, highlighting helpful store staff and smooth measuring... See more

Product

Customers had positive experiences with product offerings, frequently expressing satisfaction with the... See more

Customer service

Consumers find customer service to be positive and supportive, with staff members going above and beyond to... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tapi Epsom have been 5 Stars from the start in store, to both teams of fitters. Selina & her colleague ( sorry I don’t remember your name ),were friendly , polite & beyond helpful. The fitters for th... See more

Company replied

Rated 5 out of 5 stars

Had a great experience buying a new carpet from Tapi. Andy was super helpful, genuine, and made the whole process easy and stress-free. He's a really nice guy who clearly knows his stuff without putti... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Tapi Carpets at Fort Kinnaird. Jillian was brilliant when we first came in to the store helping us choose the right carpet and talking us through the options - without any sales... See more

Company replied

Rated 5 out of 5 stars

Sales associate Paul was friendly and approachable, pointed us in the right direction to what we were looking for and allowed us time to review options at our own pace. lots of options to choose from... See more

Company replied


Company details

  1. Carpet Store
  2. Bathroom Remodeler
  3. Flooring Contractor
  4. Flooring Store
  5. Interior Designer
  6. Living Room Furniture Store

Written by the company

What a difference a new flooring makes and as the absolute specialists in carpets and floors in the UK you’ve come to the right place. Either visit one of our inspirational showrooms or call to book a free home visit to view the full collection in the comfort of your own home. We offer a wonderful selection of carpet, vinyl, laminate, luxury vinyl tiles and planks, plus all the accessories and underlays you need to get that perfect finish. We pride ourselves on our knowledge, service and choice all at a price that's lower than you'd expect! We offer a huge range of additional services to help, such as a free home measuring and planning service, professional fitting, furniture removal and uplift and removal of your old flooring to name but a few. There ''ain't no mountain too high'' for Team Tapi - just tell us your requirements and we'll make sure it happens! With our 0% Interest Free Credit there's never been a better time to buy! Visit www.tapi.co.uk for your nearest store or to book a free home appointment. See you soon!


Contact info

4.8

Excellent

TrustScore 5 out of 5

106K reviews

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4.8

All reviews

(106,248)

18,314 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hayden is very very nice person to deal…

Hayden is very very nice person to deal with . Helpful for newbies like us :)

Highly recommended service .

We can rate our carpet yet as not in the house ,but sure it will be good and we will come back to it

September 4, 2026
Rated 5 out of 5 stars

Colis was amazing

Colis was amazing! We are so happy with our new carpets on the stairs! Really helpful and explained everything so well!

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Stephen made the process of choosing…

Stephen made the process of choosing our bedroom flooring seamless. He talked through the best options for us and answered all our questions. He was very knowledgeable and provided excellent customer service!

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Carpet Purchase

From our initial visit in store to look at carpets we were made to feel welcomed no hard sell, if we asked for advice it was given, we made appointment to measure took some samples. On the day of the visit again the service was excellent, advice 2nd to none. Josef made the purchasing of the carpets & underlay a very easy and stress free experience highly recommend these guys, many thanks

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

The home visit from Tapi was easy to…

The home visit from Tapi was easy to book and the appointment itself went very smoothly with Adrian listening to what we needed and being patient offering suggestions while we made our choices. The price was manageable and it was clear how the end quote put together. Thank you for making the process so easy. We are looking forward to having our new flooring!

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

They came and told me just to give them…

They came and told me just to give them a shout if I needed any help . Which is great, nothing worse than someone hovering over you. When I had decided on carpet I gave Jock a shout . From start to finish I thing I was half hr at most and everything was done perfectly from picking to arrangements for fitting and paying g.

September 5, 2026

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