SOJO Reviews 

482
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of clothing alterations and repairs, noting that items like jackets, dresses, and trousers are handled with remarkable precision and care by talented tailors. Consumers also deeply appreciate the helpful staff and the wonderfully speedy, efficient service provided across the various store locations. Some reviewers were not happy with specific aspects of the service, mentioning occasional issues such as damaged fabric from machine sewing or poorly executed hemming. A few other people also felt that return packaging could be improved or noted minor hiccups experienced during the overall alteration process.

What people talk about most

Service

People report positive experiences with service, highlighting the incredibly fast turnaround times and highly... See more

Product

Users describe satisfaction with product alterations and repairs, noting that items like coats, dresses, and... See more

Quality

Consumers find quality to be positive, frequently highlighting exceptional and expert craftsmanship in... See more

Staff

Clients share positive opinions on staff, consistently praising their professional expertise, friendliness,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were... See more

Company replied

Rated 5 out of 5 stars

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece. Cheaper... See more

Company replied

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I trust the wonderful SOJO tailors with all my clothing alterations - from taking up trousers, taking in my skirts, trousers and dresses. They also tailored my sequin dress for my wedding to perfectio... See more

Company replied


Company details

  1. Clothing Alteration Service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

482 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(482)

316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Received exceptional care and attention…

Received exceptional care and attention from Lara - thank you.
Would highly recommend the SoJo experience.

August 3, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Siobhan,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Lara too.

Kindly,
The SOJO Team ⭐

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Rated 5 out of 5 stars

Very happy with my experience all…

Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were affordable in comparison to other services in London. Having the option to have the clothes sent to my address at a small cost was a big plus too!

August 1, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Leoma,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Rita and Gianni too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

charlène dealt with my jeans perfectly

charlène dealt with my jeans perfectly

July 26, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Safi,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Charlène too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Excellent workmanship

I have used SOJO several times for straightforward tasks such as length alterations but this time they had to altered my three maxi dresses which were quite ‘billowy’ and to retain the pockets. I picked them up and today and was very impressed with their job!Thank you Ayla for your amazing work.
It wasn’t cheap but it was worth it.
Will use SOJO again.

July 26, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great tailoring by Jawad

Great tailoring by Jawad. Always super helpful and an extreme attention to detail! Highly recommend!

July 25, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Saskia,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad too.

Kindly,
The SOJO Team ⭐

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Rated 5 out of 5 stars

Great service

The staff in selfridges were very helpful advising me on my alteration. The process was quick and easy and they did a great job!

July 15, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to the Selfridges staff too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

high quality repair

excellent piece of repaire work on a knitted top by Inga.

A bit sad they no longer have the cyclist who picks up and drops off your gear, but the selfridges desk is concenient enough for me.

July 18, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support. Additionally, we are now using Royal Mail for home collections and deliveries if that is preferable for your use!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Thank you Marius for doing a great job…

Thank you Marius for doing a great job on my skirt and the turnaround time was much quicker than expected too! Excellent service all round!

July 16, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Carolyn,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Marius too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Ayla did a fantastic job

Ayla did a fantastic job altering both a dress and some trousers for me! It’s the second time I’ve used SOJO and wouldn’t go anywhere else for alterations - such a great, quick service!

July 16, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Elizabeth,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla too.

Kindly,
The SOJO Team ⭐

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Rated 5 out of 5 stars

Invisible mend

Invisible mend , great communication and speedy service on two beloved jumpers. I will definitely use SOJO again, many thanks.

July 13, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Isabelle,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Exactly the alterations I needed

Exactly the alterations I needed, done exact as I asked for. Anca was very efficient and professional. The timing was also 5 stars! Thanks!!

July 12, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Ruth,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Anca too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Very happy with a repair to a nobody’s…

Very happy with a repair to a nobody’s child dress that I wasn’t sure could be repaired as it was a difficult seam. Would 100% recommend to anyone needing repairs or alterations.

June 30, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Katie,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla and Amy too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

V happy - can actually wear them now!

Really happy with the alteration to my Scanlan Theodore trousers. 3rd time I've used Sojo and they've always done a great job. Would definitely recommend and will be using them again.

July 1, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Rebecca,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

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Rated 5 out of 5 stars

Shortened sleeve

Shortened sleeve, fits perfectly, looks like new, thanks H. at Sojo

June 29, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Dominic,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Incredible service, Highly recommend!

I am so grateful to Sojo, Ayla and Amy for their work on my dress! It needed a whole new zip urgently ahead of an abroad wedding and they both went above and beyond to help me. The dress looks brand new and was done quickly, being hand delivered so I had it on time (after the right colour zip took a little longer to come). Genuinely couldn’t recommend the company enough. Big thanks to Ayla for your amazing work and to Amy for your support, help and communication!! Thank you!! ✨

June 28, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Katie,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla and Amy too.

Kindly,
The SOJO Team ⭐

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Rated 5 out of 5 stars

Just had a Margaret Howell mac fixed by…

Just had a Margaret Howell mac fixed by Marius at Sojo- got to say, when darning was suggested as the fix I was sceptical! But it looks amazing I am so impressed. TBF great communication from the team and I had confidence that they’d do a good job from the start - but it’s great to see and is a service i will use again. Thanks v much

May 27, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Kate,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Marius too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great service

Great service. I sent two dresses to be shortened. One was a simple job but still done to perfection. The other was complicated but also done to perfection.

June 26, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Marie,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Absolutely brilliant

Anca did a fantastic repair job on my ancient Margaret Howell x Barbour jacket, and Lara was super helpful explaining what they proposed to do and sourcing appropriate fabric. It needed multiple repairs - some of which are visible due to the nature of the damage and the fabric, but they just look really cool, but the majority (rebinding hem, cuffs, pocket edges) look as though that's how it was when I bought it. Entirely new lease of life for my much-loved jacket.

June 24, 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Vivienne,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Anca and Lara too.

Kindly,
The SOJO Team ⭐

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