The Seam Reviews 

173
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the outstanding craftsmanship, noting that skilled makers brilliantly restore worn or damaged designer bags, vintage jackets, and delicate knitwear to absolute perfection. Consumers also deeply appreciate the fast turnaround times, friendly communication, and the wonderful joy of wearing their revived favorite clothing pieces once again. However, some people mentioned experiencing occasional challenges, such as potential delivery transit risks or difficulties when seeking support for unresolved issues. Some reviewers also noted instances where repairs took a very long time or where specific fixes did not fully meet initial expectations.

What people talk about most

Product

Customers report deeply satisfying experiences with product repairs and restorations, noting that items... See more

Quality

Customers consistently note positive experiences with quality, praising the exceptional craftsmanship and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, skill, and friendly... See more

Service

Reviewers mention positive feedback about service, highlighting prompt, professional, and high-quality... See more

Customer service

Reviewers highlight positive aspects of customer service, noting great communication and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have placed two orders with The Seam, one for garment repair one for garment restoration and the professional seamstress skills of Sandra Zomer are extremely high. I have been thrilled with her work... See more

Rated 5 out of 5 stars

My Frank Clegg leather tote bag needs a repair after 8 years. I used The Seam which pair me with Katarina. Katarina replied with a quote and explained how she’d repair it. Excellent communication and... See more

Rated 5 out of 5 stars

Nicole Akong did a brilliant repair job on my very fine knit cashmere jumper which had several moth holes. In fact she discovered quite a few more holes than the 4 I had found - and communicated well... See more

Rated 5 out of 5 stars

Selina Latour let her artistry run free with some spectacular, unique, refined and practical fixes to a favourite Icelandic jumper to allow it another 30years of abuse. A really pleased customer at th... See more


Company details

  1. Clothing Alteration Service
  2. Dressmaker
  3. Leather Cleaning Service
  4. Leather Repair Service
  5. Shoe Repair Shop
  6. Tailor

Written by the company

Specialist alteration and repair services for luxury clothing, bags and footwear. The Seam allows you find and connect with local, specialist Makers in your community who can help you to make alterations and repairs to your favourite items. Our business was founded in 2020 and currently offer services across the UK, working in partnership with some of the largest retailers and brands including Net-a-Porter, COS, Matches Fashion and more. Our most popular services include: Handbag Restoration; Handbag Repairs; Handbag Cleaning; Footwear Repair and Restoration; Wool Repairs; Clothing Repairs and more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

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4.9

All reviews

(173)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a favourite jacket that required…

I had a favourite jacket that required a new zip ...or I couldn't wear it anymore.
Nobody locally I knew could fix it ...I think because it would have taken far too long.
So then I looked online and found The Seam.

Great experience from start to finish and the very skillful repair by Mary C was simply excellent !!.

Really well thought out website and easy to follow process... would definitely use again and recommend.

September 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic communication from Theo from…

Fantastic communication from Theo from the beginning. My lovely scarf had moth holes in it which were expertly mended and I am very happy with it. I like the personal touch of the communication with the maker and it was all round a brilliant experience. I'm so glad The Seam exists - we should all be looking after our things, and it's great to be able to connect with talented makers like Theo. Highly recommend.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Cigarettes Burn Repair

My husband happened to burn a Brunello Cucinelli jacket with a cigarette, yet thanks to Lyudmila, we were able to restore it in such a manner that it appears entirely flawless, as though no imperfection ever existed. Kindly convey our highest appreciation to Seam for maintaining such impeccable service.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

High standard of workmanship and excellent service from my seamstress

I have placed two orders with The Seam, one for garment repair one for garment restoration and the professional seamstress skills of Sandra Zomer are extremely high. I have been thrilled with her work which is always carried out promptly, professionally and with clear insight into what is required. Added to which. in her communications Sandra has been friendly and very courteous; a lovely person who is a real pleasure to deal with. Thank you, The Seam .

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service for my bag repair

My Frank Clegg leather tote bag needs a repair after 8 years. I used The Seam which pair me with Katarina. Katarina replied with a quote and explained how she’d repair it. Excellent communication and great handwork. The broken corner is hardly noticeable after the repair. Highly recommend

July 31, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service and repair

I have just received my bag back from repair from Katerina M.
It had been restored wonderfully and protected against further damage brilliantly. Katerina was also great for fitting into timeframes for needing it back, and excellent communication throughout.
Thank you so much!
I would fully recommend The Seam as this is the second time I’ve used them and both times the repairs have been fantastic and the service was excellent.

August 18, 2026
Unprompted review
Rated 2 out of 5 stars

Poor quality replacement Zip.…

Sent my jacket in as the Zipper puller had broken off.
Once it arrived at seams a lovely lady Sandra informed me that the whole Zip needed replacing and that the original adidas zip could not be sourced.
Disappointed in that, I agreed to a alternative replacement.
After initially getting the wrong zip for me because jacket was reversible so required a 2 way
Sandra messaged with a picture of the replacement Zip which I gave permission for.
However, once returned to me, I noticed how poor quality the replacement was.
Very cheap and nasty probably costing no more than a fiver.
Fitting cost me £79 including delivery costs which was disappointing.
Jacket was expensive brand new and now has a zip that resembles a toy from a kinder egg.
The quality of the work and the lady herself were fine but, adidas and seams need to get their act together on proper replacement items.
Now I have got to take it elsewhere and have it removed a total waste of time.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

The Seam - Andrea B

The Seam, put me in touch with the amazing Andrea B. Andrea kept me up to date on my bag repair and if I messaged answered me very quickly. My bag looks amazing, Andrea did a fab job with the repair. Would highly recommend.

August 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely fantastic service & quality.

Absolutely fantastic service & quality.
Communication was excellent.
Elizabeth did a fantastic repair that means I get to wear my trousers rather than leaving them in the depths of my wardrobe!
Great value & would recommend.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

The Seam

My maker, Camila, transformed my father’s WWII RAF jacket, which was full of moth holes and I thought beyond repair. I got it back whole and with no holes at all! Most repairs are invisible, but those that are not, blend in so well, they can hardly be seen either! Sending the jacket to The Seam was a last resort. We were on the verge of cutting off the buttons and stripes to mount separately, but now we can get the whole jacket mounted! What a brilliant result! Thanks to our talented maker and this wonderful project!

July 19, 2026
Unprompted review
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Rated 5 out of 5 stars

The Seam - an absolute gem of a dressmaking service

The Seam is an absolute gem of a service. I have used two different dressmakers now, Fleur Wood and Eliane Verges and both of them did faultless work on my alterations. Eliane turned a pair of size 24 silk Ted Baker trousers into a perfectly fitting size 14 for me, a very difficult task which meant remaking them from scratch and keeping all the lovely floral pattern , pockets and design elements intact. The prices are extremely reasonable. Communication is always great, staying in constant chat with your maker to check progress. Anything you have that you wished fit better or has got damaged, particularly high quality but delicate vintage items, this is the place to get them perfectly restored. So much care taken, I couldn't be more impressed.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Arzu of The Seam isn’t only a highly…

Arzu of The Seam isn’t only a highly professional and skill full maker, who immaculately repaired my vintage Cartier bag, but also a very friendly and attentive person who made a whole process very pleasant. Arzu has a great and nowadays rare quality to go an extra mile for her customers. I am very grateful to her for everything what she has done.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Arzu in Wimbledon worked a miracle…

Arzu in Wimbledon worked a miracle removing black ballpoint pen from my pale green Anya Hindmarch suede bag.
So pleased with the result, it looks brand new and was turned around extremely quickly.

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Handbag buckle repair

Great communication from Paola Z and buckle fixed perfectly. Second time using The Seam and would highly recommend.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Sandra Z you are an artist

Sandra Z you are an artists of the highest quality!!
You have repaired invisibly my JPG shirt to its glory of the last 30 years!!!

I am so grateful as I love this shirt❤️

June 15, 2026
Unprompted review

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