air up Reviews 

34,859
•
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

I wasn’t prepared for how much air travels through the straw and some of the flavours don’t seem to work with how faint the flavour is… but I’m drinking so much water!!! I didn’t drink any before but... See more

Company replied

Rated 4 out of 5 stars

My air up pods didn't arrive and I was disheartened when it was a chatbot that was attempting to resolve this issue online. However, it was amazing, got my details quickly, understood issue and re... See more

Company replied

Rated 5 out of 5 stars

I made contact with Air up when the lid to my tumbler broke, the chat bot raised a ticket for a live person to review my case and my tumbler was replaced under warranty. Alex was quick to email me w... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and very good well made product. Brought for our 7 year old granddaughter as her friends have one. Hopefully it will encourage her to drink more.

Company replied

Company details

  1. Beverage Distributor
  2. also in
  3. Food and Beverage Exporter

Written by the company

air up is the world's first drinking system that can flavor water only by adding a scent. The founders want to reduce the excessive consumption of sugar in the form of soft drinks and at the same time save plastic and CO2. air up was founded in 2019 and is headquartered in the heart of Munich. The starter sets and fragrance pods are available at www.air-up.com.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

35K reviews

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Replied to 99% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(34,859)

5,227 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick delivery and very good well made…

Quick delivery and very good well made product. Brought for our 7 year old granddaughter as her friends have one. Hopefully it will encourage her to drink more.

October 25, 2026
Unprompted review
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Reply from air up

We're so glad to hear your granddaughter is diving into the world of scent-based taste with her new air up®!

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Rated 4 out of 5 stars

Easiest healthiest habit formed in my lifetime!

I wasn’t prepared for how much air travels through the straw and some of the flavours don’t seem to work with how faint the flavour is… but I’m drinking so much water!!! I didn’t drink any before but within 2 weeks I’m immediately settled in the habit of drinking 2 litres a day. Easiest healthiest habit formed in my lifetime!
Great service and delivery. I will be watching the brand hoping to see more metal/glass bottle options.

November 3, 2026
Unprompted review
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Reply from air up

Wow, what an amazing result! 🥹💧 We’re so happy air up® has helped you build such a great habit! Thanks so much for your honest feedback. We’ll also pass on your suggestions about the flavour intensity and more metal or glass bottle options to our team. 💛

Rated 5 out of 5 stars

Loved this

Arrived very quickly.
Helping me drink more water in a away to get fitter
I’m very happy with it

October 26, 2026
Unprompted review
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Reply from air up

Hey there! 🎉 We're thrilled to hear that air up® is helping you hydrate and get fitter

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Rated 5 out of 5 stars

Great for dieting

I did not believe that this drinking bottle would work. So glad I bought one as I've now cut out all squashes this lowering sugar levels.

October 2, 2026
Unprompted review
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Reply from air up

Hey there! 🎉 We’re thrilled to hear that you’re loving your air up® drinking bottle and ditching those sugary squashes. Keep rocking that scent-based taste experience 🫶

Rated 5 out of 5 stars

Ordering was easy and my delivery…

Ordering was easy and my delivery arrived very quickly. My purchase was a present for my granddaughter and she loves it.

October 9, 2026
Unprompted review
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Reply from air up

Hey there! We're stoked to hear your granddaughter loves her gift 🎉 We’re all about that speedy delivery and making hydration fun with our scent pods at air up® 🚀

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery. Great quality bottle. What more can I say.

October 18, 2026
Unprompted review
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Reply from air up

Thanks for the awesome shoutout about your air up® experience 🚀

Rated 5 out of 5 stars

Good sevice

Good sevice. Easy returns. Quick refund. Fast delivery

October 22, 2026
Unprompted review
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Reply from air up

Hey there! We're stoked to hear you loved our service 😄

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Rated 1 out of 5 stars

Air up is terrible

Air up is terrible. All it is is just another youtube slop promotion. The scent isnt that good when you drink it. The "scent" doesnt add anything to the water when you drink it. Even the most popular flavor, watermelon. The bottle doesn't keep cold, with ice. Trying to suck on the straw is more work than necessary. If you open the product you can't return it so now I have a worthless 40$ bottle I can't do anything with. Very sketchy return policy.

Since they deleted my review. Im adding it back again even tho this was years ago. Air up is a scam and i will stick by it. The bottle is sub par, poor quality. The scent packs is a poor excuse of a gimmick

August 18, 2026
Unprompted review
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Reply from air up

hi,

We’re really sorry to hear about your experience with your air up® and totally understand your frustration. 😔 We were unable to locate your order details with the information provided, but we'd love to offer additional assistance to help improve your experience. Please use the link below to connect with our support team directly: https://shop.air-up.com/chat

Rated 4 out of 5 stars

It’s a great product,

To be clear I had never ever bought an air up product before. I did see heavily advertised some time ago and it was always something that interested me. however due to recently change in health, I wanted to attempt to drink more water. So the idea of a product that could serve that purpose appealed to me. I found the air up tumbler particularly appealing, just loved how it looked and the fact you drink water from it multiple ways was great. I found the price however a little expensive for what it was however. Essentially just a Stanley cup, which is a dig consider the tumbler is of a high quality generally but was just a bit too pricey for me. Ended up buying another buying another brand new from someone on Vinted for a much cheaper price as this was an unwanted gift hence why they were selling it. That however came without a mouthpiece which is something I didn’t realise I needed so you can imagine my disappointment when I eventually got the tumbler brand new, had a straw, had already in anticipation of getting the air bottle bought some official air up pods and couldn’t use them. However someone from your customer service team got back to me and as a gesture of good will send me a new straw and a matching mouthpiece for my tumbler which is really nice of them actually. Pretty their name was Alex. With that said since having the mouthpiece and proper straw, the experience has been much better however has varied in quality. I mentioned in another service I’ve done that depending on the flavour pod you get depends on how strong the scent is and your overall enjoyment of the product can differ due this this. For context I have bought apple, watermelon, mixed berries and cherry pods. I’ve used all the apple and had one water melon. But I did try one of the mixed berries and that is by far the strongest flavour I’ve had so far which had really made me enjoy drinking water from the bottle honestly. The other two flavoured as ok but the scent was far to weak effecting my enjoy of the bottle in general. Overall however I would recommend this to someone but I have the exercise caution and to pick the right flavours. However the quality of the item are fantastic, nothing feels cheap and drinking from the tumbler is genuinely enjoyable. I do wish I could buy more of the pods though, but they can be a little expensive for me. I really wanted to try the mango iced tea ones, sounds incredible, I mean just having a mango flavour in general really appealed to me but this is something I could afford at this time. But all and all, air up is a great product, I don’t think it’s a gimmick and can genuinely help people who struggle to drink water under normal circumstances. I doubt anyone will see if but hope what I said can be of help to someone.

October 9, 2026
Unprompted review
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Reply from air up

Thank you so much for taking the time to share such detailed feedback! 🥹💛 We’re really happy to hear that our support team could help and that you’re enjoying your Tumbler. We also appreciate your honest feedback on the scent intensity and pod prices. And we hope you’ll get to try Mango Iced Tea someday! 🥭

Rated 5 out of 5 stars

Good fast customer service

I made contact with Air up when the lid to my tumbler broke, the chat bot raised a ticket for a live person to review my case and my tumbler was replaced under warranty. Alex was quick to email me with the outcome and i got tracking soon after.

My replacement was here quick and i was really pleased they could help!

October 15, 2026
Unprompted review
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Reply from air up

Hey there! 🎉 We're thrilled to hear that Alex and the team got you sorted with a speedy replacement.

Rated 5 out of 5 stars

Au final au debut jai eu du mal avec…

Au final au debut jai eu du mal avec l’air qui passait mais je m’y suis habituée et je peux plus m’en passer maintenant

October 12, 2026
Unprompted review
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Reply from air up

Salut ! 😄 On est super contents que tu te sois habituée à l’air qui passe avec ta gourde air up® !

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Rated 4 out of 5 stars

Hydrate. !

It has made me drink more water and I do feel better for it.

October 16, 2026
Unprompted review
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Reply from air up

Hey there! We're totally stoked to hear that drinking more water is making you feel better, cheers to that! 🥳

Rated 5 out of 5 stars

Fast email response and great customer…

Fast email response and great customer service, Had a problem with an order and it was sorted out promptly
Highly recommended

October 16, 2026
Unprompted review
air up logo

Reply from air up

Hey there! 🎉 We’re thrilled to hear that our customer service team sorted out your order so quickly.

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Rated 5 out of 5 stars

It’s for my daughter birthday so not…

It’s for my daughter birthday so not opened yet but arrived safely and on time

October 15, 2026
Unprompted review
air up logo

Reply from air up

Hey there! 🎉 We're thrilled to hear your air up® is all set for your daughter's birthday bash! We can't wait for her to discover the awesome world of taste by scent 💜

Rated 5 out of 5 stars

Very swift delivery

Very swift delivery, cool looking bottle, great colour and tastes great!

October 15, 2026
Unprompted review
air up logo

Reply from air up

We're thrilled you love the swift delivery and our cool-looking bottle 💗

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