Spareka Reviews 

61,587
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Honest. I was refunded by them even though the damage was caused by a careless delivery driver who threw the parcel over the gate instead of ringing the bell!

Rated 4 out of 5 stars

Well, everything was well structured which was great..my only complaint is the use of industry jargon...which we, as simple novices don't understand...qnd there is little value repeating the same in... See more

Rated 5 out of 5 stars

The seal matched the broken seal and was easily installed and fixed the leaking problem

Company details

  1. Appliance Parts Supplier
  2. Appliance Repair Service

About Spareka

Written by the company


Chez Spareka, nous n'avons qu'une mission : permettre à chacun de prolonger la vie de ses appareils. Avec notre vaste catalogue de pièces détachées, nos tutoriels de réparation disponibles gratuitement sur YouTube et notre service de réparation à distance éligible au Bonus Réparation, nous mettons tout en œuvre pour que la réparation soit facile et abordable !

Nos valeurs

Nous croyons fermement en une consommation durable respectueuse de notre environnement. Pour ce faire, nous œuvrons tous les jours pour réduire les déchets électroniques en rendant la réparation accessible à tous. Engagés à 2000% dans cette mission, nous sommes fiers d'avoir reçu le soutien et les certifications marquant le sérieux et la portée de notre engagement.

Notre expertise et notre équipe

Spareka, c'est à la fois une équipe de passionnés localisée à Montreuil ainsi qu'un réseau de techniciens professionnels travaillant partout en France, tous dévoués à vous offrir le meilleur service. Nos clients sont au cœur de notre mission, et nous nous engageons à vous fournir un support de qualité, des conseils personnalisés et une expérience client exceptionnelle. Fiers de réparer 💪

Besoin d'aide ?

Contacter un réparateur en visio Trouver votre pièce détachée Tutoriels vidéos Youtube Outil de diagnostic Notre mission

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

62K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(61,587)

3,112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful experience, never again

They are incompetent and they make you pay for their incompetence.

I had a problem with my coffee machine. They initially told me the issue was due to the main card, which had to be replaced. They directed me to a main card that they were selling via their website. I ordered this card, and found out that it was not compatible with my machine. Of course, it was not possible to replace it. When I contacted them again they told me that they don't have the card compatible with a coffee machine. I was surprised to hear that they don't have a replacement for a coffee machine that is less than three years old! They are supposed to be an after-sales support company. Strangely, they then asked me to pay the costs of sending the card back to them. I wasted over ten days because of their incompetence and they shamelessly made me pay for something that was their fault.

Overall, I had a terrible experience. Spareka is an awful company that I would never rely on again, and would never recommend to a friend.

June 4, 2026
Unprompted review
Spareka logo

Reply from Spareka

Hello,

We sincerely apologize for the inconvenience you experienced when ordering your part.
Please email us at hello@spareka.com with your order number and a detailed description of your request. We will take the necessary steps upon receipt.
Thank you for your patience, and we apologize again for the inconvenience.

Sincerely,
Spareka Customer Service

Rated 5 out of 5 stars

Honest

Honest. I was refunded by them even though the damage was caused by a careless delivery driver who threw the parcel over the gate instead of ringing the bell!

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

No part received after 40 days - no answer

I Ordered a spare piece for my dishwashers on 18/05/2025. 40 days later, I didn't receive the part, nobody answer the mailings I sent. I've asked for a reimbursement but still waitng for an answer.I stay since then without dishwashers. Very very poor customer service.

June 28, 2025
Unprompted review
Spareka logo

Reply from Spareka

Bonjour,

Nous vous présentons nos sincères excuses pour le retard de livraison de votre commande.

Un email vous a été envoyé pour confirmer le remboursement de votre commande.

Cordialement,
L’équipe SPAREKA.

Rated 1 out of 5 stars

Impossible de se connecter :There has…

Impossible de se connecter :There has been an error processing your request
Exception printing is disabled by default for security reasons.

Error log record number: 997963169426

Commande payé et non livré depuis un mois.

May 20, 2025
Unprompted review
Spareka logo

Reply from Spareka

Bonjour,

Nous sommes désolés pour la gêne rencontrée lors de votre connexion et le retard de livraison.

Pour vérifier l’état de votre commande et vous assister au mieux, nous vous invitons à contacter notre service client au 09 75 18 18 81.

Nous restons à votre disposition pour toute aide complémentaire.

Cordialement,

Fitahiana de l’équipe Spareka

Rated 5 out of 5 stars

Washing machine repaired

Part received 2 days after my order
Completly conform to my expextations. My washing machine is working again. Thank you Saperake.
Piece reçue en un temps record. Et conforme à mes attentes. Ma machine à laver fonctionne de nouveau c'est super.
Merci Spareka

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

platform to avoid without added value

501 / 5 000
Big problem with the Spareka site which is only a platform without any added value. They only serve to send emails to their resellers asking them to respond to consumers and in the event of a dispute they do nothing. In my case the site directs to an inappropriate part reference, no response from the reseller and Spareka has been explaining to me for several days that they can only follow up with the partner who does not respond.
In conclusion SPAREKA is a platform to avoid without added value.

January 7, 2025
Unprompted review
Spareka logo

Reply from Spareka

Cher Client, ​ Je suis réellement navrée de lire votre insatisfaction. Votre satisfaction est essentielle pour nous, et notre seul objectif est que vous puissiez réparer rapidement votre appareil. Je m’excuse au nom de l’équipe Spareka et je remonte ce point en interne afin de prendre des dispositions pour que ça n’arrive plus. Nous espérons tout de même vous revoir bientôt sur Spareka. Fitahiana du service client SPAREKA

Rated 4 out of 5 stars

Intervention, a distance, chez les thompsons

Well, everything was well structured which was great..my only complaint is the use of industry jargon...which we, as simple novices don't understand...qnd there is little value repeating the same industry jargon.

a suggestion maybe to develop simplified lexicon.

December 17, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look